ipsy

No response on cancellation of subscription e-mail sent via the website. No return e-mail
Account billed again. I will probably go to Channel 7- on- your- side if this continues after this next cancellation request. This is ridiculous as I see others have had the same issue.

Taking forever to reply. It only took me minutes to ask for a cancellation order, but they charged me right away in about less than a minute but they respond will take them almost half a day or maybe more. How can you ask for cancellation if they wont have a time to explain why the add ons went thru which i didn't intentionally want to purchase it! Yes! Im cancelling my membership! That's it! Bad COSTUMER SERVICE! Gave me a hard time, they didn't have any direct contact number!

I have been trying to cancel this subscription because two months in a row my bag got "lost". They said they were going to send a replacement and that got "lost" in the mail too. They will not refund the money at all. TERRIBLE don't do it.

So I saw this bag on YouTube and Instagram and online and I really wanted one so I asked my mom if she would let me get this bag. (I'm 13) First of all the little quiz that you have to do takes FOREVER, then you have to make an account which isn't that bad but with your mom sitting there it isn't as easy. So my mom Pou her bank info in and they said I was on a waiting list. I was never told about a waiting list, it said that I would get my bag within 15 days. It has been almost 2 months and I'm still on a waiting list. I check our mail box everyday in the freezing cold and nothing. Not to mention in Canada this bag costs $21 instead of $10. Not very impressed with this bag so far, maybe if I had it I could change my mind but right now I'm not very sold. It was a scam and a waste of money said my mom.

My name is Linda Hopkins from Kilgore Tx. I have been trying for three months to get my granddaughters Ipsy bag cancelled since she has moved. However, you continue to deliver to an empty home, I want to have it delivered to her new address. There is no phone number provided for Ipsy to call and talk to anyone to get this accomplished, don't know what to do? You're taking the money out of my account and she has nothing to show for it. If there is anyone that can help me with this please give me a phone call. At this point there is $36.00 that had been taken from my account for nothing. I've never dealt with a company that had no contact phone number. Please call me if you can help me with this so I am able to change the mailing address for her. My phone number is *******544 I will be anxiously awaiting to hear from someone.

Hello Everyone,

I signed up for IPSY as a member because they had great prices on my favourite brand Farmacy. However when I tried to order my products I kept getting this shipping address is invalid. When I tried to reach out to customer support they told me no worries your beauty bag will be delivered. However when I tried to email them back telling them that I was inquiring about the items in my cart and not the beauty bag they did not email me back. Obviously their focus is to get you to join as a member for the initial month payment. I am so disappointed I was so excited.

I tried to help my sister cancel her subscription to ipsy glam bags. She nor I could get into her account to cancel her plan. I wrote a message on their customer service page. The answer came back in a prepared format... like their FAQ'S. I searched for a customer service phone number; it was no longer in service. I called 2 numbers associated with their offices in San Mateo and Fort Worth which are no longer in service. Two offices in NY & CA post no phone #'s. I have messaged them on FB messenger & wrote a post on their FB page... asking for help. If we dont hear from them, we will close my sister's bank account. So frustrating.

Ipsy does not offer refunds - not for an error, not even for a package still unshipped.
The "Please come back" email ended with a "reactivate" button - which I was accustomed seeing as a link and not an "end all be all" type of a finite action in emails prior - not just from them. Well, in July of 2023 I made a dumb mistake on clicking on it wishing to see what the cost of reactivation would even be. Dumb of me to even consider it, because I definitely canceled my subscription to them for a reason: a travel size toner sample arrived expired and I'd save more money shopping for same products at Ulta with a rewards coupon but I digress. The button that I interpreted as a link to seeing the terms of reactivation... well was a finite commitment on a website that never under any circumstances issue refunds.
Don't do it. Cancel it. Unsubscribe from their emails. Save your money, peace of mind, your skin. Run.

I have been a boxycharm customer for years. Nose that they switched it is not worth it. I recieved my box with broken palette and dried up mascara. I would never use any way. The brush looked so rough I worked never even try to use it. The actual mascara was so dried up on the brush I could hardly pull out of the tube. I have tried over and over to reach someone for help but not one person has reached out to me. I am so upset with the whole thing.

I have been receiving the monthly glam bags fro Ipsy for about a year now. I love it. Between myself and my daughter; we can use the products that come. Even when we can't - I gift them to co-workers and then get asked how they can get the glam bags. Which helps me out as I get reward points. Granted; there have been a few times I have gotten things that made me go "huh?". But -- overall - love it! Just signed my daughter up to get her own each month! And any issues I have had; the customer service team has been great! Xo

In my ipsy bag I have received a very dark bronzer, and a all over highlighter and the rest lotions!?! That is not what I have filled out on my personal ipsy! In fact the opposite! It's like I was given the rest of the $#*! no one wanted! I have just started ordering back from ipsy and I'm starting to think it's a huge mistake! Ipsy raised the price and now gives out crap I can't use! Sucks I need this fixed!

Canceled my membership and was bombarded with emails to re join. Apparently one of the emails automatically re signed me up if I didn't decline within a certain time period. This ended up re establishing my account and charging my credit card. Was told that they couldn't refund bc the BAG (of crap) already shipped. This was 3 1/2 weeks ago and now they say it "just shipped" - a complete scam joke - once you sign up they will charge you forever - BEWARE!

They are not truly customizing the bag to what you put on your profile. I complained about this by contacting their customer service, and got a generic answer that basically said they cannot really control what goes in your bag. A lot of my bags had cosmetics that I would never buy or use. Not worth the money.

Oh my god. What a scam. Products are horrible, wait list?! Really?! Don't bother. They told me the wait list was a supply issue only problem is if I spammed my friends Facebook page I can magically come off of it? Um... SHADY

Maybe I'm just too picky on my makeup, but out of the 5 things in my bag, I enjoyed 2. Gave the rest away. Not worth it for the money. I cancelled, realizing I am better off choosing my own makeup.

I did not select perfume, knowing I have allergies and am SUPER finicky about my fragrance. Of course, one of the items was a perfume.

Shop 'sale prices' are an outright lie. I purchased something for $50 which was supposedly reduced from $100. Minutes later found the item for $39 (regular price). So disappointing!

Look. The products are great, the options are amazing and the pricing is good. The service is TERRIBLE. My November order (ordered the first week of November) didn't arrive until December 6. Ok fine, essentially your order will be one month behind. BUT when I got my order, it was missing items. However, they don't actually have customer service, they only have bots so you can't actually talk to a human. I would love to continue because of the product options but the lack of service is just too frustrating - there are better trial options out there.

The products are horrible quality with zero pigment. I've been trying to get my subscription cancelled for MONTHS but they make it so incredibly difficult. They keep charging and charging my credit card and it is ridiculous. Then, I try to contact support about it and get this, i have to PAY for their help on this app. PAY for their help! Absurd. I never leave review, but Ipsy is an affection. Do not sign up.

I was charged for something i have yet to receive. These people keep sending me emails to review products that i do not have. It is just pathetic and a waste of time for a company to have so many bad reviews and dont seem to care at all. I do not feel comfortable with a company like this having my credit card information they will just keep charging. So to people who want to subscribe i will reconsider unless you want all the headaches and frustrations that come along.

I have had ipsy for almost a year now and it has been awful! At first I liked it, then I started getting things I am never going to use! I got nail polish in one bag and it was so sticky I had to throw it away. There goes all my money. Now, I have tried cancelling my subscription about 4 times and every month they still charge me $10 and I still get a crappy bag of stuff not even worth $10-especially if I never/can't use any of it! Do not get Ipsy! If they do not cancel my subscription, I will be going to a lawyer to see what can be done about this!

Generally disappointed with the lack of putting people above profits. When you make it frustrating to cancel, and impossible to correct a mistake made by the company (I. E. refreshments never arriving for the introductory promotion, then getting charged for them anyway), but you offer to cancel the bags in the same sentence past the deadline?

Doesn't seem consistent at all. The customer service is condescending and not helpful, leaving on "policy" statements out of convenience instead of going the extra mile to fix a mistake which belongs to the company and not the consumer.

It is for this reason alone I'm cancelling. I could've stayed if it weren't for blatant disrespect of customer concerns and not honoring my request to cancel an order that hasn't shipped yet that I never wanted in the first place, that I was roped in with "free" that never arrived! It's not about the $15.

Save yourself the hassle. Buy your own cosmetics.

I absolutely love receiving my Ipsy bag every month. It is such a great deal. The product samples are amazing. In fact it saves me a lot of money purchasing new products. I forgot to change my address after moving so out of fault of my own my Ipsy bag was lost in the mail. They were so kind and courteous and returned my email the next day saying they would ship a new bag to my new address free of charge. I would 100% recommend!

I love getting my bag every month. My skin has never looked better getting to try all these great products. My biggest complaint is I thought the end of tear mystery bag would be fun. Well it wasn't. 3 of the 5 things in it are items I just got over last couple months and reviewed that I did not like. So now I have items in double and I hate them. They should make sure that they either send an item you may not have tried or atleast items you liked. I am very very unhappy with this bag. So the monthly bags are fun and mostly picked with what you may like but the "favorites of 2019" as an example sucks. Hated 4 out of the 5 things, only 1 thing is something I need to try. I hope that tiny jar of moisturizer is worth the extra $14 I spend on what will be garbage because I hated it the first time.