• JibJab

JibJab

Write a Review

Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
See all photos
How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

Rating

Timeframe

Other

Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user johnm1082
New York
1 review
0 helpful votes
  • Send Message
June 22nd, 2017
Verified purchase

I made a Jib-Jab cartoon of my buddy that happened to totally be so related to who he is as a Father, and yet be soo funny. He said his whole family really loved it, especially with his actual face in the cartoon, not a drawing!

Thumbnail of user birginsh
Tennessee
1 review
0 helpful votes
  • Send Message
June 15th, 2017
Verified purchase

I've used and enjoyed JibJab. And hate saying good bye but my frustration trying to use it today was too frustrating to continue. Maybe in the future if it improves I'll be back but for now I'll just tell my friends happy birthday and other such

Thumbnail of user angelam219
Florida
1 review
0 helpful votes
  • Send Message
August 24th, 2017
Verified purchase

I really enjoy the JibJab e-cards. Everyone that I send an e-card tell me that I'm crazy and it made them laugh. They also want to know how I did it. Hilariously gut busting cards. The customer service is wonderful also. Quick response and problem solving.

Thumbnail of user jamesc421
Australia
1 review
0 helpful votes
  • Send Message
May 5th, 2017
Verified purchase

Overseas so sending a birthday card to Granny/Mum was solved perfectly by cut'n'pasting her picture onto your roller skating happy birthday card - she got to see what she would have looked like as a blond with retro disco gear to boot! We all had a laugh!

Thumbnail of user lorynr
Australia
1 review
0 helpful votes
  • Send Message
December 16th, 2019

I was looking at jibjab with my 3 year old and she pressed a button which signed me up and money came out via PayPal.
I emailed jibjab explain what had happened and within 24 hour a lovely man named Geoff had responded and issued me with a refund. Thank you for being understanding :)

Thumbnail of user skorps
Illinois
1 review
29 helpful votes
  • Send Message
September 26th, 2014

Like the others says, DO NOT fall for this scam. Absolutely pissed. I wanted to only be charged for however long I wanted it, such as 6 months. It says that they will take $1.50 per MONTH. It took $18 out for the whole year. Don't freaking get it, how can they get away with this bull? Gonna try to dispute due to false advertising.

Tip for consumers:
DO NOT PURCHASE THE $1.50 OFFER. Stay away. It will take $18.

Service
Value
Thumbnail of user cindyr60
Canada
1 review
0 helpful votes
  • Send Message
December 12th, 2016
Verified purchase

Once I figured out how to work the faces so the mouths opened okay, the videos looked better. Editing is not easy... I haven't found a way to go back, rather than starting over. But once you have it figured, the cards are fun yo watch

Thumbnail of user johns1547
Texas
1 review
0 helpful votes
  • Send Message
December 18th, 2016
Verified purchase

We were able to easily put together several videos for family around the Christmas theme. When they received them, we received some great replies from them. We are now a fan for sure and will use JibJab to help celebrate all major events in the future.

Thumbnail of user scotth128
California
2 reviews
0 helpful votes
  • Send Message
December 13th, 2016
Verified purchase

I only joined right after Thanksgiving but with birthdays and the holidays I've already sent out four e-cards. Every card I've sent have been "shared" so that more people can enjoy and have a good laugh. Well worth the money in my opinion when you can really get a lot of people sharing a card.

Thumbnail of user drakes1
Kentucky
1 review
7 helpful votes
  • Send Message
December 22nd, 2015

What the hell happened to you JibJab? You used to be about the humor and sharing fun... now you're all about the almighty dollar. Every damned video I click on is a "member exclusive" - where is the love for having been a "member" of your community since you started, sharing your content and helping build your brand... guess that doesn't count for crap anymore. :(

Thumbnail of user andreww132
GB
1 review
0 helpful votes
  • Send Message
June 24th, 2016
Verified purchase

I made a father's day card and wanted to buy it on its own or pay for a month - at the till I signed up and then found out a year's subscription of $18 came out immediately, I mailed customer services and it was refunded in 2 days which was very fair.

Thumbnail of user michaelw310
Australia
1 review
0 helpful votes
  • Send Message
January 17th, 2017
Verified purchase

I've seen lots of them. My kids love it!
I love the 80's and 90's pop stuff.
I wonder are you able to adjust the face dimensions and mouth movements to allow a pet to be used? As their faces, eg a dog or cat are very long compared to human ones...

Thumbnail of user andreik12
West Virginia
1 review
0 helpful votes
  • Send Message
March 12th, 2017
Verified purchase

Jib Jab has one of the most fun products on the web. The cards are a blast, and your friends and family will share them with others. If you subscribe to it, you get real value. If you need to make changes to your subscription, it is super easy. They earn every twinkle in the 5 stars I gave them!

Thumbnail of user michaelb374
Tennessee
2 reviews
0 helpful votes
  • Send Message
February 22nd, 2017
Verified purchase

I've used JibJab for a couple of years now; what a great resource. They have animated card templates for most occasions and it's easy to use. Everyone loves receiving them. You can also share them on Facebook so everyone can enjoy them and see how thoughtful you are :)

Thumbnail of user albertoa27
Mexico
1 review
0 helpful votes
  • Send Message
May 14th, 2017
Verified purchase

I had hope to download te videos, but I can't
I really would like my money refund. The program is fine but it will be great if you can download I don't understand why I paid for? Just to put faces and see them online? I m not agree

Thumbnail of user colleeng24
Oklahoma
1 review
0 helpful votes
  • Send Message
July 30th, 2017
Verified purchase

I needed something special to lift my brother's spirit and jibjab filled the bill, but this is an expensive service for one card. The editing is harder than it should be too. Of course, i can use it many more times during my year, but I probably won't. It would be nice if you could pay $6 for one card.

Thumbnail of user kymm8
Missouri
1 review
1 helpful vote
  • Send Message
April 23rd, 2017
Verified purchase

I would pay more per card if you had a per-card fee option. As it is, I'm kind of annoyed that I have to do a yearly subscription for $18; I only want a couple cards a year (birthdays). Also not clear if it's $1.50 per month or $18 flat fee. If former and I can cancel with only $1.50 charged per month I use it, great (though as stated, is pay more - up to $5/card - if that option existed). I suspect you get many who do it then cancel, so you get $0, rather than those like me who'd rather pay for a single card than a subscription.

Thumbnail of user priscillap32
New Jersey
1 review
0 helpful votes
  • Send Message
August 1st, 2019

I had JibJab for quite some time however decided to cancel due to my not using it to often.
When i emailed the company they took care of my cancellation immediately and refunded the amount for my last month with them.
To bad other companies don't follow suit.
Thank you immensely JibJab.
I will certainly use you again when ready!

Thumbnail of user samb176
Florida
1 review
0 helpful votes
  • Send Message
December 20th, 2016
Verified purchase

You pay to set up an account and can not access your saved heads to us that have been saved to your account. I'm going to dispute the charge with my credit card because there is no help option and no one will respond. Cute idea very poor execution.

Thumbnail of user redh5
Florida
2 reviews
1 helpful vote
  • Send Message
May 22nd, 2016
Verified purchase

When I first joined JibJab years ago, I was happy with the fact that you could put personal info with every 'head' and you could apply very detailed outlines around the faces and ears and hair, giving the JibJab better quality and detail when completed. Here I am paying more each year for this service and my abilities have been reduced. It is still a good way to make my family and friends smile, but it would be better to have the original capabilities returned.

Thumbnail of user jimk90
Dominica
1 review
0 helpful votes
  • Send Message
March 28th, 2017
Verified purchase

Loved the final result but found it frustrating that after putting together a production we were told we had to renew our membership to continue. That was understandable but when we did renew, all the work we did was lost and we had to start over.
Also did not realise that by renewing we automatically went on a renew annually program through our Paypal account. I would have preferred the options be more upfront so we could renew for one year instead of signing up indefinitely.

Thumbnail of user juliem139
Texas
1 review
0 helpful votes
  • Send Message
June 25th, 2016
Verified purchase

I was sent an email that promoted one set of videos. I was motivated, logged in, paid an annual subscription and then had to dig pretty deep to find the Hip Hop Dad video... gifs mixed with videos, etc. It was kind of a mess.

Then, going to post it didn't behave well. I had to get the link myself and post it. (I utilize social media as my day job, so I'm pretty savvy to it.)

But the product is a blast.

Thumbnail of user desmondl6
Australia
1 review
0 helpful votes
  • Send Message
December 29th, 2016
Verified purchase

I particularly objected to the after sign up surprise charge to download/save the video and I am not endeared to the slightly sneaky, low ethics, of setting up an auto renewal subscription without an opt out option.

The templates, particularly for Christmas need refreshing as the choices are limited after using the service for a couple of years. I think JibJab's value for money has lost its appeal now.

Thumbnail of user suzannec47
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2017
Verified purchase

I've Been using JibJab since the beginning of Time. I almost hear my friends and family giggling from afar when they open their email, however, I would like even more choices for dance, maybe even if we can only make the 5 people to one or two people instead.

Thumbnail of user kelleyr124
Canada
1 review
0 helpful votes
  • Send Message
January 2nd, 2023

So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!

Tip for consumers:
Check it out and surf through to see the new image options to choose from.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

How do I know I can trust these reviews about JibJab?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JibJab?