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ipsy has a rating of 1.6 stars from 799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ipsy most frequently mention customer service, glam bag, and credit card problems. ipsy ranks 109th among Subscription Shopping sites.
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I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!
I joined back up for Ipsy Glam Bag. The price is now a total of $7 more per month and the items were pathetic! I wound up canceling after 2 bags. What a shame that something that I was once so good has gotten disgraceful. A big waste of money!
I signed up for ipsy in April. Immediately was taken off the wait list and received an email saying I would receive my April glam bag soon. May has come around, I still haven't received the glam bag I was charged for in April, nor have I received any sort of tracking information. I emailed the company back and forth asking where my April glam bag was and I just received what seemed as an automated response of "we're sorry you're having issues, you will receive your tracking information soon." I email the company again telling them I changed my address (I waited until the end of April to do so, for May) and inquired about my April glam bag, and why I was charged if nothing was received. I made them aware of the upcoming move, and told them I changed my address at the end of April as to receive my May glam bag without issues. My email was very clear and concise, and they interpreted it as "we don't reimburse for address changes, but we know stuff happens so we can make an exception." Keep in mind I said nothing about not receiving my April glam bag BECAUSE of the address change, I just hadn't received t at all. I looked back at my email as to give them the benefit of the doubt that possibly there was chance for misinterpretation... I just don't understand the incompetence. With that being said, I don't have much faith in a company who conducts all their business through email. I went ahead and cancelled my subscription as not to deal with any future hassle. Sure, they have potential and I'm sure there are many success stories - but in my opinion it's quite unprofessional to get back to someone two-three (at times it was four days!) about a product you're paying for and not receiving.
I just need to cancel my subscription now because i have cancer and my mom doesn't have no money to take care of me we can barely even eat!
It's been a pain to cancel the membership, is like you don't have the option and you are forced to stay. I'm so pissed off
I like my Ipsy bags. Ten dollars is nothing to get almost three full size items and two deluxe size samples along with a cut little cosmetic bag. Its a nice surprise. Also, I like the fact that I have the opportunity to purchase high end products at a fraction of the price and several times a week. They also offer discounts through name brand sites via a promo code. My problem occurred when I was looking around the site and found that I can accumulate points to receive deluxe products for said points. You get points by doing reviews, ratings and comments and posting them to your facebook or other social media. So basically giving them a plug for points. Well I did them, I had quit a few to do because I had never done them within the almost two years of getting Ipsy. I did so many the one night and received all my points. The next morning I set out to do more. I had my eye on a colorpop eye pallet for 1500 points. That morning I made 30 posts, all very accurate and time consuming. I checked my points afterwards to see where I was at and it did not give me the correct amount for the posts that I had made. So I contacted them via email. They responded with there was something wrong with their system and they were working on correcting it. Well the system is back up. Now Im fighting to get my points. They have had several different associates contact me, each of which fail to read past emails and have to be informed once again about the problem and each not understanding it either because they keep mentioning things that dont pertain to the problem. The last girl that contacted me asked me twice to do thirty screen shots of my facebook to prove that i did the posts so that i could receive the points I had done the work for. I told her to eff off in not so many words. Im pissed and this is how Im going to retaliate. Im also never writing another review about them unless its negative. B holes. Decent item, bad customer service skills!
My bags have been arriving later and later. December 2nd I added on some items as gifts. December 17 received an email saying my order was delayed but I will get it in time for the holidays. December 22nd, still no shipping info so I reached out to customer service via email. Was told my items were on the way, asked for tracking info, they told me it should be in my account. Nope, reached out via email again, was told that my order still hadn't shipped but would get info soon. December 24th reached out again via email. No response. Reached out via messenger, was told postal service delays, ask for tracking, they told me it was still in process at their facility. December 26th, emailed. No response. Messaged, no response. December 27th, post a comment a page post. Finally got a response but it was to tell me my order never shipped and now they are out of stock of a good part of my order. Won't refund me and I'm basically out of luck. I'll maybe get my order in the next 15 days. Canceling my account after about 5 years because they simply don't care.
After all the reviews I read with shipping problems, I just decided not to try them to avoid the call or emails. I don't want any headaches.
I have received 2 glam bags now and the products they offer are excellent and I received them in less than a week!
It's alright but if you cancel your order or subscription you don't get your money back! Donte recommend
I wanted to try products i didnt know about. These people hounded md until i cancelled and has yet yo send my 30 products already paid for
Tip for consumers:
That you have to know everything about makeup. I dont buy make up i just wanted samples. Thry hounded me to no end
Products used:
I never received anything but badgering emails. I paid 30 and some change and git nothing but a 1000 emails wanting me to buy more
I canceled my membership in December. And they said they deleted all my billing info as u can see in the pics. Then they started double billing me
Liked everything but the pink lipstick. Don't wear pinks or red colors. Sorry, everything else was great really liked the bag.
Don't do it. Very unsatisfied customer. They don't care, they only want your 10.00 per month.
Beware!
Great customer service and also good products! I always use all of the Ipsy products I get! I recommend it.
Products used:
All
I just received my ipsy.com bag and I love everything thing I got. As I was looking over my gifts there is nothing I won't use.
I'm new to ipsy but I will post an update on my April's cosmetic bag.
Yes yes Ipsy is real... I get my Glam Bag on time (update)
I am not getting the products I said I normally use when I created my profile. I would like better brands.
Was given wrong bag. I got to keep the old one, and get new one with the product, I supposed to get.
They deduct payment but neglect to ship product. Have emailed to cancel subscription but they still haven't.
I have a question... I signed up for ipsy yesterday and it says I will get the August glam bag... When will it come and what will i get?
Boxycharm was amazing. And Ipsy taking over ruined it. They are charging extra for refreshments which I never authorized? What a scam
Pleased with ipsy subscription, love the products I receive and theirs well over 30 dollars worth inside. Always arrives same time every month.
ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.
