ipsy

At first when I started receiving Ipsy nothing ever came in the bag that matched any of the interest that I had. Then I started receiving the pretty pink envelope completely empty. No bag at all but the never miss charging your account. No customer service phone number to complain to. Total waste of time!

Ipsy sent me an email (I used Ipsy back in 2020 so a marketing email) I opened the email and they auto charged my old card on file $164! You can not call anyone so am having to dispute the charge through my bank. Shame on you Ipsy.

I would recommend to all. Fantastic selection and quality product! Every month I receive a variety of new beauty products to try for only 10$ per month from some of the top beauty retailers in the world.

I tried Birchbox at first and really liked it. I put it on pause for a while. I just felt like I was getting more of the same. I tried Ipsy and it's very similar but more makeup products, which was a nice change for me at the time. I would suggest both equally, but if you want more makeup samples go with Ipsy.

I signed up and joined through Facebook to get off wait list. When I tried to order, I was told my address is invalid. I instantly canceled my subscription. Two days later $20 was taken off my credit card. I looked up their # and it's no longer in service. I don't recommend this company at all. Big scam!

I have had a glambag subscription for almost 2 years now, three bags never delivered and I got the run around on every one of them, they refuse to refund they will not reship, keep telling me tracking will update and sending me the same copy paste response, I had to contact my bank to have the charges reversed for November, December and January's bags. Also had my card double charged a couple of times, they took their time refunding the duplicated charge. The bags are cute and the products are nice, but it is sometimes hit or miss with the products. I had a few bags that I received that were nothing but lotions or self tanner and were disappointing. But other bags I received had full size items and were well worth it. Very disappointed in their response to items not delivering though, I am not sure what they mean by time frame for delivery when 3 months have passed with no bags received. It would be worth it if the bags actually would deliver.

I have been a loyal subscriber to Birchbox, until I found ipsy. I found that Birchbox sends me the same brands over and over, how many bottles of dry shampoo does one person need?
IPSY is a dream! I get a mini makeover every month! All the colors sent are fun, and useful. THEY ALL COME IN A MAKE UP BAG! The bags are have been fun,, bright, sophisticated or beachy. All are sturdy and a welcome pop of color in my purse. Best part, I can put the entire IPSY collection for that month away inside it, and done! TRY IPSY! You will have fun with it!
P.s. I did not "wait" on a list. I called customer service to inquire about the service, I received my first bag a couple of weeks later.

Biggest scam, worst products. I canceled my account 4 times and month after month. I keep getting billed. I contacted them and they canceled it. I just looked at my last credit card. There is another charge. I have never ever seen such a rip off company. Look at the reviews!

The product qualities overall themselves are pretty good. However, the personalization options I had chosen were not very accurate matches. I cancelled after one box and I was unaware that I also had to cancel the refreshments option. If you have subscribed to that; when you cancel your account it will not cancel the refreshments. You will still get charged monthly, and you must cancel that separately. I feel like this is a hidden fee for them to still make money even after you don't subscribe to the boxes anymore.

I signed up to get a free glam bag. Was charged for it. As I was signing up The site closed so I figured it didn't go through. Never got a email confirmation. Got charged for the free bag and bags after that. Tried to cancel. You can only cancel with an email. I never got a confirmation email. Trying to cancel they said they do not recognize my email. 1 800 number is not in service. The bot asked me to send my credit card information. They make it impossible to cancel. I had to go to the bank and pay to get a stop payment. The products are low quality dollar store Items.

I love getting ipsy for only $10 a month. It helps me decide if I want to go out and buy it. If you complain about waiting on a waiting list then unsubscribe and shut up... Get over your self I love ipsy and will keep getting this monthly thanks ipsy for great products.

My friend advised me to use IPSY, sent me an invitation to use the free bag for the first time, after which I signed up for the monthly subscription. After sending the bag, they inactivated my account, without warning in advance. In response to my letter, what was the problem, they answered that they noticed unusual activity, and the other questions about "what activity it is", "will my account be recovered", I did not get an answer.
I did not lose hope, I wrote to them from another e-mail, I told them the situation and will you believe that I received the same answer "unusual activity" ․
I am disappointed, I will never use their services and I will not advise anyone.
They do not have a basic culture of communicating with their customers.

Every month my bags go to an old address even though i have given them my new address. They say they will email you in 24 hours and they dont. I have given them months to get it together but doesn't look like it. Its almost the end of jan, i just received Novs bag still waiting for dec and jan..

I joined IPSY with a friend. We thought it would be fun. Trying new cosmetics & skin care. Why not?
Joined on April 2. Ordered the "glam bag" same day. The bag arrived 2 weeks later. I understand shipping delays due to covid. So. Fine. I then purchased a bunch of "add ons" on April 4. As of today...(April 20,2021) not delivered. Nor can I get any response from customer service. Status says shipped. No tracking or confirmation email. They were quick to take the payment from my account. Conveniently there are no refunds.
I think these beauty bags & boxes are a great idea. They are VERY poorly executed. No customer service & very delayed shipping are red flags.
Most likely coming from overseas. I had the same experience with BoxyCharm. I have cancelled my memeberships with these companies.

I was very excited to join Ipsy because a good friend recommended it. I upgraded to Glam Blag Plus and even purchased an added value product of Ciate mascara. However, when I went to use it this morning, it was dried out and unusable.The Shaina B eyeshadows were nothing but dust when applied. The cosmetic bag was so cheaply made that I've relegated it to a coin purse for my laundry trips. The Context nail polish is not even full size. Quite frankly, I'm not sure if I even want to use the facial masks. My gut tells me that the owners just buy cosmetics in bulk from China and attempt to package them nicely. I cancelled my membership today and I will make sure that they do not continue to charge me. Bottom line is that there are better kits out there; skip Ipsy.

Ipsy sure does draft my account on time the 1st every month but here it is August 19th and I get an email this morning stating my Ipsy bag SHOULD arrive on August 25th... Really? 25 days after you take my money... seems like it's taking longer each month. I'm done with them and no more referrals either

Ipsy is a very good deal to me. Once they understood my likes and dislikes(which I needed to provide them to know what I really want) I am extremely pleased with it and my other statement was quite premature. I really enjoy it. Go for it ladies!

I cancelled this subscription over a year ago and continue to get charged. I've emailed several times where they continue to tell me they aren't charging me. I cancelled this when I moved out of my violent ex boyfriends house. I have no idea if they are sending anything at all not that I would want anything. TRASH COMPANY. I'm over my money being stolen!

I was very disappointed in the samples I've received. I've never heard of any of the products. I tried them and felt like products I could get at a drug store. I'll give all my samples to my daughters for play makeup.

Ipsy seems like a great option to try multiple new products but beware the customer service is beyond appalling. It's not the 1st time that my order didn't arrive but this time they had the audacity to apologize then tell me I'd get a partial refund and a few worthless points. Seriously they are charging me for items never recieved and offering minimal reimbursement. I can't even believe this is legal. Modeler, the only way to communicate is through their email on their terms and I have never gotten resolution for the screw ups on their end. So sad.

Ipsy is trash. First of all, they're a total ripoff. The things they send are generally not useful. Not to say that everything they send is useless, but 9/10 times they are. I'm just so frustrated. I ordered a June glam bag at the end of May. It is now July 12,3 weeks after shipment in June. I assumed my bag was lost, so I requested a refund just to be met with "Although we don't issue refunds, we always offer replacements for lost or damaged items (as long as it's within 45 days of the original shipment date)." Really? What an absolute joke. I do not want a replacement. I don't ever, ever, ever want to work with Ipsy again. I understand not offering refunds in most situations, but not even when the issue is on THEIR end? I would never ask for a refund if it wasn't completely on them. Don't support this company, you're better off ripping your $12.84 up. Go support a local beauty company and give an honest business some love.

Never give them you credit card info, they tried to stole money from me when I did not purchase their service. I've already given my infos when they told me i would be on a waiting list so I cancel everything, a few month later I see a charge on my credit card... when they refunded me they kept 17$...

I attempted to cancel my subscription after being placed on the wait list. Prior to entering your payment information, there is nothing about a wait list on any of their pages. Cancelling is easier said than done. There is no phone number for ipsy, nor can you just email them. You can only send them a form through their own contact page, which is sketchy. I received no reply from them to my cancellation request, and 2 weeks later they charged my card. I attempted contact again and received no reply after 3 days. So, I contacted the BBB and received a reply that day. They said they would refund me in "5-7" business days. It has been 8 and they have not refunded me, I have nothing pending at my bank from them, and they are again not answering me.