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ipsy

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Overview

ipsy has a rating of 1.6 stars from 799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ipsy most frequently mention customer service, glam bag, and credit card problems. ipsy ranks 109th among Subscription Shopping sites.

  • Service
    218
  • Value
    217
  • Shipping
    216
  • Returns
    156
  • Quality
    203

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
18
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138
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How would you rate ipsy?
Top Positive Review

“Customer Service is STOP ON!”

Kaila H.
11/6/23

I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!

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Top Critical Review

“IPSY went from hero to ZERO”

patti K.
10/14/24

I joined back up for Ipsy Glam Bag. The price is now a total of $7 more per month and the items were pathetic! I wound up canceling after 2 bags. What a shame that something that I was once so good has gotten disgraceful. A big waste of money!

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Reviews (799)

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Reviews that mention popular keywords

credit card (68) customer service (182) glam bag (155) glam bags (155)
Thumbnail of user deborahl176
South Carolina
1 review
5 helpful votes
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August 14th, 2018

Most of the brands I've never heard of and they are essentially sample sizes. They tend to ship lower end items like NYX and other cheap drugstore cosmetics. I don't think it's worth $120 a year. FabFitFun is $49 every 3 months and you're guaranteed to get around 8 full size higher end items. Also Boxycharm is $21.00 a month and you are guaranteed $100 plus worth of items (just this past month I got a full size Smashbox lipstick from Boxycharm). I do think the bags are cute that Ipsy sends, other than that, I just don't think a mystery bag of junk samples is worth my time or money.

Thumbnail of user arianam20
Illinois
13 reviews
65 helpful votes
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August 30th, 2018

Ipsy often asks you to review your bags so that they can improve their next bag more for you to your liking. However, I feel like the information you enter is never taken into consideration. I've received so many products that I've expressed I do not like or use and I still continue to receive them. Plus some of the products are ridiculously small.

Thumbnail of user robertg4902
Washington
1 review
0 helpful votes
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July 14th, 2023

Well I was gonna write a review. But as long as your gonna read their reviews. I don't have to say anything. Pretty much all the reviews they have are bad ones. Good luck on screwing everybody that signs up for your services. Cause it's bound to end bad for you soon enough.

Products used:
I wasn't impressed by anything they sent

Service
Value
Shipping
Quality
Thumbnail of user jodys83
Michigan
1 review
8 helpful votes
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September 10th, 2019

I've tried to cancel my subscription to no avail. The two phone numbers for customer care are no longer in service. The directions on the website to manage your account has a pop up at the end that says "Sorry. There was an error!" Try again later" I ended up closing my PayPal account to stop them. I will never do business with them again, nor do I recommend them to anyone else.

Thumbnail of user debbied728
Missouri
1 review
1 helpful vote
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June 7th, 2022

Tried overland over to cancel my membership they keep billing me even though the virtual not says there is no active account for my email but yet just 5 days ago ago. They billed me guess. I need to order a new credit card to get this off my billing

Thumbnail of user louisec84
Massachusetts
1 review
3 helpful votes
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September 2nd, 2017

Ipsy please stop charging my credit card and not sending me products there's a word for that also I sent you a email 5 days ago you sent me back an email that someone from customer service will be in touch with me within 24 hours that didn't happen either

Thumbnail of user nikkim17
Ohio
1 review
14 helpful votes
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May 18th, 2016

2 tips to keep in mind for better bags, when you do the beauty profile, only mark your top 2 or 3 items. You will still get others. And also review the items after u receive your bag, and the longer you are with them, the more tailored it is, so don't forget to do that and it also gives you points to redeem goodies! The value of my bag this month was 70 bucks!

Thumbnail of user lindav28
Minnesota
1 review
5 helpful votes
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November 16th, 2015

Ipsy is really bad when it comes to delivering your subscription. It took over 2 weeks for them to process and send out my bag from IL to where I live in MN. None of the stuff is really anything of what I would actually use. Don't waste your money.

Thumbnail of user jasminea74
Canada
3 reviews
1 helpful vote
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October 28th, 2020

I have been getting Ipsy bags for 7 months now and I still get super excited every time I know my monthly bag is on the way! I love how they send you all different brands of make up to try, and also gives you the option to add products to your bag! I usually add a few full size products to my bag. Their prices are really good and I'm always completely satisfied with my monthly Ipsy bag!

Thumbnail of user sabrinacutie101
Italy
1 review
11 helpful votes
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July 8th, 2023
Verified purchase

I cancelled my ipsy subscription months ago because all they sent was $#*!ty items like hand lotion and cheap eyeshadow. It was a waste of what is suppose to be $13 but they actually decide to charge you more like $17 without telling you. I cancelled my subscription literally in december keep in mind it's July now. To my suprise today i received a confirmation email saying my glam bag is on the way and when i log into my bank account i see a $17 charge? So now y'all get to decide when i reorder my subscription? And y'all still have my debit card on file and reader to charge whenever you want. I'm out of the country and now i need to dispute this charge which has been pending for HOURS… meaning I cant even dispute it until the charge actually goes through. The worst fuxking company in the world. $#*! y'all.

Products used:
none they all suck

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Value
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Returns
Quality
Thumbnail of user annu17
Maryland
1 review
6 helpful votes
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December 17th, 2016

1 star because I had to click something. I never ordered your products. However you obtained my debit card number is illegal. I thought I had this resolved 4 months ago, but you are still charging my checking/debit account. Such shoddy business practices. You won't answer a phone call and are VERY slow to answer email. I don't see how this company is something to be proud of.

Thumbnail of user mikhailu
Kaila B. – ipsy Rep

Hi Ann. I was able to find your email history, and see that your case has been resolved. It looks like your card may have been used fraudulently by another individual. All charges were refunded to you! We recommend contacting your bank to get a replacement card so any future fraudulent charges are prevented!

Thumbnail of user em4336
South Carolina
2 reviews
7 helpful votes
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February 7th, 2017

Day by day, we all go to the Mailbox and what's in it... BILLS :(, then once a month you receive this cute bag with "goodies" (facial creams, and/or brushes and/or make up) and its the "happiest day!" I do pay the $10, but is for me is "a gift from me to me", and at the same time, what is in the package is "Diva Goodies Surprises!" I love it! I have been with them for a year, and it is only gotten better. <3

Thumbnail of user dawna97
Oklahoma
1 review
0 helpful votes
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December 10th, 2018

I just want to say that ipsy customer service is amazing! Anytime i email them i always get a quick response, and any problems I've had with products or shipping have always been resolved without a doubt! I gotta say that's a huge reason why i continue with my subscription, because not only are the products always amazing but they care about customer satisfaction! No matter what the issue has been I've always been satisfied, i wish all companies understood what it really means to a customer to always have outstanding customer service! Ipsy sure does 100%! Thanks ipsy!

Tip for consumers:
I just want to say to current and future ipsy customers, if you ever have a problem with anything like shipping, products, missing items, or just anything..please don't hesitate emailing ipsy because they will be there to help you and make it right..i haven't ever had a bad customer service representative, and they have always left me satisfied!!

Products used:
Honestly I've used every product I've ever received!! That's why i love this subscription so much, because even when i get an item i think i won't enjoy because it's something i wouldn't normally purchase on my own, well i end up loving it! It takes me out of my comfort zone sometimes which like i said i wouldn't have done on my own!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarab142
Kentucky
1 review
8 helpful votes
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April 13th, 2016

I received my glam bags but most of the time they were redundant, a lot of dark lipsticks and tiny little things of creams... I cancelled and had no trouble at all... didn't get my April bag but they sent a replacement immediately... not a good fit for me but it was fun getting a surprise every month!

Thumbnail of user jessicam136
Florida
3 reviews
8 helpful votes
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October 1st, 2015

C'MON PEOPLE! You're paying $10. Please tell me what more could you expect, the products are great in my opinion, and so far I do not have any complaints.
Of course you're not going to get full size items all the time but, be real $10 is not a lot for all the goodies you get each month!

Whenever I get my bag I feel like it's my birthday, I'm very excited and the products are fun and according to the season!
Great product, if you like make-up please try this bag out!

Thumbnail of user jennifers5024
Texas
1 review
4 helpful votes
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March 3rd, 2023
Verified purchase

My Ipsy supscription was a terrible experience. Took me two months to receive anything from them, after trying 7-8 times to reach customer service. And I still didn't receive any of my extras. Lost quite a bit of $.

Tip for consumers:
Stay away from it.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user alexm1335
West Virginia
1 review
3 helpful votes
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February 22nd, 2021

I have been a loyal IPSY subscriber for years. The bags use to be great with name brand products. It now seems like IPSY is trying to cost cut. It is noticeable that the quality of the products has gone significantly down. I almost never get a popular name brand sample now. I also notice a lot of repeat products and very tiny sample sizes. I am so disappointed and have just been skipping months hoping things will get better. What's going on IPSY?

Thumbnail of user janired
New York
1 review
1 helpful vote
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September 7th, 2022

I only wanted a trial. I cancelled right away in July and my credit card is still getting charged! I'm unemployed and dealing with serious health issues! My credit card usage is 90%! I'm paying medical bills and they keep charging me. No humans to talk. The robot is terrible. I hope she gets fried!

Tip for consumers:
IPSY IS A SCAM!!!!

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodil16
Texas
1 review
2 helpful votes
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May 19th, 2017

I was charged for my first bag on 5/1 and have yet to receive anything. Have sent two emails and no response. What kind of company has no phone support? I want a refund and cancellation of any further shipments. Worst company I have ever dealt with. STAY AWAY from these people.

Thumbnail of user leighh35
Arizona
37 reviews
443 helpful votes
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February 24th, 2018

I think I've made my way through all the budget beauty subscription boxes and I've enjoyed them all. I like the variety of products sends out and I also love that they really seem to pay attention to your preferences. Would definitely recommend to anyone looking to expand their makeup collection =)

Thumbnail of user gabr674
New York
2 reviews
10 helpful votes
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February 11th, 2016

After singing up with ipsy I was curious to see how it would workout for me so I looked at some reviews. A lot of the results ended up being very hit or miss. I'm nowhere close to a makeup expert so getting new surprised in the mail every month is exciting for me. There are a lot of negative reviews about ipsy but for $10 you get to sample a variety of products that would cost you much more than what ipsy charges you. Unless you are a makeup pro and are looking to sample specific colors and products then I don't suggest you sign up, but if you're looking to expand your knowledge about make up and are open to many different products it's worth a shot for just $10 a month.

Thumbnail of user michellew387
Missouri
1 review
5 helpful votes
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June 3rd, 2019

When I received my first Glam Bag Plus, I received eye shadow and lip lines which are both marked as receive rarely on my profile. I do not wear eye shadow or lip liner so it felt like a total waste of money. I contacted customer service and they were helpful. She said she will mark my profile to never receive eye shadow or lip liners. The very next box I received had not only eye shadow but eye shadow brushes. Once again 2 product I will never use. I contacted customer service and they offered me a free full size product in my next bag. If my next box comes with eye shadow, I'm going to cancel my subscription because I'm not paying $25 a month to get products that are of no use to me. Horrible experience so far

Thumbnail of user colleeno8
New Jersey
2 reviews
8 helpful votes
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December 19th, 2015

Don't be so rash to think that 10$ a month is going to get you top of the line products that will knock your socks off. I've subscribed to Ipsy now for 7 months and I love it, my mom loves it, and my best friend loves it. You still get your money's worth and I for one like the fact that I get a surprise event month. I don't always get Exactly what I want but that's okay I'll give it to someone who would and press on. I have not heard one negative review in person from anyone I have known to use this site. I think anyone who bashes this site for not getting what they want every time is delusional.

Thumbnail of user noelles4
New York
2 reviews
3 helpful votes
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April 8th, 2017

I Absolutely LOVE Ipsy. Their customer service is one of the best i've ever experienced. Each month i'm surprised with my bag and NEVER disappointed. Sometimes it makes it easier to not have to shop for makeup. Best $10/month I ever spent. Thanks Ipsy!

Thumbnail of user yolandam24
California
1 review
4 helpful votes
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December 21st, 2016

I recently emailed customer support at ipsy because my eyeshadow came broken. The representative didn't bother to read the email correctly or she must've not paid attention to it or the photos I sent. She replied stating she would send me a new one and that this would be a " one time only " type of deal. Why would she write that as if my request was some type of special request? I looked at their guidelines and it says they will replace broken items. I asked her to give my email to a manager, that was almost 5 days ago and she never bothered to reply to me. I am highly disappointed in their customer service and the sad part is there is no way for me to talk to a live person.

Thumbnail of user mikhailu
Kaila B. – ipsy Rep

Hi Yolanda. I was able to find your email case, and I'd be happy to explain! When you're checking out your online Glam Bag, you'll see your products for the month, but not necessarily in the exact shades we chose for you. Your Glam Bag goodies are customized based on shade, but you won't know the specific color of your items until you receive them–that's part of the surprise!

Since you requested a different shade as a replacement, we let you know that we're happy to do so, it's just considered your "one-time alternate product request." I hope that makes sense!

It looks like your replacement order was placed, and you'll be receiving a new shadow soon. Again, we're so sorry for the confusion. Hope you love your NYX Eyeshadow!

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From the business

ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!

“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.

When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.

Company Representative

Thumbnail of user mikhailu
Kaila B.
Manager
Typically does not respond to reviews

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