ipsy

Be very careful when you sign up for Ipsy. I signed up 9 years ago. I thought that was enough. I called to cancel in July because my renewal came up in September. When I got my credit card statement they charged me another year. I spoke with my credit card company (American Express) there was nothing they could do. Ipsy is very sneaky how they don't allow you to cancel easily. Beware.

They have charged me 3 times to my account, and keep saying they will send me a replacement, and that the replacement has gone out, but it never arrives.

I set this annual subscription for my step daughter when she was in middle school. She is an adult now. I have tried to cancel this subscription every year and there's no way to reach anyone by phone. If you can't log into your account there is no way to cancel the account. I have disputed this with my credit card every year and finally I just had to cancel my credit. This company is a fraud. DO NOT DO BUSINESS WITH THEM UNLESS YOU WANT TO BE BILLED FOR LIFE. RIDICULOUS!

The ipsy bag is a joke! Items are tiny sizes you get from free as samples not something one should have to pay for! The value is just not there. The products I received didn't match me or my profile. All items were very similar and would only provide a couple of uses per product /sample. I also had issues later on with customer service lying to me about items from their "shop" being shipped. It was such a horrible experience. I cannot recommend and have canceled my subscription.

I recently reactivated my subscription to give them another chance. I boyices a few of my boxy items were small when they were supposed to be full sized. When I checked the photos I realized some were the same size I would get in the glambag. I emailed back and forth, sent pictures as requested and eventually they decided to give me 100 points which still requires another purchase. It is a SCAM? They know the sizes of their products and the size of what they sent me so having me to gio back and forth was a farce. Service and the lie are why I'm canceling. The products were great but not worth getting them through ipsy.

I deleted my account 4 years ago. I got a notification that my password was compromised. So I thought I would just log in and delete my billing info just in case. HOWEVER, once I logged in I got an immediate notice that they had billed me for the next month cycle. When I tried to cancel it they said they couldn't do that. WHY NOT? I didn't even select anything to purchase, how are you charging me for something I didn't even ask for!?

What's more, they hide your billing information from you now. You can't delete your card once it's entered in.

Whats even MORE: I had to report this as a fraudulent charge to my bank and freeze my card because even though I canceled my membership, the account continued to say that it was ACTIVE after "canceling" it. So it would have kept repeating charges monthly.

There's literally NO WAY TO CANCEL. DO NOT PUT YOUR CARD INFO ON THIS SITE.

I have never wanted a ion box but somehow they said I order it but didn't pay for it so now I don't get either box or bag this bag isn't worth the money and it got worse when the put the ipsy and boxy charm together

Woke up to a notification from my bank this morning - it was right there on my phone too. As if Ipsy's $13.99 price hike was bad enough but now they wanna charge MORE for what is seemingly less? Honestly, it isn't worth it. I loved Ipsy when I first subscribed because all of the products were new and I had never heard of any of the brands, and plus, it was makeup. It was like opening a Christmas gift each month but now I'm not even excited. If anything, they send too much. I can't even use some of the products because of my sensitive skin. And what's with all of the tiny mascaras? They all seem cheap and I used to get like two of them in one bag. The product samples used to be better! Now it's so sad because it feels like they just steal your money. At least I'll be receiving my refund in 5-7 business days. Great! I hope my bank doesn't charge me an overdraft fee.

I am so sorry that I started with this company, I have been trying to cancel a subscription for months. I lost access to my original email so now l get the "bot" to answer questions. This is the worst company ever!

Got my first box today and my eyeshadow cheek blush was all crushed broken and powder all over place which is ridiculous how they would even pack that.

I would not say too much except that if you subscribe to have a lot of back and forth with customer support over missing items in your order/ getting wrong orders/ damaged products/ bad quality products. If you wish to read more reviews I would recommend reading posts on Reddit. You can read more specific complaints from people there.

I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!

Just got my bag today-total garbage - products are brands I've never heard of and sample sized. I receive better samples at Shoppers or at Sephora. Received 6 weeks late. For what you get, it's not worth it.

I ordered my glam bag October 17th, tomorrow is December and still have not received anything. Tracking status has shown its been in NC for a month! There is no phone support only email, no real person to speak to. This company is a joke.how are they around still?!

Honestly when they first came out with ipsy i ordered, loved it. Great products. Now all I get is broken cheap junk. And the worst part is, there's no one to call or have replaced. There's no such thing. So today was my last broken item i'm done with Ipsy & Boxy charm.

I used ipsy for a while in 2021, honestly I loved the quality and never had any issues. I re-subscribed in 2022 and it was the absolute worst experience I've ever had with a subscription service. Several products came damaged, customer service was extremely difficult in shipping me replacements. A few of my monthly subscriptions never showed up at all, as well as my replacements for the damaged items. They do NOT give you $$ back. I asked to cancel my subscription immediately after being ran around through customer service and to be refunded for what has not been received/ shipped and they refused any refund at all. I DO NOT recommend Ipsy in the slightest. Spend your money literally anywhere else.

Do yourself a favor and do not get mixed up with Ipsy. Their website tricks you into signing up for things you don't want and you don't realize until your credit card is charged. And they make it impossible for you to cancel. I'm trying to do that now for a third time after receiving another overpriced $13 bag of samples that I did not want and cannot use. With each screen, they try to mislead you into cancelling your subscription. I finally got through all of them (carefully reading what they stated) and my phone app told me I cancelled, but my refreshed desktop is still telling me my subscription is active.) I may have to resort to calling the Better Business Bureau or an attorney. Do not sign up. I promise, you'll regret it! (PS -- The photo makes these products look way bigger than they are. They are tiny.)

Ipsy charged me a total of $140.05 for ONE single "Glam Bag", and three "refreshments" of razor blades that I never asked for and had no razor for. I was in contact with the company multiple times, and they simply just didn't care. Months after quitting the membership, they have STILL been charging me every month for products that they never even send. They have never offered to refund me, and I think they are crooks. Go with their competitors, as no other business could possibly be worse than this.

I do the annual subscription and have been for about 2 years. I live to get a surprise package every month! I especially enjoy getting the add ons. Every month they offer a few products for $12 or $ 18 that are usually so much more at Sephora or ultra. I have found their customer service helpful and quick to respond when I have an issue with a broken or missing product.

This company is horrible. I ordered the Pat mcgrath icon box and my 2-3items came in used/bad. When my replacements came in, one item (Huda cheeky blush) was still twisted to the top and fell out as soon as I opened it (again). My second replacement, same thing. When they said they would send another replacement that was a different brand, I told them not to send me from their cheap line that they owned (complex culture) because it is not a comparable item to the Huda blush.

Well they don't listen for anything bc they sent me the $2 cheap blush instead of the $30 blush I ordered (that they kept sending to me used/bad). This is clearly bait and switch from a higher end brand to a cheap knock off. Complex culture items are pure trash and anytime someone has issues with the higher end items they pay for, Ipsy subs them with this cheap horrible garbage.

Customer service is useless. They don't care about customers or keeping business. I will be disputing the whole charge.

Cancellation emails go to spam box, which they have to be opened and link clicked to finalize cancellation. Each cancellation page tries to trap you into accidentally signing up for something else or staying subscribed (it's like 3 pages). Customer service IS A JOKE. It's a bot that helps with nothing. I cancelled before but instead they PAUSED my membership supposedly and reactivated it 3 months later and of course, the email letting me know went to spam. Even though every other email (minus cancellation) went to my inbox. The product is crap and tiny. WORTHLESS. Free samples that they're charging you for.

They show you great products but send crap. The send a full size product of something like lip oil that I get at least every other month and says it's 17$ hilarious as I can get lip oils for a few bucks and who wants them anyway. So the rest are deluxe samples. So so tiny, barely enough for one use. Also the other full size product is usually a face sheet mask or eye patches which they state are 20$ again I can get a sheet mask for 3 $ at a discount store. It seems like all these subscription Boxes have gone down hill. Sadly I will be cancelling them all for a while.

For the most part I'm satisfied with Ipsy. I get the Glambag Plus so that I can choose 3 full size products. My July bag was missing an expensive Dr Brandt eye cream. I contacted ipsy and was told it would be shipped within 15 days. Perfect, well not so perfect. Two weeks later I receive a cheap makeup brush that I don't like, need or want. Once again I contacted customer service and said I wanted the original product I selected or a reasonable substitute. I get a message with saying the product was out of stock, which it isn't, as I see it offered as an optional purchase, and they offer me 600 points. All that would get me is a sample size product from a pathetically small selection. It's insulting. Maybe it's time to switch to one of the other subscription services, such as Birchbox.