• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user lorettac14
California
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Only one complaint: on my first attempt I didn't get the mouth quite right. If there is a way to go back and edit it, that wasn't apparent to me. So I started from scratch several times until I got it right.

Thumbnail of user milanm22
Serbia
1 review
0 helpful votes
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February 24th, 2017
Verified purchase

I have definitely made my wife laugh watching me in the roll of John Travolta in Grease or jumping around the kitchen as a peanut butter sandwich. She told me it her made her day and i was really pleased.

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Value
Shipping
Returns
Quality
Thumbnail of user georgem189
New York
1 review
0 helpful votes
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January 29th, 2017
Verified purchase

JibJab is good but would be so much better if they bring back that feature where you are allowed to shape the face you are bringing in. Just dropping a face in a circle doesn't always look like that person.

Service
Value
Thumbnail of user lisas367
Canada
1 review
0 helpful votes
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January 11th, 2017
Verified purchase

Great app. Fun to use, a lot of laughs! Never had any issues using it, easy to use and always worked. When I needed to get a hold of JibJab staff, they were very helpful and quick with their responses.

Thumbnail of user gloriar33
Massachusetts
1 review
0 helpful votes
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March 2nd, 2017
Verified purchase

Discovered what I perceived to be an error. Emailed JibJab and much to my astonishment, received a swift and professional reply. Also, the error was taken care of at the same time. A rare occurrence in this age of electronics.

Thumbnail of user karenw193
California
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Very upset at the $18 charged that I didn't approved! I asked one time charge for $1.50 and your billing department or whatever charged my account for the whole year without my approval! Very wrong and I will be contacting the Yelp site if this doesn't get resolved soon!

Thumbnail of user smbb
California
1 review
0 helpful votes
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April 26th, 2017
Verified purchase

In this day and age, I was quite surprised to find there are no same-sex options to send a card to a loved one. Only one spoofing a gay man in a very stereotypical way. I paid for a year, so I'm stuck with it. But I probably won't renew unless you move into the new millennia and recognize all forms of love and affection.

Thumbnail of user margoc5
Nebraska
2 reviews
1 helpful vote
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April 24th, 2017
Verified purchase

I always enjoy making and viewing a JibJab greeting for family and friends and they get a huge kick out of it too! Seeing faces of those you know well cavorting around to sometimes silly or even inappropriate music and lyrics never fails to be hillarious!

Thumbnail of user edb80
Washington
1 review
0 helpful votes
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July 6th, 2017
Verified purchase

I've had a subscription to Jib Jab for quite awhile and have always had good experiences from them. Even though Jib Jab has been around for awhile, many of my recipients are always surprised and happy to receive a unique card. Sure beats buying dumb cards at the store!

Thumbnail of user jacobb76
Florida
1 review
0 helpful votes
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July 11th, 2017
Verified purchase

I was really considering resubscribing to JibJab, after 4-5 years from my last subscription expiration, in hopes that the selection had changed significantly since then. I didn't see too many updates on the website, so I thought that resubscribing would open the doors of new video possibilities on my computer screen. Not so much... Sure, there are a few new updates. But after 5 years that's all there is? Come on guys! I hope there's a lot of updates this year, because I would really like to stay subscribed indefinitely.

Thumbnail of user pattis41
Florida
1 review
0 helpful votes
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October 26th, 2017
Verified purchase

I'm very pleased with the service I received from JibJab. After using it for a couple of years I decided to stop for a while, and they immediately refunded my money in a very pleasant way. I highly recommend them.

Thumbnail of user gloriag55
Australia
1 review
0 helpful votes
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October 28th, 2017
Verified purchase

I needed to cancel my membership for money reasons but my auto subscription payment had just gone through. I contacted JibJab and a refund was in my account the next day. I was impressed with the competent handling of the matter and the very nice accompanying email from Heather.

Thumbnail of user lindaz39
North Carolina
2 reviews
1 helpful vote
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January 2nd, 2018
Verified purchase

This month we noticed a charge on my Amex card from JibJab! We never bought anything from them and had to alert my card fraud department! A few days later Jib Jab contacted us and stated that they removed the charge! Beware of these companies advertising on the internet!

Thumbnail of user dah43
North Carolina
1 review
0 helpful votes
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December 16th, 2016
Verified purchase

Each year I put out an elaborate and comical Christmas newsletter for friends and family. In the past several years the newsletter goes out in PDF format attached to an email. This year's version included a clip art picture of candy hyperlinked to my JibJab video and everyone just loves it. For those who don't really need the full newsletter experience, just sending a link to the video with an email is working well and getting lots of happy responses. Thank you JibJab. I'll be back again soon.

Thumbnail of user gloriao7
Oregon
2 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

I wish there were more kids videos where you can put an entire family in a family friendly video. I was looking for something for a 12 yr old happy birthday and there wasn't much to choose from. Too Adult sexual content!

Thumbnail of user denisem92
Massachusetts
1 review
0 helpful votes
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December 2nd, 2016
Verified purchase

These people are great! FAST, accurate, courteous, creative and understanding. JIB JAB is a fun and easy program to use, while my kiddo's were home we enjoyed it and got a lot of good laughs from Jib Jab throughout the past 3 years. Kids have moved on and so must I.

Thumbnail of user richardb256
Canada
1 review
0 helpful votes
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August 28th, 2016
Verified purchase

I inadvertently signed up with I thought was promo code and contacted support to cancel the account and refund the fees. Thankfully they looked into it and the account had not been fully setup so there were no charges pending.

Thumbnail of user barbaram136
Florida
1 review
0 helpful votes
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August 27th, 2016
Verified purchase

Very difficult to find photos that you can use and even then the faces are so grossly large compared to the bodies that it is just distorted. If the person is supposed to speak the mouths move in an un-natural way. I tried two and really didnt care for the results. There may be other cartoons that look better, but not worth it to me.

Thumbnail of user vickyf8
Pennsylvania
1 review
0 helpful votes
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October 20th, 2016
Verified purchase

So worth it cheaper then buying cards at store and mailing can send many cards and can arrive same day no more belated cards have u priced singing cards n store not much variety wish knew about this site earlier

Thumbnail of user georgieannam
California
1 review
0 helpful votes
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October 10th, 2016
Verified purchase

I had a problem getting into the app. So I got in touch w someone who not only got me in but gave me 3 months free for my trouble. You went above and beyond expectations. Thank you, I'm totally digging JigJag.

Thumbnail of user ronk56
California
1 review
0 helpful votes
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October 1st, 2016
Verified purchase

The JibJab cards are fun. However, it's kind of annoying that once you have created a card and added a message, you can't edit it. At least I couldn't figure out how... if I wanted to change it I just had to start over from scratch

Thumbnail of user triciap10
GB
1 review
0 helpful votes
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July 9th, 2016
Verified purchase

Grandchildren couldn't stop laughing seeing us in the Farrell Williams Happy video!
Not 5 stars as I didn't like having to sign up for a year with auto renewal. I will have to remember if I want to cancel before the date.

Thumbnail of user caroleb32
GB
1 review
0 helpful votes
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July 26th, 2017
Verified purchase

The online website is very easy to use and they offer a range of templates for any situation. JibJab lets you review your video and schedule for a particular date so that you don't have to miss an important date.

Thumbnail of user xzavierb
California
1 review
0 helpful votes
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March 25th, 2017
Verified purchase

Made some really cool things and loved the variety of products. Only thing was I wished the online account was more integrated with the APP. I made a card online and then could't find it on the app. Although I love that you can send things directly through text message with the app. Only site i found that could send cards/messages this way and many of the people i talk to don't check their email regularly so this was so perfect and exactly what i needed. Great Job.

Service
Value
Quality
Thumbnail of user dennisj34
Washington
1 review
0 helpful votes
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May 24th, 2017
Verified purchase

I think the whole I concept is pretty cool, and a lot of fun to share with friends and family. The exception being the price per month, year and auto-resign after a year. I think it would be more beneficial to JibJab if they charged on a pay-per-use format. I keep getting emails to rate the experience, so here you
Go!

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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