• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user carolp103
GB
1 review
0 helpful votes
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April 3rd, 2017
Verified purchase

No upfront indication of cost. Ecards advertised as free then learn about the ongoing subscription once card has been selected. Resulting in need to cancel recurring payment. Remain unsure about what i have actually paid for the product.

Thumbnail of user jeanieh8
GB
1 review
2 helpful votes
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January 31st, 2017
Verified purchase

Hello,
I got an e-mail saying that my subscription had been refunded. No reason given. It took me a while to co-ordinate re-joining. Everyone was very charming but didn't really know how to help at first.
We need more jibjabs where you insert the faces. These are much more fun than the cartoons. Also, can we have a Jibjab of scuba divers please. All my pals are divers and I'd like to send something appropriate.

Thumbnail of user susanw152
California
1 review
1 helpful vote
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February 1st, 2017
Verified purchase

I was a little disappointed at the choices that were there. Would have also like an availability to add more team members. Hoping you come up with new jib jabs - some that can be used in business enviorment.

Thumbnail of user johnl419
California
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I purhased a jib jab subscription and went through your entire list of cards without finding anything that was remotely appealing. When I attempted to cancel my subscription, there didn't seem to be any clear way to do it. I have taught software classes at Boeing for their Manufacturing Resource Management system however your program is less intuitive. Please refund my money before I am forced to speak out. Thank you. John Lewis

Thumbnail of user gaileb
Missouri
1 review
0 helpful votes
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June 23rd, 2017
Verified purchase

I had not used this site before, but I will definitely use it again, I might start sending cards for no apparent reason just because it is so easy and fun to do. They have a very large selection of cards to use, it is great.
You haven't used it yet? What are you waiting for? Take it for a spin, you will LOVE it, then you can join me in Card Junky Heaven, See you soon

Thumbnail of user beka15
Australia
1 review
0 helpful votes
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March 21st, 2017
Verified purchase

Went to post my first jibjab on fb after signing up and saw it had all ads underneath. Not something I would expect from a paid service (maybe a free one). It says you have access to 1200 scarfs but doesn't say some are only discounted ones.
I have put in a request for immediate refund.
(Under Carol Frieling)

Thumbnail of user isabellam26
Australia
1 review
0 helpful votes
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May 19th, 2017
Verified purchase

I'm very disappointed that now there is no option to further edit face shapes like there used to be! It made them so much more lifelike and "realistic", less weird dodgy shaped faces, because that doesn't suit everyones face shape and ends up cutting half the face off.
Apart from that it's still relatively entertaining. Though would take my money back if I could.

Thumbnail of user karlat4
Arizona
1 review
0 helpful votes
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April 21st, 2017
Verified purchase

They're fairly easy to do for each holiday after you first set up your library of headshots, and there are plenty of videos to choose from. Our grandson requests them. I also like the reasonable annual fee.

Thumbnail of user jaig4
Australia
1 review
0 helpful votes
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January 21st, 2017
Verified purchase

I was very impressed with the fast, friendly and effect service provided by the Jib Jab Support team. Emailing from Australia I wasn't expecting such a quick turnaround is resolving my issue. These guys are excellent!

Thumbnail of user bertos8
California
1 review
0 helpful votes
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January 10th, 2018
Verified purchase

I enjoyed browsing your selection of e*cards & customizing one for a special occasion. The fee of $1.50 per card is fair & reasonable, though check to make sure you know about recurring membership charges.

Thumbnail of user michellet378
Mississippi
1 review
0 helpful votes
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December 16th, 2019

I really enjoyed using this application. The only reason that I am getting off is that I'm no longer on Facebook. If I ever return to Facebook, I shall also return to this very, fun application... Jib Jab. They also was very prompt in returning me a refund since I was not on it thirty days.

Thumbnail of user keiths85
Colorado
1 review
0 helpful votes
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December 20th, 2016
Verified purchase

I signed up for a year subscription... I'll get more than my moneys work... fun site and easy to use. You used to put non descript faces in the animations... now it looks like they are not available... only those I paste in.

Thumbnail of user johnp471
GB
1 review
0 helpful votes
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December 29th, 2016
Verified purchase

Tried twice. Both times I was let down with the ecard
Arriving too late for the event.

Seem to have an issue sending emails. When I complained instead of fixing if they sent my money back which says it all.

Thumbnail of user andreal383
Illinois
1 review
0 helpful votes
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March 14th, 2020

Jibjab was easy to use and very reasonable! Lots of fun as well. They answered my request immediately and followed up in minutes. Never had such a quick response like this! Thank you Joe and everyone. Nice workmanship. Highly recommend. No complaints at all. --Andrea Latham, Akron Oh

Thumbnail of user deidrek1
California
1 review
1 helpful vote
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August 11th, 2013

This company is a rip off. I paid for a one year subscription, but due to some bug on their end, I was never ever to get it to work, even after troubleshooting. After several days of trying, I emailed them my problems and requested to cancel the subscription and their response was 'sorry YOU'RE not able to make it work, we won't renew your subscription when it expires.' They never refunded my money. Do not give this company your money.

Thumbnail of user kristinj3
Florida
1 review
1 helpful vote
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January 15th, 2016

Had an unauthorized charge on my credit card. I called customer service and she sorted everything out for me refunding the money and making sure I wouldnt be charged again! Love their products just rarely use them! Thank you Vicky for being a fantastic listener and problem solver!

Thumbnail of user alexanderb81
New York
1 review
0 helpful votes
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July 21st, 2017
Verified purchase

For years Ive used their crazy, funny adlibs!
This year I came along to some bad financial times and couldnt pay for the extra service. They promptly refunded my money.
I would rate them as an excellent company!

Thumbnail of user patriciak505
Virginia
1 review
0 helpful votes
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April 16th, 2020

Don't be afraid to try this service. If you change your mind, the customer support is o nice about honoring a request for credit. I know a lot of people really got a much needed laugh from these cards.

Thumbnail of user roj19
Florida
1 review
2 helpful votes
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May 28th, 2016
Verified purchase

I send ALOT of virtual cards and this gives you a great way to really personalize & make each unique.
Although they have a good selection, it wont be enough for me unless even more are added.
Overall its a great service that has easy to use tools than anyone can use!

Thumbnail of user jpp13
New Hampshire
1 review
0 helpful votes
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December 31st, 2016
Verified purchase

Jib Jab was great when I used it but I decided to take a break from it. Unfortunately, because of an automatic renewal, I was charged the annual fee. I emailed them asking for a refund and Stephanie took care of it very promptly. Thank you for making the process so easy and Happy New Year!

Thumbnail of user johnc637
California
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

I'm not too sure about the whole aging process thing. For myself, I'm feeling more and more that technology is definitely passing me by. Just ask my great nieces, they'll tell you how antiquated I've become.
I'm exaggerating a bit when I say the JibJab site has not only provided me, my friends and family countless hours of fun, laughter and humor but I think it's had a positive impact on my confidence to manuver myself thru this next century.
Good going JibJab! Your help and expertise is appreciated.

Thumbnail of user eddier26
Guatemala
1 review
0 helpful votes
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July 17th, 2016
Verified purchase

I was charged to subscribe $18. That should be enough! However when I finished putting my card together, you guys come with a little surprise, another $2 to download it... hmmmmm. Very uncool and sneaky. I cancelled the subscription.

Thumbnail of user ronb104
Florida
1 review
1 helpful vote
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March 10th, 2017
Verified purchase

I love JibJab. I do, however, have some suggestions:
1. Bring in new content every couple of months. I've been sending my friends and family JibJabs for several years now and I'm running out of ones they haven't seen.
2. Allow groupings of friends and family in the "face library" so one group of folks (that know each other) are already in a sub-category
3. Make it easier to edit the faces once they're established. I did mine long ago and I didn't do a very good job on the mouths. I'd like to edit those faces without going back to a starting point.

Still, it's a fine service, well worth the money, and a lot of fun.

Thumbnail of user ajr7
Arizona
1 review
0 helpful votes
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February 18th, 2017
Verified purchase

At school, we used Jib-Jab as an adult inspiring tool at faculty meetings.
Some are not appropriate for students.
Some are... kids enjoyed the funny encouragement from the principals. Who wouldn't want to see their principal sky diving off a diving board and saying you can beat any test!? Hilarious!

Thumbnail of user jillianf7
California
1 review
0 helpful votes
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March 9th, 2017
Verified purchase

I love jibjab's products but failed to use them for over 8 months. When I saw a charge on my credit card because of automatic renewal, Icontacted them via email and they refunded my payment quickly. Very excellent service. I think I'll sign up again!

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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