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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Indiana
1 review
0 helpful votes
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I was under the impression I would be charged $1.50 a month, not all at once. AND I was not under the impression I would have to charge more money to download.

Date of experience: December 13, 2016
Ohio
1 review
0 helpful votes
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Experience
December 15, 2016

It's fun playing with it, but I wish the mouth application could be a little easier to apply on the pictures. Guess practice is what it's going to take to get it down perfect.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Jib Jab is great to deal with!
December 15, 2016

I had an issue with billing and they resolved it right away. Their products are fantastic as well.

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
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Simply a great idea!
December 15, 2016

Love making others smile by sending them an unexpected jab!

Date of experience: December 13, 2016
Arkansas
1 review
0 helpful votes
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So much fun!
December 15, 2016

Love JibJab, very intuitive and so hilarious. Our fam and friends love their videos starring all of us!

Date of experience: December 13, 2016
Minnesota
4 reviews
0 helpful votes
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Easy to use. Quite a few different choices. Gets a great response from others.

Date of experience: December 13, 2016
Texas
1 review
0 helpful votes
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Bait and Switch
December 15, 2016

Bought what I consider to be an expensive subscription and then found out I had to pay for every JibJab I wanted to download. I'll use it but I won't be here next year.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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So so
December 15, 2016

We loved the video but hardly anyone received the e mails. Including myself.

Date of experience: December 13, 2016
Oklahoma
1 review
0 helpful votes
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Looking for a digital gift for a friend
December 15, 2016

I was knew of the site. I do wish I could have previewed the videos content and not just the titles. That would have helped me to decide sooner.

Date of experience: December 13, 2016
Tennessee
1 review
0 helpful votes
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I'm glad we elected to send jib jab e-cards to many of our extended family friends. It was so easy.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Black line on mouths
December 15, 2016

Mouths have black lines on them and it kinda ruins the whole video

Date of experience: December 13, 2016
GB
2 reviews
0 helpful votes
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A great start
December 15, 2016

My wife couldn't stop laughing when she checked her emails on our wedding anniversary. A great start to the day.

Date of experience: December 13, 2016
South Africa
1 review
0 helpful votes
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No
December 15, 2016

The site is very slow to respond and the last 2 cards I sent never arrived.

Date of experience: December 13, 2016
Australia
1 review
1 helpful vote
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Poor function
December 15, 2016

Have created messages with photos etc but not all the recipients received the jibjab email. Also if they did it was difficult to open.
The jib jab item was not downloaded.

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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Waste of money
December 15, 2016

You can only watch the clip on their website or share it on Facebook (just extra ad for them) and if you want to download it you have to pay $1.99 for each clip.
DON'T WASTE YOUR MONEY

Date of experience: December 13, 2016
Maryland
1 review
0 helpful votes
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Happy Moment
December 15, 2016

It was fun and easy to do, easy to share, and it brought smiles to my friends. Smiles were much needed at the moment, a perfect cure all.

Date of experience: December 13, 2016
Austria
1 review
0 helpful votes
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Irritated
December 15, 2016

I thought this Service could be paud month by month. But I was billed for a whole year!

Please cancle the contract and refund at least the 11 months I payed too much.

I already wrote yout this a few days before, but I did not receive any feedback until now

Br
Walter Renner

Date of experience: December 13, 2016
Wisconsin
1 review
0 helpful votes
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Fun time for me and friends
December 15, 2016

When I go on Face book and get their photos and put them on unexpected videos... it's fun for all!

Date of experience: December 13, 2016
Indiana
2 reviews
0 helpful votes
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Okay
December 15, 2016

I was a little taken back by the cost of providing this e-card. 18$ is not very reasonable for a one time use and then I noticed it locked me in on a yearly subscription. It would have been more reasonable for around $5 for a single card. I doubt I will make another one, but we shall see. The process and ease was nice, but the cost makes it a little unappealing considering the newness of this concept is waning.

Date of experience: December 13, 2016
Virginia
1 review
0 helpful votes
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I started to select the pictures for my video it cut me off automatically and did my selection and charged me $18 for the year. I'm in the process of canceling this.

Date of experience: December 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA