• JibJab

JibJab

Write a Review

Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
See all photos
How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

Rating

Timeframe

Other

Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user dianes147
Florida
1 review
0 helpful votes
  • Send Message
February 22nd, 2017
Verified purchase

Easy, fast and fun. Have only used for valentines, but can imagine using JibJab for all occasions. First one I ever received was from a friend at Christmas. That was also the first I'd ever heard of jibjab.

Thumbnail of user laurak104
Illinois
1 review
0 helpful votes
  • Send Message
February 1st, 2017
Verified purchase

Your friends and family get a good laugh out of seeing themselves doing a silly birthday dance, or being one of santa's elves, or just sending one for no reason at all except to make someone laugh. Lots of fun to post on Facebook too.

Thumbnail of user elaineb53
New York
1 review
0 helpful votes
  • Send Message
January 14th, 2017
Verified purchase

Family and friends cannot get over the JibJab cards I send to them... have practically become a marketing rep for the company- once someone gets a cards, THEY want to join JibJab. Great site, and even greater selection... always brings a smile to whomever's face receives one. Cannot recommend highly enough!

Thumbnail of user angiei1
Minnesota
1 review
0 helpful votes
  • Send Message
January 6th, 2017
Verified purchase

Making and creating these little videos, are just a blast. Every time I use it, I giggle like crazy, and the people I put in them, think it's hilarious too! Thank you all, for the enjoyment and entertainment!

Thumbnail of user nicolem125
Indiana
1 review
0 helpful votes
  • Send Message
January 15th, 2017
Verified purchase

I appreciated that JibJab closed my account and refunded my yearly fee without any hassle. Enjoy the sight, but was not using it as frequently as I would have liked. But a great product.
And who knows, I may find another opportunity to use it.

Thumbnail of user jackieh39
GB
1 review
0 helpful votes
  • Send Message
June 9th, 2016

I spent ages designing a card only to find out once completed that you have to pay an annual subscription of $18. I don't want to pay an annual subscription that is renewed automatically, all I wanted was to pay for a one-off message. It should make this clear before wasting peoples time. The website states that some products are available free for sharing, good luck trying to find any. A much better system would be to clearly state the costs of each message at the time of choosing... not after you've completed the product.

Thumbnail of user marym479
Texas
1 review
0 helpful votes
  • Send Message
March 22nd, 2017
Verified purchase

Wanted to add more than two pictures to my post. Just gave up and posted it anyway. Wish instructions were there to help me and I would have been much happier. Hope this is enough as I am not adding more and wasting my time.

Thumbnail of user jiriz
Czechia
1 review
0 helpful votes
  • Send Message
April 29th, 2017
Verified purchase

During process of registration I was asked to put credit card details to pay 1 or 2 and in the end they pull almost 20.
Another big surprise was when I tried to download my video and system asked me again for 1 to 2.

Beside this heavy dissatisfaction it's nice

Thumbnail of user lissac5
Canada
1 review
0 helpful votes
  • Send Message
April 18th, 2017
Verified purchase

I've been a member for a little over a year and have made many friends and family laugh with my Jib Jab cards. The only reason I did not give 5 stars is that there are times I would want to send a birthday wish to someone but want 3-4 people on the card and there are no cards available, only 2 or 5. That is sometimes frustrating.

Thumbnail of user tracym137
Texas
1 review
0 helpful votes
  • Send Message
May 18th, 2017
Verified purchase

Well, I happen to be searching the internet for free Mother's Day email cards when I came across this site-Jib Jab so I clicked on and started browsing all the titles and clicked on a few and found it to be so fun to watch the video with the costumed person that has a blank face. So of course, just imagining yourself being a star for a day and sharing it with family and friends can make anyone's day a fun and delightful one! I'm glad I saw this because it made my day and had me laughing out loud imagining myself doing the performance. Also, this is my sneaky way of getting into the entertainment business on the sly!

Indeed this is site is a winner which will put a smile on the meanest persons face! Check it out and enjoy! Star in your own video while you're at it!

Thumbnail of user jime66
California
1 review
0 helpful votes
  • Send Message
May 7th, 2017
Verified purchase

No edit option. Not a clear path thru the site. Could not find the mouth adjustment sometimes. So I had to do 5 or six separate cards to get close to what I wanted. Should be easier than that. Over all has a really good chance to be a great card

Thumbnail of user beap7
Canada
1 review
0 helpful votes
  • Send Message
April 21st, 2017
Verified purchase

Sending JibJab cards is super easy... and totally fun! Plus the recipients are always so happy to get funny, animated cards... especially with their own faces included in the animation. JibJab cards never fail to put smiles on people's faces. Keep up the great work!

Thumbnail of user jainal
Virginia
1 review
0 helpful votes
  • Send Message
December 21st, 2018

Jibjab has great customer service and has hilarious products! The laughs never stop coming! I had the auto-renewal set up and forgot to cancel it. They were more than understanding and refunded me immediately!

Thumbnail of user chuckp61
Minnesota
1 review
2 helpful votes
  • Send Message
March 22nd, 2019

After so many years of using the communication alternatives provided to so many friends and family, I am cutting back on the tech stuff (I am approaching my 80"s). Thank you Jib Jab for providing me this alternative.

Thumbnail of user humbertod4
Brazil
1 review
0 helpful votes
  • Send Message
December 15th, 2019

He had signed up as a member in 2018 with automatic renewal and had not seen. After being debited in 2019, I requested a refund and was answered quickly and without any problems. Congratulations to the JibJab Team

Thumbnail of user christinag45
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2016
Verified purchase

I sent 3 Christmas e-cards this year and only 1 of the three was opened. I had to send a separate email to the other 2 intended recipients to tell them to look for the card and they found it buried in their junk folder. I have to say it completely ruined the surprise of the card as a fun extra gift. I am disappointed with the service and frustrated that I spent money on it.

Thumbnail of user bethm84
Canada
1 review
0 helpful votes
  • Send Message
December 17th, 2016
Verified purchase

We love the videos. We have tried to email them several times and have not had success. $18 to join yet would have to pay another $1.99 per video to download. We have fun watching here at home but are disappointed that we can't share easily. Won't be renewing next year.

Thumbnail of user thomasb202
Indiana
2 reviews
0 helpful votes
  • Send Message
December 15th, 2016
Verified purchase

I was a little taken back by the cost of providing this e-card. 18$ is not very reasonable for a one time use and then I noticed it locked me in on a yearly subscription. It would have been more reasonable for around $5 for a single card. I doubt I will make another one, but we shall see. The process and ease was nice, but the cost makes it a little unappealing considering the newness of this concept is waning.

Thumbnail of user annap72
Florida
2 reviews
0 helpful votes
  • Send Message
October 29th, 2016
Verified purchase

I joined Jib Jab last year and used it like three times only and enjoyed very much the things you can do with it. I hope I can still use it once in a while, but without incurring in new charges. Thanks for your help and keep on the good work.

Thumbnail of user grahamh38
Australia
1 review
0 helpful votes
  • Send Message
December 31st, 2016
Verified purchase

I was introduced to JibJab in 2010 and have been a fan ever since. Inexpensive, easy to use and the videos always bring a smile. I also found their support team to be super efficient and helpful. Occasionally a video may not stream properly, but that tends to be due to the hardware, or software that the recipient is using. JibJab is an all-round winner in my book.

Thumbnail of user lannys10
Canada
1 review
0 helpful votes
  • Send Message
August 10th, 2017
Verified purchase

Cons - don't care for the lewd and crude pelvic thrusts and gassy projects

Would like to be able to edit facial shapes more than oval

Pros some are very cute, easy to use and cost is very reasonable

Thumbnail of user chrisp863
Florida
1 review
0 helpful votes
  • Send Message
April 28th, 2020

I've used JibJab in the past, and pleasantly so. But when i found that someone opened a new account in my name, I contacted their Support Team, and my issue was resolved in less than 24 hours. Thanks!

Thumbnail of user caarinf
New Jersey
1 review
0 helpful votes
  • Send Message
June 10th, 2016
Verified purchase

JibJab has so many hysterically funny templates for e-cards. It was surprisingly simple to produce a card that used a photo of a face in a video. Once you have the picture cropping is a breeze. I didn't love that I had to buy a year long membership, but now that I have it, and see how easy it is, I'll be making use of my membership many times over the year, I'm sure.

Thumbnail of user kylek38
Michigan
1 review
0 helpful votes
  • Send Message
December 14th, 2016
Verified purchase

All cards automatically went to people's spam folders, hence they will never see them.
And i just paid $18 for this.
I'd actually like a refund because i know i won't use this product anymore, and technically never really did because nobody received a a card from me.

Thumbnail of user victoriaa28
New York
1 review
0 helpful votes
  • Send Message
October 29th, 2016
Verified purchase

Could not create card since first long time ago... a while ago tried and kept putting in my daughters picture and did not allow change of picture gave up... when attempted to do birthday card last month could not make changes so did not happen then you charged me $18 and I want my money back. I did not join again period.? I gave permission to charge for creation of card which never happened.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

How do I know I can trust these reviews about JibJab?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JibJab?