• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user tracyp39
Australia
1 review
0 helpful votes
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May 25th, 2016
Verified purchase

Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)

Thumbnail of user terranceh11
Pennsylvania
1 review
0 helpful votes
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April 5th, 2017
Verified purchase

I`ve been with Jibjab for at least two years now. I use it for all those that have birthdays and anniversaries. I also love your special days like St. Paddy Day, 4th of July, Easter, Christmas. My biggest problem is finding the right one to send.

Thumbnail of user rebeccac66
Indiana
1 review
0 helpful votes
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August 10th, 2016
Verified purchase

Found placing photo faces into head-slots & arranging the smiles not a complicated process. Also appreciate allowance for personal note. ~ The recipients much enjoyed and want to join your website, too! Hope you'll continue adding more choices for sending these out. ~ Thanks.

Thumbnail of user michaelb481
Maine
2 reviews
0 helpful votes
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March 7th, 2017
Verified purchase

Everyone really gets a laugh out of the cards I send through JibJab. Whether it's for a birthday, holiday, or other occasion, the personal photo touches ensures hilarity. Great fun product, not to mention wonderful customer service when I needed it!

Thumbnail of user jeriy
Illinois
1 review
0 helpful votes
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January 27th, 2017
Verified purchase

Those great little videos look really great until you try to download a picture in them. Nothing works and some computer tech blames it on your browser. Slow service that doesn't really solve the problem. Thinking I will need to cancel

Thumbnail of user andyh64
GB
1 review
0 helpful votes
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February 23rd, 2017
Verified purchase

Well done an easy to use site delivering quality goods what more can customers ask for
However the site jabber leaves a lot to be desired demanding 100 characters and then your family name when stated optional i wil not give further feedback in the future

Thumbnail of user adrienneh7
New Mexico
2 reviews
0 helpful votes
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February 22nd, 2017
Verified purchase

I enjoy doing creative things with some humor thrown in the mix. Your JibJab cards make it easy for me to send friends and family funny stuff. Thank you. I laughed harder than I have for a long time while watching them.

Thumbnail of user betsyr7
Massachusetts
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

My Grandsons and Granddaughters (ages 8-12) loved the Valentines I sent - especially, the boys seeing themselves dancing with girl's legs! (They're only ages 3-8.)
Which reminds me, you might want to consider offering more kid-friendly videos.

Thumbnail of user robc83
Texas
1 review
0 helpful votes
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May 19th, 2017
Verified purchase

Job well done.
How could you improve? By offering some Christian choices.
I love your site and have had many great laughs off of it.
The genius that thought this up must be very satisfied and happy.
Rob

Thumbnail of user johnnyt17
Australia
1 review
0 helpful votes
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April 21st, 2017
Verified purchase

Jib Jab gave me a lot of Fun and I am quite happy with it.
The photos and video can cause huge Surprise from family and friends and that is the big satisfaction. Please continue to add more new ones, otherwise not enough choice for a certain category like Birthdays.
Many Thanks!
Johnny

Thumbnail of user raew12
Australia
2 reviews
0 helpful votes
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April 21st, 2017
Verified purchase

JibJab handled my (self inflicted) issue immediately. Fast, friendly and a professional support team. It was so good to know they were there when I needed them. Took away all stress. Extremely grateful and a very happy customer. Highly recommended. Thanks JibJab.

Thumbnail of user sharonh112
Canada
1 review
0 helpful votes
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April 8th, 2017
Verified purchase

I love making these Jib Jab videos for friends and family. I always get such positive feedback about them and they really make people laugh. Keep up the good work. It would be great if you could let me know when my membership is expiring each year.

Thumbnail of user vickio5
Florida
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

I love JibJab, and have been a member for several years. Friends and family get a big kick out of seeing themselves cast in different videos, singing and dancing. The grand children ask to make them every time they come over!

Thumbnail of user annep17
Canada
1 review
4 helpful votes
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November 14th, 2013

Add another complaint about removing the "fine tune the head shape" option. I won't be renewing. I don't wanna be forced to cut off my friends ears and give them potato shaped heads. Simplified option for those that want it would make a hell of lot more sense. Thanks for screwing up something that functioned perfectly well JibJab. (sigh)

Thumbnail of user ew630
Illinois
1 review
0 helpful votes
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December 8th, 2016
Verified purchase

We've been members of JibJab for years. The animations and stills are cute, charming, funny, scary, shilling, and hilarious (not necessarily in that order). Our little recipients have enjoyed them through time. Better than cards out there on the market and more personalized. Very special.

Thumbnail of user debbies104
Tennessee
1 review
0 helpful votes
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September 5th, 2016
Verified purchase

I had lots of fun, as usual, making cards for my kids and friends quality and fun keep getting better! -------- but I was so surprised in the short time I've been gone how many not-family-friendly options you have added. This is a favorite pastime for my 5 year old granddaughter and me --- it would nice if those were locked up or something.

Thumbnail of user kristiel3
Oklahoma
1 review
0 helpful votes
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October 7th, 2016
Verified purchase

I wish every business I dealt with could be this quick, easy and friendly! Especially, when requesting a refund. My credit was issued right away and there were no hassles about the service. Thank you JibJab!

Service
Value
Returns
Thumbnail of user jillh44
North Carolina
1 review
0 helpful votes
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August 27th, 2016
Verified purchase

Such as local University themes, Unc etc. any football end zone dance. More current song hits, those to choose old stuff yes an old school one is fun too. But love newer songs more. Creative like. Dance show spin offs.

Thumbnail of user daver92
Massachusetts
1 review
0 helpful votes
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June 25th, 2016
Verified purchase

Obviously, more new options each year for holiday-specific cards (e.g. Father's Day) would be better, but the ability to so easily customize a card has me coming back every holiday to make more of these for my friends and family.

Thumbnail of user debras71
Illinois
1 review
0 helpful votes
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June 13th, 2016
Verified purchase

Sent my first card, but it has not been received. Disappointed as I paid the membership fee for one year. Had correct e-mail address, but we are assuming it must have gone to spam. Did not think this would happen.

Thumbnail of user lorik90
Texas
1 review
0 helpful votes
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August 26th, 2016
Verified purchase

I love this for an occasional 'I'm thinking of you!" And I'm doing this for my 3 yr old grandson who loves getting jib jabs. I find the "adult" vids a bit startling. I understand your audience isn't toddlers but gimme a heads up-EXPLICIT. They're pretty funny when you know what's coming. Also, gimme some instructions on what quality/type of pic works best. Sharp, distance, lighting. Make some for toddlers! Maybe you do, I haven't searched for that. Thanks for keeping me amused at 4 am.

Thumbnail of user lisam334
Poland
1 review
0 helpful votes
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August 23rd, 2016
Verified purchase

I used to use JibJab with pleasure a few years ago, but then not enough new stuff has been created. The same roller disco woman for Birthdays, just nothing worth it. I can't find anything interesting any more on it. You have some great ones with large number of face options, but nothing good for just solo person or maybe 2. Tired of the same aerobics thing as well. No one does that anymore. I wish I could get my money back. Sorry. But thank you.

Thumbnail of user johnd612
New Jersey
1 review
0 helpful votes
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August 7th, 2016
Verified purchase

1st attempt to send e-card--I gave an erroneous e-mail address and was not notified.
Second attempt-the recipient got the notification but could not open the card.

Confusing screen instructions hooked me into a year's subscription when I only wanted to use the "service" one time.

Thumbnail of user judib8
Canada
1 review
0 helpful votes
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February 27th, 2017
Verified purchase

These are fun and looking forward to sending several cards through the year. I just wish there was more control mixing the number of people on each card. For example, if five and you only want to put in four faces, otherwise happy with the site.

Thumbnail of user lizj22
California
1 review
0 helpful votes
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July 12th, 2016
Verified purchase

My nephew, a surfer and academic, just returned from Indonesia where he wore the locals "Skirts". This birthday greeting of "him" wearing the genie outfit and surfing on the flying carpet was providentially perfect in many ways
Great Thanks! Liz

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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