JibJab

So, every parents biggest issue is unauthorized purchases and trying to explain this to a business or company and usually not getting positive results... Jibjab immediately took care of this issue for me without any hesitation! They are truly a great company to take care of this stressful situation with lightning fast response and resolution! Thank you again! Nice to see some companies still take care of customers, even unintentional/unapproved ones

I have been with JibJab for 3 years and found it a great way to make funny and entertaining material. I no longer require the service and I forgot to cancel my automatic renewal but once I contacted support and asked for a refund, I am pleased support actioned my request within hours and I will receive a full refund in the next few days. I would highly recommend Jib Jib if you want to make eye catching material. Thank you Jib Jab it has been a pleasurable experience.

When we bought a new computer, all cookies were of course lost and I could not get into my JibJab account. I contacted them by email and had a response within two business days, as promised. I was back in business pronto. Thank you, Alessandra and all at JibJab! (One thing I wish you would bring back is the quick "jibjab" that was spoken at the beginning of all cards that I made. It hasn't been around for awhile. I thought it was cute.)

The website first accepted my payment before telling me I could not use the site in my country of residence. Would have been nice to know that beforehand, as it caused me wasted time going through PayPal again to cancel payment.

Just unbelievable how much joy and laughter this JibJab brought me this Dec. I am 81 years old and didn't know about this site until I got one of my son. I was determined to learn how to send to friends and family. Only took a couple of tries to figure it out. I love it and laugh every time I watch it. I will definitely be sending them on special occasions or whenever. Thanks so much for the laughter and fun.

I made 40 different Jib Jab videos with 60 people in up to 3 videos each. Downloaded them and stitched them together for a 40 minute video played at the office Christmas Luncheon. Everyone (even the big bosses) loved them! Many folks said it was the best Christmas party the firm had ever had. Fabulous!

Made a video paid the 12 dollars to view it and was able to share it and all that, from that point on after any video I made I'd have to register and pay again. After going back and forth with jibjab in an email 3 times repeating the steps they offered to fix it, same thing every time, It would show my account but still try to charge me. I requested a refund about a month ago and still no response.

Hi, I was pleased with an earlier anniversary talking heads JIBJAB that I sent. However, I was disappointed in the selection of get well cards. Most are for colds and flu. None suitable for operation recovery, injury or painful immobility bouts such as sciatica.

I had lots of fun with family and friends creating crazy videos with all our faces. You can download and share the videos. If you sign up there is an automatic subscription, but dont worry if you only want it for the initial period. The customer service was great when mine automatically renewed and I decided I needed to save my pennies. I contacted them asking to cancel and refund my payment which they did immediately. I had paid via paypal and it was easy to follow up and contact them, so dont be put off. Thank you jibjab for the great service! I would happily sign up again in future.

I finally paid attention to various small charges on a particular credit card, only to discover I was being billed for an item I had not recognized was on-going. I phoned the number, spoke with a man who quickly resolved my issue by granting a refund.
My only complaint to him while on the phone was to ask him to repeat several times, as his "rapid-speak" got the best of these 74 year old ears!

It was so much fun designing my custom cards with singing and dancing! Satisfyingly, LOL Joy! Friends and Family thoroughly enjoyed the 3 cards made thus far (in one night). Can't wait to create some more - just waiting for the next occasion. You can't beat the $18 annual price for the joy and memories you will receive for a long time to cherish.

I'll admit, I initially thought $18 was a bit steep for a video card. But realizing it was a year membership I paid it saying I'd make the most of it. Now I use JibJab regularly to create more cards for family & friends that are absolutely hilarious. It makes me laugh so much - it's the best $18 I've spent in a while!

I think the product concept is outstanding but a bit pricey and the trial period feels a bit like a bait and switch. Admittedly, if you follow the rules, they do refund your money.

I think it should be no more than $10 / year for basic services and $1-2 per instance on some of the advanced capabilities like downloads. I would use it a lot more instead of only using it once every few years.

What a great experience of hopeful support, listening, trust and prompt action!
I only tried to contact jib jab support to ask for an assistance to a billing error. Not expecting that prompt reply and succeeding messages.
And I'm most grateful, when I received the message subject:"Resolved..." and even refunded!
Indeed, Thank you so much!
Truly, when I tried to use Jibjab and showed it to my family, we enjoyed it! But can only afford the "free" samples. ALL THE BEST AND SUCCESS!

As it turns out jib jab (what the hell is jibjab anyway?) has been removing funds from my paypal account for 4 years now. I had left a balance in paypal for emergencies when that was exhausted they began removing from my bank account which caused me to become over drawn. So now i am out the $60 and $28 for over draft. $88 bucks! I had never received a notice or a confirmation indicating I had paid for a yearly subscription to this jibjab. I would not have been aware of it at all had they not over drawn my account. How many others have they done this to? They do admit fault but lack accountability saying it was paypal responsibility to notify me. They insist because its been longer than three months and because its paypal they are powerless to issue a refund. Very unprofessional and seriously lacking of integrity. I am still unaware of how my account became connected to jib jab but they had no problem taking my money.

I first used Jib Jab a few years ago and found it very amusing and was happy to see that you're still around. I've had fun this year making funny videos for a few friends and family. Have had a very positive response from those who's photos I Hi-Jacked to make the videos. Mostly hilarious results and comments. Not one person was offended.

I created two e-videos for Father's Day, with a 50% success rate. One worked fine for my Dad, one (for my father-in-law) was not ever delivered correctly. He had "site not found" errors although it worked fine on my computer. I tried 3 times, with the same result.
Could not find anything online to help figure out if he needed to change some settings (?) in order to view.

I have subscribed to JibJab for several years. It's a unique site that allows you to use your own creativity to send greetings to your friends and family...

It is now time for me to discontinue this service... I was amazed at how simple the support team made this for me! I can't thank you enough. I thought it would be difficult to figure out and complete, but it was awesomely easy! Ended my day very well!

The site itself is pretty awesome. Easy to use. But I was very surprised they want extra money (after paying $18 for an annual fee) just to download the video. Really? $2.99 just to download. Email is included with the subscription. Better off using a screen capture method.

Initially, we had a blast, but the effect wears off. I think the membership scheme is way overpriced because they have a monopoly on the market. I imagine if someone came around and sold the videos individually at a lower price than membership people would flock to that.

When I entered my card info, it said $1.50/month. I thought that's what I'd pay and if I could cancel, I would. Instead, I got charged $18! And it's not even that good. The options available are kind of lame. I'd prefer to just get my money back.

This was the most thorough and professional customer service I have experienced. They went
Beyond the call of duty in researching the problem.
I am truly grateful to Taylor the CS agent who handled my issue, You have a excellent representative for you company.
Thank you so much

Ive enjoyed the fun making of cards. Although, my fb friends, many, were unable to see the card when posted. Therefore, a refund was requested. Within a matter of days, the account team made contact, confirmation number of refund assigned. Im awaiting, time frame on return of cash.