JibJab

Was unknowingly signed-up for automatic annual payments to JibJab through PayPal. The invoice contained a customer service number, and not hidden in a giant paragraph of tiny type. A human being answered their phone, no computer messages, or labyrinth of button-pushing. A polite, concise, friendly person fixed the problem, with email confirmations following immediately afterwards. Every company needs to consult with JibJab to learn what customer service really means.

I could no longer
Afford my App. Subscriptions. Jib jab had no problem helping me. They even refunded me for the latest charge. I was a Regional Coach for American Greetings and one of my main training areas was Customer Services. If you don't have that you'll loose your customers. Keep up the good work!

I've been a member for over 5 years and I really preferred when you could move the dots to shape the photo of one's face. Not everyone's facial shape fits well in the pre-cut head shape and this alters a person's face enough at times that they don't look much like themselves. I love the website though, and always have a lot of fun making the cards and some are really funny. However, I also wish there were more birthday videos for younger kids because my niece and nephews always look forward to getting birthday cards as well as holiday videos and not very many birthday video cards are appropriate for pre-teens and children. Also, a wider range of music would be great too. Like old and new rock, heavy metal, alternative and even opera! :)

I get a kick from these funny videos... and love people's reactions to them even more. When I think about buying a regular card... usually expensive... so the price isn't too unrealistic. My father said it's the best card he's ever gotten.

JibJab has some nice cards and fun characters. I like them. However their site requires sign up with automatic renewal. And to top it off they don't allow cancellation without having to call them. That's unacceptable.

Summarizing this. Watch out or you'll be stuck in with their hand in your pocket.

Thank you very much! There was a question about the return of funds, within half an hour they contacted me and they returned everything, it's very pleasant that they did not remain indifferent to my problem

My family likes making JibJab videos and pics. I was asked by my daughter to please renew for another year! That request was an easy one to grant. If on all the other requests were so easy life would be smooth sailing.

Hard to load photos to be used for heads.
Need more selections of cards with inserts of 1, 2, 3, 4.
I have not heard back from anyone I sent a card to.
Can't verify they were sent easily
Loved getting these from a friend but don't find it user friendly so far.
I will spend more time using the tutorial before I give up.
Thanks,

"You're the one that I want" was a smash Valentines Day hit. Everyone laughed until they cried. Making the video was fast and extremely simple. Even the most non-technical would be able to do it quickly.

The best online customer service I have ever received. A lot of companies could learn a great deal from this business. Never made to feel guilty about needing to cancel and it was very easy with no pressure. In the future I will not hesitate to come back if I decide to. Thank you JibJab!

Easy and fun to use. The montage software works a treat and the finished film - in my case featuring a time-worn rock guitarist being loud and destructive - is much
Much slicker than ones I remember being sent a couple of years ago. Big on
Feelgood factor. The old rocker himself loved it, as did his kids.
I'll be back!

I have used JibJab for several years as my way to send birthday and other greetings to friends and family. My grandchildren love seeing their faces in a clever video! Much better than store-bought greeting cards!

I have had several years of laughs from JibJab - the availability to easily insert people's faces in videos is the greatest thing!
It seems that after the first year there was not a lot of new selection. I would love to see more cards for kids / family instead of adult themes.

I just used JibJab for the first time since the changes went into effect. More than very disappointed. It's never been the friendliest of sites, but the effort used to be worth it. I needed to add 3 new heads, but could never manipulate them properly, so gave that up for the moment and decided to send another card for which I had heads. As disappointing as that was, the # of message characters have been shortened from 144 to 50! It's barely enough to say "Have and Happy Birthday with many more to follow!" How boring is that? In addition, for the first time, the scheduled delivery of cards has not yet taken place. I'm thinking of not renewing my subscription. Have enjoyed using Jib Jab almost 5 years. Now? Again, very disappointed.

The refund request procedure that they have set up is refreshingly simple, easy to use and, it would seem, surprisingly effective and efficient! Thanks for such a wonderful & prompt customer service experience to Dan and all the fine folks at JibJab

I have enjoyed using Jibjab for three years. I am impressed with the new content that is regularly being added. The price works out to only about $2.00 a month and is more than worth it. I'm not sure what the other reviewers were expecting to get for free. When I did have an issue with auto renew, Jibjab got back to me promptly, resolved the issue, and even went above and beyond by suggesting that I confirm certain settings on my Paypal account. I highly recommend this company!

I love the site and the iphone app even more. Awesome for all kinds of applications, whether personal or business. I wish that you could search a little easier, send cards with more then 5 faces (I have a small office with 6 customer facing people, so we have to leave someone out), etc... But these are small complaints.

My first attempt and quite easy to follow instructions. Had trouble aligning mouths but it made it even more amusing, though described by the recipient as 'a thing of nightmare' whilst laughing in delight.
Looking forward to the next birthday of a family member away from home.

As far as I can tell there is no function for being notified if deliveries are picked up. Am I missing something here? If not, please think about implementing this functionality with your site. Especially now that I'm a paid member, I'd appreciate knowing if my cards are picked up so I don't have to ask the person if they got it. Thanks.

There are horizontal, thick, black lines over the mouths that appear when someone is singing or moving their lips, and it takes away from the whole thing. I don't remember seeing this on Jib Jab cards that I had received before. I contacted the company and they said to resubmit other photos, but when you sign up and pay, they clearly state that you can not switch out the images of the heads. Very disappointing.

It's certainly a fun site, and the technology has greatly improved over the years, but I was a little disappointed to learn that even with paid membership to the site, you're still charged to download the creations you design. Without paying the additional fee, the only way I've discovered to share a creation is to post or send a link back to JibJab, where they try and sell more memberships. Smart for business building, not so smart for business retention of current members... at least in my humble opinion.

JibJab so fun to use or even try, if you are concerned about trying and not liking it, don't be. The customer service is exceptional and they mean what they say about their full satisfaction guarantee.

Quick sign up process and easy video creation tool made this a quick festive treat for my Facebook wall. It was first time I had used anything like this, so JibJab have made it just right. Can't wait to use kit again!