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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I was under the impression I would be charged $1.50 a month, not all at once. AND I was not under the impression I would have to charge more money to download.
It's fun playing with it, but I wish the mouth application could be a little easier to apply on the pictures. Guess practice is what it's going to take to get it down perfect.
I had an issue with billing and they resolved it right away. Their products are fantastic as well.
Love JibJab, very intuitive and so hilarious. Our fam and friends love their videos starring all of us!
Bought what I consider to be an expensive subscription and then found out I had to pay for every JibJab I wanted to download. I'll use it but I won't be here next year.
I was knew of the site. I do wish I could have previewed the videos content and not just the titles. That would have helped me to decide sooner.
I'm glad we elected to send jib jab e-cards to many of our extended family friends. It was so easy.
Mouths have black lines on them and it kinda ruins the whole video
My wife couldn't stop laughing when she checked her emails on our wedding anniversary. A great start to the day.
Have created messages with photos etc but not all the recipients received the jibjab email. Also if they did it was difficult to open.
The jib jab item was not downloaded.
You can only watch the clip on their website or share it on Facebook (just extra ad for them) and if you want to download it you have to pay $1.99 for each clip.
DON'T WASTE YOUR MONEY
It was fun and easy to do, easy to share, and it brought smiles to my friends. Smiles were much needed at the moment, a perfect cure all.
I thought this Service could be paud month by month. But I was billed for a whole year!
Please cancle the contract and refund at least the 11 months I payed too much.
I already wrote yout this a few days before, but I did not receive any feedback until now
Br
Walter Renner
When I go on Face book and get their photos and put them on unexpected videos... it's fun for all!
I was a little taken back by the cost of providing this e-card. 18$ is not very reasonable for a one time use and then I noticed it locked me in on a yearly subscription. It would have been more reasonable for around $5 for a single card. I doubt I will make another one, but we shall see. The process and ease was nice, but the cost makes it a little unappealing considering the newness of this concept is waning.
I started to select the pictures for my video it cut me off automatically and did my selection and charged me $18 for the year. I'm in the process of canceling this.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)