• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user martiep
Canada
1 review
0 helpful votes
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August 17th, 2016

Jib Jab is great when you live far away from the ones you love but, what about the kids?
I want to send cards to my grandchildren and other little ones in my life and jib jab would be great as their parents could keep the cards on their phones, tablets, computers... for the kids to see anytime they want. Sadly, there are none to be had.
Come on Jib Jab, what do you say?...
E cards for everyone, not just the adults!

Thumbnail of user kelleyr124
Canada
1 review
0 helpful votes
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January 2nd, 2023

So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!

Tip for consumers:
Check it out and surf through to see the new image options to choose from.

Thumbnail of user thomasm178
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I made Jim jab videos of my family and some friends. It was so funny I made myself laugh so much. Everyone else thought it was great too except for my sister-in-law. She threatened me with serious physical harm if I sent the jib jab video of her and my wife to anyone. Maybe I will post it on Facebook or You-Tube?

Thumbnail of user richs46
New Jersey
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

Love the site. Some of the Vids... are just a little over-board for me. Their team is very creative with the millions of Vids, cards, etc. I, personally, enjoyed the old way to form a face. I have spoke with them about this. They were courteous in explaining why they no longer allow this tool. I thought the old face making tool was the "Tops" that put them over compared to other sites.

Thumbnail of user annaa77
California
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

I only wanted to join for one month at the price advertised at $1.50, but I see on my bill they charged me for a year. I think that is very dishonest of the JibJab company. Honestly i would like a refund and an apology but I doubt I will get that. Please DO NOT renew my subscription after this one expires.

Thumbnail of user elenat8
Arizona
1 review
0 helpful votes
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March 21st, 2016
Verified purchase

Actually I found JibJab website interesting and different, but I also came to the conclusion that I will not always use those funny video because I am 63 years old. I created it only once.
I would definitely use this website if I would be younger and have younger friends.
I decided to stop using this website and asked to cancel my auto-renewal subscription's option.
This was done by the JibJab Customer Service without questions asked.
Thank you for understanding and taking care of my concern!

Thumbnail of user suel60
Ohio
2 reviews
0 helpful votes
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October 5th, 2016
Verified purchase

Love the concept. For the most part, directions were easy to follow, although I could not figure out how to edit or delete my creations. I always had to start over if I did not like the results. I was disappointed that there was an additional charge for downloading, I will enjoy using this to send birthday and holiday greetings this year.

Thumbnail of user dianef37
Florida
1 review
0 helpful votes
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June 23rd, 2016
Verified purchase

Got this father's day card for my nephew--a real hunk and dancer! This choice was so him... I thought I was at a Mick Jagger Rolling Stones concert! So great. Also sent birthday card to his family now 5 members and it was great to see them all dancing and singing... Just loved the cards. Great job JibJab!... I became a member!

Thumbnail of user debraw647
Canada
1 review
0 helpful votes
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April 14th, 2020

I LOVE JIB JAB... but I have moved to the country. And my internet service is very weak here. I am unable to
Maintain a stable enough connection to load the videos. I am sad. BUT. Jib Jab was excellent and graceful in
Suspending my account... taking care of this for me in just a day. I WILL be back... as soon as we can get high speed internet here. Thank you for being awesome.

Thumbnail of user joew91
California
1 review
0 helpful votes
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August 4th, 2016
Verified purchase

Excellent in almost every way. Except I wish you would return the face-shaping option. Without it, I have to choose between having the chin truncated or leaving black background on the sides of the cheeks.

Also, for those of us with so many heads, it would be nice to be able to name them for easy searching.

Thumbnail of user teresac63
North Carolina
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

I have had the best time with jib jab I don't know why I didn't subscribe sooner. Making these little videos have really been a good outlet for me. Thanks for providing current songs as well as oldies you guys are GREAT!

Thumbnail of user dianem111
Illinois
1 review
0 helpful votes
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March 3rd, 2017
Verified purchase

I have been thinking about making JibJab cards for years, and I finally decided to set up an account to create a card for Valentine's Day. I sent it to my husband, and then to other relatives, and posted it on Facebook. My hubby and I can't stop laughing every time we watch it, and our family and friends loved it, too. I have already created 2 more cards, which I will be sending soon. Love it, so much fun!

Thumbnail of user christinel75
Florida
1 review
0 helpful votes
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April 29th, 2017
Verified purchase

I was a member 3 years ago, thought I would give it another try but I just don't feel like there has been very much added since then. And what do I need to do to order DVDs of the videos that I have personalized. The support feature is not very customer friendly.

Thumbnail of user chrisnahp
Texas
1 review
0 helpful votes
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June 17th, 2020

I have had much fun with this site in the past. I am retired now and living abroad with very little access to the Internet in the remote area where I live on my farm. I had cause to request a refund of my auto-renewal subscription recently and I was indeed very surprised at the speed and promptness in the reviewing and processing my request. Customer Service rocks and I have no hesitation in recommending their services to anyone looking for fun ways to express him or herself. Great job guys!

Thumbnail of user rachels119
Washington
1 review
0 helpful votes
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November 30th, 2016
Verified purchase

My little boy and I have had countless hours of fun making hilarious JibJab videos for FB and family! Always a good laugh, easy and reasonably priced. Excellent customer service, always prompt and helpful feedback. Very happy with our experience with JibJab!

Thumbnail of user sandyc65
Oregon
1 review
0 helpful votes
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March 22nd, 2017
Verified purchase

I sure like jibjab.it sure can lift you up if your a bit down. Makes you laugh! Especially like the holiday dances, and the way your faces put it all together. I send then just to make someone's day. Thanks jib jab.

Thumbnail of user wendells14
Canada
1 review
0 helpful votes
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February 26th, 2017
Verified purchase

I get a real pleasure in using JIbJab to sent out cute personal funny ditties to friends and family members far away. I also find it very easy to use and i cant say that about a lot of programs on here

Thumbnail of user christyk12
Arkansas
1 review
0 helpful votes
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February 24th, 2017
Verified purchase

I would of given 5 Stars but wish had more music videos with just 1-3 people also. But they are so much fun and awesome to make for every one I know, can't help but to laugh entire video, they are hilarious!

Thumbnail of user beverleyanneb
Canada
1 review
0 helpful votes
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February 9th, 2017
Verified purchase

Everyone loves getting a personalized JibJab video that includes themselves and friends. Easy to do and so appreciated. Lots of videos and cards to choose from so there's something for every personality. Good value for a site the whole family can use

Thumbnail of user graced41
New York
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

We love it so much and sent the Christmas card out to so many people and they all commented on how fantastic the card was. The only problem is the mouth does not line up, no matter what I do, any suggestions?

Thumbnail of user robertc304
California
1 review
0 helpful votes
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January 9th, 2017
Verified purchase

Jib Jab has always been fun to watch with their political cartoons in the past. Being able to create our own masterpieces of fun just brings the experience to a new level.

Could not be happier and the recipients love the results.

Thumbnail of user jamiem132
Ethiopia
1 review
0 helpful votes
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September 6th, 2017

I cancelled my subscription in 2014 and heard nothing until they charged me out of nowhere $18 in 2017. Now I have to waste time trying to reclaim this false charge. Wish I'd never given them my bank details back in 2014.

Thumbnail of user amym24
Alessandra S. – JibJab Rep

We are more than happy to help! Please send an email to help@jibjab.com.

Thumbnail of user nancym193
Illinois
1 review
0 helpful votes
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August 13th, 2017
Verified purchase

Was so excited to send my 89 year old mother a unique greeting for her birthday and it was a big let down. I will keep trying to figure out the problem. I just didn't realize there would/ could be a problem.

Thumbnail of user amym24
Alessandra S. – JibJab Rep

Oh no! Please send an email to help@jibjab.com so we can assist you.

Thumbnail of user jolantak
Indonesia
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

All great until it is time to add faces. Woo hoo! Get them from Facebook if you are lucky after numerous tries. Would be better if you could access photos from your own photo library and not from Facebook! Very time consuming!

Thumbnail of user kathym117
Kansas
1 review
0 helpful votes
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September 29th, 2016
Verified purchase

I think all the videos are cute. I'm never sure if I should post them on the recipient's page or mine. It seems that more people said happy birthday to my daughter on my page even though she was tagged in it.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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