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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Don't be afraid to try this service. If you change your mind, the customer support is o nice about honoring a request for credit. I know a lot of people really got a much needed laugh from these cards.
Downloaded to use for Easter. Unfortunately had some technical issues. Requested assistance. Quick response from Jibjab and issue resolved quickly
This app is very beautiful my gkids enjoy watching themselves dancing and singing thank u for this fantastic app
Very fast, very professional, very efficient and very polite. JibJab is the best family app we have purchased. Very creative and brings lots of smiles to those viewing the many creations. Keep up the great work.
Sent a note to mention a wrong charge, very kindly and fast the problem was solved.
Always happy with JibJab.
Fun, great cards, easy to send. Happy the ones who receive it.
Thank you
I LOVE JIB JAB... but I have moved to the country. And my internet service is very weak here. I am unable to
Maintain a stable enough connection to load the videos. I am sad. BUT. Jib Jab was excellent and graceful in
Suspending my account... taking care of this for me in just a day. I WILL be back... as soon as we can get high speed internet here. Thank you for being awesome.
I have been knowing JibJab since ages. This Easter, despite the self-isolation, I reached my family with a nice card that made them laugh and I'm very grateful for this. Also, the customer service is amazing. Highly recommended!
At this time we all need a good laugh. My grandgirls totally enjoyed the dancing... They didn't remember doing it, but liked it just the same. They are only 4. I signed up but then had to rethink the financial part. They graciously refunded my money. Thanks. See you again another time.
I'm very happy, I did an annual subscription by error. They accepted to credit my account. That's very professional attitude. It was a great video experience too.
Best regards
Wonderful customer service. Not only were the staff respond timely, but they were professional and courteous. Our requests were corrected and all our concerns were dealt with to our liking. Nice to see customer service still exists. Great work.
Great customer service and very very quick and nice on replying. I highly appreciate them on giving me a refund.
If you are looking for cute and quick cards. Jibjab is very nice place and has wonderful customer service..
Any website that makes you go through some sort of process only to end with a price tag is shady at best. Not only do you waste your time, it's deceptive. This marketing practice needs to die.
Like everyone else, I was baited into thinking this service was free. Even if it's not free - SAY IT AT THE START. DON'T MAKE ME STRUGGLE WITH YOUR $#*!TY SOFTWARE FOR 30 MINUTES BEFORE MAKING ME RE-DO IT OVER AND OVER UNTIL THE THIRD TIME YOU ASK ME FOR MONEY. IDIOTS.
Don't do it unless you're ready to pay to see and share your video. Complete waste of time, maybe they should have you pay before you can even make a video, I would have paid it but since you allow people to make the video then deny them to view it is distasteful and automatically gave me a bad taste for JibJab
I tried the free trial. I was able to do some fun stuff. But then I thought the available video content was a bit limited and not varied enough. HOWEVER, they quickly processed the refund. I would definitely try again in the future, if more video options were available. And also, if they had tools to allow you to edit your photos after you select the face you're using. It would have been nice to be able to lighten or fix the color, after I saw how they look in the setting. But overall, it was fun and worth the try.
I felt trapped. After spending over an hour putting my "free" card together, I couldn't send it without paying for it first. Wait! I thought it was free! And then I had a choice of monthly or yearly but it was toll over so I had to remember to cancel it. What a rip off.
As a long standing Paid member I have built up a considerable collection of Jibjab Videos,, ( in excess of 200) and regularly go to my E Cards to produce a card for a new acquaintance or celebration. This year I searched for a particular video showing 5 Bikers having fun celebrating Easter. It was not among my collection and had also been removed from Jibjab availability list. I made enquiries and was very quickly informed in the nicest way that the original licence to use this item by Jibjab had expired and therefore, regretfully was no longer available. Ce la Vie! (and I don`t speak French)
A refund requested, they acted immediately and got a full refund, although I had used their services.
Thanks,
C
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)