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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Virginia
1 review
0 helpful votes
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Laughs Guaranteed!
April 16, 2020

Don't be afraid to try this service. If you change your mind, the customer support is o nice about honoring a request for credit. I know a lot of people really got a much needed laugh from these cards.

Date of experience: April 16, 2020
Indiana
1 review
0 helpful votes
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Resolved
April 16, 2020

Downloaded to use for Easter. Unfortunately had some technical issues. Requested assistance. Quick response from Jibjab and issue resolved quickly

Date of experience: April 16, 2020
New York
1 review
0 helpful votes
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Kids Fantastic
April 16, 2020

This app is very beautiful my gkids enjoy watching themselves dancing and singing thank u for this fantastic app

Date of experience: April 16, 2020
Virginia
1 review
0 helpful votes
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Very fast, very professional, very efficient and very polite. JibJab is the best family app we have purchased. Very creative and brings lots of smiles to those viewing the many creations. Keep up the great work.

Date of experience: April 15, 2020
Illinois
1 review
0 helpful votes
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Sent a note to mention a wrong charge, very kindly and fast the problem was solved.
Always happy with JibJab.
Fun, great cards, easy to send. Happy the ones who receive it.
Thank you

Date of experience: April 14, 2020
Canada
1 review
0 helpful votes
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I LOVE JIB JAB... but I have moved to the country. And my internet service is very weak here. I am unable to
Maintain a stable enough connection to load the videos. I am sad. BUT. Jib Jab was excellent and graceful in
Suspending my account... taking care of this for me in just a day. I WILL be back... as soon as we can get high speed internet here. Thank you for being awesome.

Date of experience: April 14, 2020
Belgium
1 review
0 helpful votes
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Perfect remote gift
April 14, 2020

I have been knowing JibJab since ages. This Easter, despite the self-isolation, I reached my family with a nice card that made them laugh and I'm very grateful for this. Also, the customer service is amazing. Highly recommended!

Date of experience: April 14, 2020
Florida
1 review
0 helpful votes
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Great bit of fun
April 14, 2020

At this time we all need a good laugh. My grandgirls totally enjoyed the dancing... They didn't remember doing it, but liked it just the same. They are only 4. I signed up but then had to rethink the financial part. They graciously refunded my money. Thanks. See you again another time.

Date of experience: April 14, 2020
Canada
1 review
0 helpful votes
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Customer service
April 13, 2020

I'm very happy, I did an annual subscription by error. They accepted to credit my account. That's very professional attitude. It was a great video experience too.
Best regards

Date of experience: April 13, 2020
Texas
1 review
0 helpful votes
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JibJab
April 13, 2020

Wonderful customer service. Not only were the staff respond timely, but they were professional and courteous. Our requests were corrected and all our concerns were dealt with to our liking. Nice to see customer service still exists. Great work.

Date of experience: April 13, 2020
California
1 review
0 helpful votes
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Happy customer
April 13, 2020

Great customer service and very very quick and nice on replying. I highly appreciate them on giving me a refund.

Date of experience: April 13, 2020
Illinois
1 review
0 helpful votes
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Very Nice
April 13, 2020

If you are looking for cute and quick cards. Jibjab is very nice place and has wonderful customer service..

Date of experience: April 13, 2020
California
2 reviews
0 helpful votes
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Any website that makes you go through some sort of process only to end with a price tag is shady at best. Not only do you waste your time, it's deceptive. This marketing practice needs to die.

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
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#JIBJAB
April 13, 2020

The jib jab app is so easy to use. It brought laughter and smiles during stressful times my friends and i love it.

Date of experience: April 13, 2020
Canada
1 review
0 helpful votes
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GARBAGE
April 12, 2020

Like everyone else, I was baited into thinking this service was free. Even if it's not free - SAY IT AT THE START. DON'T MAKE ME STRUGGLE WITH YOUR $#*!TY SOFTWARE FOR 30 MINUTES BEFORE MAKING ME RE-DO IT OVER AND OVER UNTIL THE THIRD TIME YOU ASK ME FOR MONEY. IDIOTS.

Date of experience: April 12, 2020
Germany
1 review
1 helpful vote
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Don't do it unless you're ready to pay to see and share your video. Complete waste of time, maybe they should have you pay before you can even make a video, I would have paid it but since you allow people to make the video then deny them to view it is distasteful and automatically gave me a bad taste for JibJab

Date of experience: April 11, 2020
New York
1 review
0 helpful votes
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I tried the free trial. I was able to do some fun stuff. But then I thought the available video content was a bit limited and not varied enough. HOWEVER, they quickly processed the refund. I would definitely try again in the future, if more video options were available. And also, if they had tools to allow you to edit your photos after you select the face you're using. It would have been nice to be able to lighten or fix the color, after I saw how they look in the setting. But overall, it was fun and worth the try.

Date of experience: April 11, 2020
Costa Rica
1 review
0 helpful votes
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Bait and switch
April 11, 2020

I felt trapped. After spending over an hour putting my "free" card together, I couldn't send it without paying for it first. Wait! I thought it was free! And then I had a choice of monthly or yearly but it was toll over so I had to remember to cancel it. What a rip off.

Date of experience: April 11, 2020
GB
1 review
0 helpful votes
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As a long standing Paid member I have built up a considerable collection of Jibjab Videos,, ( in excess of 200) and regularly go to my E Cards to produce a card for a new acquaintance or celebration. This year I searched for a particular video showing 5 Bikers having fun celebrating Easter. It was not among my collection and had also been removed from Jibjab availability list. I made enquiries and was very quickly informed in the nicest way that the original licence to use this item by Jibjab had expired and therefore, regretfully was no longer available. Ce la Vie! (and I don`t speak French)

Date of experience: April 9, 2020
Greece
1 review
0 helpful votes
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A refund requested, they acted immediately and got a full refund, although I had used their services.

Thanks,
C

Date of experience: April 7, 2020

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA