• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user kayv11
Wisconsin
1 review
0 helpful votes
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June 30th, 2016
Verified purchase

I have been receiving these cards and thought Father's Day would be a cute surprise for my son's. I got one picture pasted in the card and sent it. I had pictures of my other sons, but could not get them into the cards. I tried editing and resizing, but nothing worked. Neither did your online help. Since it was a Sunday, there was no human to help, so I used another site to send these boys a greeting. All-in-all, a frustrating experience.

Thumbnail of user johnf305
New York
1 review
0 helpful votes
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February 16th, 2017
Verified purchase

You send them a note, you get a reply. Your problem is taken care of. It's just as simple as that. Extremely happy with the JibJab service department and there responsiveness. I couldn't be happier. Thanks a bunch!

Thumbnail of user robertl275
California
1 review
0 helpful votes
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May 24th, 2017
Verified purchase

Satisfied, expand selection and variety then I would really be using!
Thank you notes of all types, i. E. parties: dinner, cocktail, pool, BBQ, square dance, GIFTS: B-days, Christmas, Promotions, get well wishes, baby showers etc.

Thumbnail of user marcr37
GB
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

Bought the yearly subscription.

Found out after that you need to pay additionally for each upload.

On my phone I use a different email than my laptop (work and home), but the app on my phone does not allow me to choose which email I wish to have after its initial setup. Sent an email to help and response was... not helpful

Also the amount of child friendly christmas/songs are limited.

Have taken automatic renewal off.

Thumbnail of user maryt1
New York
37 reviews
180 helpful votes
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November 12th, 2009

It is that time of year again when you decide whether you want to send out real christmas cards or email cards. As we are all going bankrupt, I'm opting for email xmas cards. Last year jibjab was the hit of all of my friends. The snowball fight xmas card last year was hilarious. Sign up and it is worth the price of admission. Cheaper than real cards and quite a bit more entertaining.

Thumbnail of user felinak
Illinois
1 review
0 helpful votes
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September 20th, 2016
Verified purchase

I tried to preview several cards, but many of the videos only played so far, and then it seemed the thing had to take a lot of time loading more data to play the rest of the video. A couple videos made me wait so long that I went onto a different choice, but it upset me, because I thought I might like to use this card to send to my brother, but didn't want to risk that he would run into the same problem. Is anyone working on this problem?

Thumbnail of user teres1017
Canada
2 reviews
0 helpful votes
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March 30th, 2017
Verified purchase

I was considering buying one video but I definitely did not want to buy a membership let alone allow automatic renewal but as soon as I open my PayPal account your site made the charge without my authorization.
The positive side is that they are apparently returning the money and canceling the unsolicited membership. I will not believe it until I see the charge reversed and I will probably avoid any future dealings with the JibJab.
Is a nice idea but your aggressive policies to collect payment makes me very nervous

Thumbnail of user frankn36
Minnesota
1 review
0 helpful votes
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February 28th, 2017
Verified purchase

I truly miss your political and other "JibJab's"I truly miss your old JibJab that were fun to watch! Was hoping to see what your creativity would come up with during the new election year and after the election. I think it would be a dream come for your creative department. I know that everything boils down to money. I have found too many ways to use your format. I wish you could do both but I have no idea how hard it is to make original content. I think if you made the news more often it would draw more paying customers to your site.

Thumbnail of user nancyc161
California
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

I was drawn to JibJab by the Grease video, and it is very cute.
Then I decided to do the Hall& Oates video and was disappointed that half way through the video, it changed from real people to puppets. Just doesn't have the same effect... very disappointing.
Most of the other videos aren't appropriate for what I'm looking for, and I know I'd never use them.
So, in a nutshell, one good video does not warrant keeping JibJab in my book. Very cute idea, but much improvement is needed.

Thumbnail of user glennc45
Arizona
1 review
0 helpful votes
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October 19th, 2016
Verified purchase

I've had a hard life (very hard).
I saw the jibjab on Facebook made by someone. They looked so personable as the lady witch, and the Frankenstein man took his head off and said " now I hold my head up high". Thought it was on pricing, cute and made me soon childishly happy. Thank you jibjab. Sincerely Glenn Chilson

Thumbnail of user carolineg36
California
2 reviews
0 helpful votes
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April 2nd, 2017
Verified purchase

I have been a JibJab member for 3 years. And frankly, I am a bit dissatisfied with the limited number of new music video cards, as well as the lack of variety. Most of the additions, since I became a member with the exception of those created for holidays, have been race specific which limits the available options to choose from. I send JibJabs mainly for family and friend's birthdays so it would be nice to see a couple additions each month spanning both race and gender to allow a better selection of new cards. Come on JibJab staff get with the game and add newer material to the choices! Show real appreciation to your members, by offering an increased selections!

Service
Value
Quality
Thumbnail of user claudiam38
New Jersey
1 review
0 helpful votes
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September 15th, 2016
Verified purchase

Frustrating. Received constant error messages when I tried to download onto a iPHONE with 64 GB space. Screen froze. Membership video options and ecards are not more exciting than the free options. Contacted you the day I signed up for a refund and have not heard back from you either.

Thumbnail of user stevenw108
Virginia
1 review
0 helpful votes
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May 8th, 2017
Verified purchase

I love the site and all the ecards you offer! I am very satisfied with your product, the quick response from your support staff, and the option to disable the auto-renewal feature on my payment. My only suggestion is that it would be nice if there were more dances and music videos, especially for classic songs from past decades (1950's - 1980's). If you could create those, then that would be wonderful! Keep up the good work, you guys!

Thumbnail of user sagem4
New York
1 review
0 helpful votes
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May 18th, 2017
Verified purchase

I JibJab like it's my Job! This is hysterical.
I'm addicted. Everyone loves looking at them. If you take time to find the right picture- it can be funnier. I only wish throughout a video, you would be able to choose different photos. It adds an element of humor to have the same expression on each scene of video, but I thought I could pop a few various headshots of same person. That would be a great improvement.

Thumbnail of user dianaw69
Canada
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

I have used JibJab for a few years off and on and I love the quality of the videos. My only input would be that I wish there were more Christian holiday-type themes where a serious one is available for the folks. Sometimes I like the silly stuff and sometimes I'd like to feature friends in a video with a more serious side. For example: For Christmas - Pulling away scene of friends viewing the Nativity, that kind of thing. Or of the three crosses or open tomb at Easter where friends are viewing the scene. It would broaden the scope for folks like myself who enjoy the humour and silly side, but also want the serious side from time-to-time. Thank you for listening!

Thumbnail of user martah8
Texas
1 review
0 helpful votes
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January 1st, 2017
Verified purchase

It was a fun experience that made me happy. My family and friends enjoyed it as well. I will probably do some more on other holidays or events. It is also very affordable which is important to me since I am retired and living on a set income. I hope you get a larger variety of animal ones so that I can put our furbabies in it. Thank You for the wonderful experience!

Thumbnail of user staciel9
Oregon
1 review
0 helpful votes
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September 21st, 2018

I have had a lot of fun using this program... just a few difficulties with aligning mouths on the faces and I wish the bold dark black line in the place of the mouth on the finished video was smaller or non-existent. And a little sad about the price increase :( I will however sign up again when I can.

Thumbnail of user larsb18
Sweden
2 reviews
11 helpful votes
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March 25th, 2017
Verified purchase

JibJab promises too much in their advertisement as unique services. When my girlfriend did not receive her animated birthday card at all from the correctly scheduled date ro her e-mail address, I had to manually "send" her the greeting-card(s) from her laptop online and insert from my USB the pictures that made the result striking and funny. Later from my computer, and because of this bad experience, I asked for refund (this was only routine for JibJab; trial period ended).

Thumbnail of user jessical145
California
1 review
0 helpful votes
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August 1st, 2016
Verified purchase

I needed a quick way to sign a gift from 13 friends across 5 counties so I made a few jib jab videos showing the whole crew. The ladies in Barcelona were ecstatic! Thanks for bringjng some laughs to all of us,

Thumbnail of user johnp230
Florida
3 reviews
2 helpful votes
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September 23rd, 2016
Verified purchase

The only down side is the need to find appropriate 'head shots' to load. Also the number of 'really good' videos is limited. So, your limited in 're-sending' someone that you have already sent that video. But, besides that it is a great program and well worth the cost.

Thumbnail of user claytong9
Canada
1 review
0 helpful votes
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December 17th, 2016
Verified purchase

Paid to make videos and then was charged more to be able to download them. Download link NEVER worked and the site constantly had issues with logging in. Will use other sites before this in the future. Very disappointed :(

Thumbnail of user barbarab173
Michigan
1 review
0 helpful votes
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July 27th, 2016
Verified purchase

I was overcharged $1.99 and $18. According to your site it, the charges were supposed to be $1.99 for the download, and $1.50 for the account sign up. I was dupped! That is false advertising. Needless to say I will be telling everyone about this issue. Please have someone from your Customer Service department should call me at the number/email on file. If I do not receive a correction for these charges, I will contact the State of Michigan Attorney General's office. It may only be a difference of $16.50, but right is right.

Thumbnail of user marshaw18
Maine
1 review
0 helpful votes
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March 22nd, 2017
Verified purchase

I love JibJab. It's creative, always attention getting, and just plain fun. The set up of the cards is in easy to follow steps, there's plenty of opportunity to change your mind and re-do your choices. What's not to like?

Thumbnail of user brendan209
West Virginia
1 review
0 helpful votes
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February 23rd, 2017
Verified purchase

After paying for membership, tried to prepare Valentine's "cards" for grandchildren. Could not get past first step after adding photos; each time after attempting to go to next step, the site would send me back to original web page. After 4-5 attempts, and much time, I requested a refund.

Thumbnail of user cathym91
Hawaii
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

I have enjoyed being referred to this great and fun site, a few years ago. My sister Melinda Nielsen, sent me a greeting... that was the beginning of my enjoyment in creating and sending Jib Jab eCards to my loved ones! Mahalo

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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