JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.
I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.
Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening
I made a Jib-Jab cartoon of my buddy that happened to totally be so related to who he is as a Father, and yet be soo funny. He said his whole family really loved it, especially with his actual face in the cartoon, not a drawing!
I've used and enjoyed JibJab. And hate saying good bye but my frustration trying to use it today was too frustrating to continue. Maybe in the future if it improves I'll be back but for now I'll just tell my friends happy birthday and other such
I really enjoy the JibJab e-cards. Everyone that I send an e-card tell me that I'm crazy and it made them laugh. They also want to know how I did it. Hilariously gut busting cards. The customer service is wonderful also. Quick response and problem solving.
Overseas so sending a birthday card to Granny/Mum was solved perfectly by cut'n'pasting her picture onto your roller skating happy birthday card - she got to see what she would have looked like as a blond with retro disco gear to boot! We all had a laugh!
I was looking at jibjab with my 3 year old and she pressed a button which signed me up and money came out via PayPal.
I emailed jibjab explain what had happened and within 24 hour a lovely man named Geoff had responded and issued me with a refund. Thank you for being understanding :)
Like the others says, DO NOT fall for this scam. Absolutely pissed. I wanted to only be charged for however long I wanted it, such as 6 months. It says that they will take $1.50 per MONTH. It took $18 out for the whole year. Don't freaking get it, how can they get away with this bull? Gonna try to dispute due to false advertising.
Tip for consumers:
DO NOT PURCHASE THE $1.50 OFFER. Stay away. It will take $18.
Once I figured out how to work the faces so the mouths opened okay, the videos looked better. Editing is not easy... I haven't found a way to go back, rather than starting over. But once you have it figured, the cards are fun yo watch
We were able to easily put together several videos for family around the Christmas theme. When they received them, we received some great replies from them. We are now a fan for sure and will use JibJab to help celebrate all major events in the future.
I only joined right after Thanksgiving but with birthdays and the holidays I've already sent out four e-cards. Every card I've sent have been "shared" so that more people can enjoy and have a good laugh. Well worth the money in my opinion when you can really get a lot of people sharing a card.
What the hell happened to you JibJab? You used to be about the humor and sharing fun... now you're all about the almighty dollar. Every damned video I click on is a "member exclusive" - where is the love for having been a "member" of your community since you started, sharing your content and helping build your brand... guess that doesn't count for crap anymore. :(
I made a father's day card and wanted to buy it on its own or pay for a month - at the till I signed up and then found out a year's subscription of $18 came out immediately, I mailed customer services and it was refunded in 2 days which was very fair.
I've seen lots of them. My kids love it!
I love the 80's and 90's pop stuff.
I wonder are you able to adjust the face dimensions and mouth movements to allow a pet to be used? As their faces, eg a dog or cat are very long compared to human ones...
Jib Jab has one of the most fun products on the web. The cards are a blast, and your friends and family will share them with others. If you subscribe to it, you get real value. If you need to make changes to your subscription, it is super easy. They earn every twinkle in the 5 stars I gave them!
I've used JibJab for a couple of years now; what a great resource. They have animated card templates for most occasions and it's easy to use. Everyone loves receiving them. You can also share them on Facebook so everyone can enjoy them and see how thoughtful you are :)
I had hope to download te videos, but I can't
I really would like my money refund. The program is fine but it will be great if you can download I don't understand why I paid for? Just to put faces and see them online? I m not agree
I needed something special to lift my brother's spirit and jibjab filled the bill, but this is an expensive service for one card. The editing is harder than it should be too. Of course, i can use it many more times during my year, but I probably won't. It would be nice if you could pay $6 for one card.
I would pay more per card if you had a per-card fee option. As it is, I'm kind of annoyed that I have to do a yearly subscription for $18; I only want a couple cards a year (birthdays). Also not clear if it's $1.50 per month or $18 flat fee. If former and I can cancel with only $1.50 charged per month I use it, great (though as stated, is pay more - up to $5/card - if that option existed). I suspect you get many who do it then cancel, so you get $0, rather than those like me who'd rather pay for a single card than a subscription.
I had JibJab for quite some time however decided to cancel due to my not using it to often.
When i emailed the company they took care of my cancellation immediately and refunded the amount for my last month with them.
To bad other companies don't follow suit.
Thank you immensely JibJab.
I will certainly use you again when ready!
You pay to set up an account and can not access your saved heads to us that have been saved to your account. I'm going to dispute the charge with my credit card because there is no help option and no one will respond. Cute idea very poor execution.
When I first joined JibJab years ago, I was happy with the fact that you could put personal info with every 'head' and you could apply very detailed outlines around the faces and ears and hair, giving the JibJab better quality and detail when completed. Here I am paying more each year for this service and my abilities have been reduced. It is still a good way to make my family and friends smile, but it would be better to have the original capabilities returned.
Loved the final result but found it frustrating that after putting together a production we were told we had to renew our membership to continue. That was understandable but when we did renew, all the work we did was lost and we had to start over.
Also did not realise that by renewing we automatically went on a renew annually program through our Paypal account. I would have preferred the options be more upfront so we could renew for one year instead of signing up indefinitely.
I was sent an email that promoted one set of videos. I was motivated, logged in, paid an annual subscription and then had to dig pretty deep to find the Hip Hop Dad video... gifs mixed with videos, etc. It was kind of a mess.
Then, going to post it didn't behave well. I had to get the link myself and post it. (I utilize social media as my day job, so I'm pretty savvy to it.)
But the product is a blast.
I particularly objected to the after sign up surprise charge to download/save the video and I am not endeared to the slightly sneaky, low ethics, of setting up an auto renewal subscription without an opt out option.
The templates, particularly for Christmas need refreshing as the choices are limited after using the service for a couple of years. I think JibJab's value for money has lost its appeal now.
I've Been using JibJab since the beginning of Time. I almost hear my friends and family giggling from afar when they open their email, however, I would like even more choices for dance, maybe even if we can only make the 5 people to one or two people instead.
So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!
Tip for consumers:
Check it out and surf through to see the new image options to choose from.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.