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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Massachusetts
3 reviews
0 helpful votes
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Awesome and lots of fun!
May 4, 2017

I used jib jab for Easter messages and it was quite cuteYou won't be sorry and got lots of comments join jib jab!

Date of experience: May 2, 2017
Florida
2 reviews
0 helpful votes
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Funny
May 4, 2017

2 hilarious cards - one with son dancing for his birthday to Parell's Happy

The other me dancing in a bunny costume forEaster

Date of experience: May 2, 2017
Utah
1 review
0 helpful votes
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Item is great. Purchasing process is terrible. I pressed 1 month and somehow showed 1 year in the following screen.

Date of experience: May 2, 2017
Florida
4 reviews
0 helpful votes
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Not strong in some categories
May 4, 2017

I was trying to find a funny get well card, but not much luck there. Almost no opportunities for inserting faces in this category.

Date of experience: May 2, 2017
Australia
1 review
0 helpful votes
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I would have given it a 5 star for the video clip but then I paid extra money to download the video so that I could share the video onto FB only to find out that because of the copyright that is on the music that the clip used, FB did not allow me to share the video. So, it was a bit of a waste of money in the end.

Date of experience: May 2, 2017
Oklahoma
1 review
0 helpful votes
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Not sure if I will renew..
May 4, 2017

I would like to see Higher and Higher bought back and more diversity. Not enough African American presence in selections or songs. Less sexual content would be better.

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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I didn't even sign up?!
May 4, 2017

I just wanted to send a card for $1.83 and then I received a $23 charge to my credit card. I never once saw that amount anywhere so have no idea how I got charged.

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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Add sweetness!
May 4, 2017

Jib Jab cards are entertaining for all... giver and receiver... super handy and fun!
Only experience the app for a month... but so far lots of $#*!s and giggles...

Date of experience: May 2, 2017
Minnesota
1 review
0 helpful votes
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Lots of fun!
May 4, 2017

I love JibJab! I have such fun making silly things to send to family and friends. My reason for four stars rather than five is that I can't go back and tweak a face I've already set up. And I can't figure out how to delete ones I've had to do again, although there's probably a way to do it, and my 6-year-old great-grandson could probably show me! But it's still loads of fun.

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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Was able to get a laugh from all my friends. Comes in handy when you forget their birthdays. Would totally recommend this same app to my friends

Date of experience: May 2, 2017
New York
1 review
0 helpful votes
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Fun choices in cards
May 4, 2017

Loved all the options. Easy to do, easy to send. Very good experience, Recipient got it in a timely way, was delighted.

Date of experience: May 2, 2017
Tennessee
1 review
0 helpful votes
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Definitely worth the money!
May 4, 2017

Perfect for any occasion needed for an instant smile, laugh, and possibly even stomach pains from laughing so hard!

Date of experience: May 2, 2017
California
2 reviews
0 helpful votes
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Fun but...
May 4, 2017

Fun initially, but for the fact that anyone that sees what I post is then directed to the website where It was made and then invited to make their own, quickly takes the fun and novelty out of it. For this reason I probably will not renew because all my friends will have been saturated by then.

Date of experience: May 2, 2017
Wisconsin
1 review
0 helpful votes
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Can't login in my Iphone
May 4, 2017

Registered on website. Login set up. Not able to login via my iphone. Not interested in 100 word mini

Date of experience: May 2, 2017
Pennsylvania
1 review
0 helpful votes
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Great way to send E-card!
May 4, 2017

I found this site from a friend and I have used it ever since to send my loved ones funny and endearing cards for special occasions!

Date of experience: May 2, 2017
Oregon
1 review
0 helpful votes
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Funny Concept, but...
May 4, 2017

I wanted to send my mom a card for her birthday, whom is currently working in Alaska. You know, give her laugh and make her day. I previewed the "Tequila" video and thought it was perfect. After setting it up, I was disappointed to find out you have to subscribe to a yearly subscription of $18?!? I don't think this is ridiculously expensive, however the other content on the website is "Meh". Oh well, I was out of time to send her an actual card and I know she will love it. I guess there will be more of my family members receiving JibJab from me this year.

Date of experience: May 2, 2017
Pennsylvania
2 reviews
0 helpful votes
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Moms birthday
May 4, 2017

I didnt have a picture, which would have let me do a much better card. What i picked was ok, but the choices without pictures were kind of narrow.

Date of experience: May 2, 2017
Colorado
1 review
0 helpful votes
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No email ever sent
May 4, 2017

Even though I had the confirmation that the email was sent, it was never received by the recipient. Finally I had to send the link to the recipient for them to view.

Date of experience: May 2, 2017
Denmark
1 review
0 helpful votes
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Bunch of stuff
May 4, 2017

Great core product.
But really terrible that you're not able to download your videos.
Another thing is that you can't delete you're credit card on record.

Date of experience: May 2, 2017
France
1 review
0 helpful votes
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Awesome
May 4, 2017

Took a while to become familiar with the site but my wife and I love it
The robot addon is very annoying, and at 76 and 77 years of age difficult to see properly

Date of experience: May 2, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA