• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user marye130
Washington
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

This is a fantastic website! They make it so easy to personalize the videos and they turn out great! We have had several really fun family nights just making and watching the videos. Everyone can get in on the fun. My almost 5 year old grandson thought it was the best thing ever. We were all laughing so hard at some of the videos that by the end of the evening, everyone felt great! It was beyond any expectations we had. Thank you, Jib Jab. We are going to have fun with this all year.

Service
Value
Quality
Thumbnail of user kayp25
GB
1 review
0 helpful votes
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August 1st, 2016
Verified purchase

Put this together for a friend who is an Irish dancing teacher and she loved it!
Played it on a big screen at work for her which brought it to life even more -was very appropriate.
Did take a while to arrange and adjust each photo but all in all worked well.

Thumbnail of user ginim
Egypt
1 review
0 helpful votes
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March 6th, 2017
Verified purchase

The ability to match up the faces is not as good as it used to be, though it's now much quicker. Turnouts especially are really off and it didn't have the same accuracy as when the website first launched. And of course it's very expensive. We're living in a world where most apps are free and this ones charging $18 dollars!

Thumbnail of user stephenb133
Canada
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Can't exactly remember how I stumbled across JibJab, but glad I did. We are in the flower industry and were working long hours leading up to Valentines. This was just what we all needed to take the edge off. We all had a good laugh and made it through a tough week.

Thumbnail of user donelles
Virginia
1 review
0 helpful votes
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May 3rd, 2017
Verified purchase

I'm still waiting for the recipient to view the email with her jib jab card, because of outdated flash. I also don't like the credit card commitment of constant membership, but I can see how some people might. I would prefer a "per card" charge. I've asked to rescind my membership. Sorry.

Thumbnail of user elisem8
Canada
2 reviews
1 helpful vote
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October 19th, 2017
Verified purchase

I bought a membership with JibJab. I made a couple of videos that turned out great. The next day the app was not working properly. I went thru all the troubleshooting suggestions and nothing seemed to work. I contacted customer support and they quickly resolved my issue by issuing a full refund..

Thumbnail of user barbarah576
GB
1 review
0 helpful votes
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October 1st, 2019

I have used JibJab for a few years now and have particularly enjoyed the dance videos! Honestly, it's such a lot of fun! I'm personally not so keen on the rapper style but there is something for everyone at JibJab. I recently cancelled my subscription as I've used ALL the videos/cards that I liked (but we are talking years here). The help I received to cancel was really courteous and positive too! Well done JibJab - I may be back before too long!

Thumbnail of user brendal18
New Mexico
1 review
27 helpful votes
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December 22nd, 2014

I am so disappointed :( I used to LOVE Jibjab. They did away with fine tuning, the mouth tool is AWFUL. It doesn't work at all. I'm so upset. What a WASTE of money. I will never use this site again. I am really disappointed that the quality has gone so downhill. :(

Tip for consumers:
You will be disappointed. Especially if you've Jibjab before and remember how awesome they used to be.

Quality
Thumbnail of user lindas346
New York
1 review
0 helpful votes
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December 14th, 2016
Verified purchase

I have been a member of JibJab for quite some time. There were no issues this year. We burn a CD each year for Christmas morning and the entire family gets to watch. It has become a tradition.
Thank you for such a wonderful website.

Thumbnail of user juliew117
Georgia
1 review
0 helpful votes
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February 23rd, 2017
Verified purchase

The site is fun to use, however, sometimes it would stall and it would take multiple times to load a photo. One time the site sent a completed video with another customer's head that was not one of my heads on file. I'm hoping that they will continue to add more videos that are appropriate for younger ages.

Thumbnail of user philipl30
Mississippi
1 review
0 helpful votes
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July 16th, 2016
Verified purchase

I feel cheated and swindled. I spent a ton of time collecting photos, making my video just right, only to find out I have to pay, not just a small fee but a rather large one for a 1 year subscription to a service I never plan on using again. I understand it costs money to run this site, but be upfront about costs, don't spring it on people at the last second and hold their video hostage. Not cool.

Thumbnail of user marke177
GB
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I quite like JibJab. I've been a member for over a year now. On the whole I like JibJab, but there are areas which could be improved. I list some of them below:

1). I had no idea that my membership had recently expired. No reminder or invitation to re-new my membership was sent to me.

2) Sending cards from my iPad is often not very user friendly. I have difficulty tagging people and the App often doesn't work properly.

3) Why not aim some of the cards at your British customers? I'm sure you'd get more customers here in the U. K. if some of your cards had a British focus, with U. K. accents. The English, Irish, Scottish & Welsh accents are very distinctive & would probably appeal to American customers too. Sometimes JibJab is a little bit too American and is inappropriate here in the U. K.

Thumbnail of user johnk1028
Oregon
1 review
0 helpful votes
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October 16th, 2018

The support and quick response from them if you have a question is very difficult to find in today's crazy world. They are very fast to respond to your questions. I've used JibJab for a number of years and I always get the same response from my targeted audience. They love it!
One word sums it up... Awesome!

Thumbnail of user sidneyc27
California
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

I'm a longtime JibJab fan; was first introduced years ago when I was working at an animation studio and the partners came in to pitch. I let my membership lapse just because... I don't actually recall why now.
But I'm back. And I love it!

Thumbnail of user beverleyp14
GB
1 review
0 helpful votes
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March 5th, 2020

There was a concern regarding an account with Jibjab which I didn't actually have.
I contacted them immediately. Their help desk staff were excellent in offering support, gathering information and investigating. Updated communication was very good and thankfully it was resolved with a positive outcome.

Thumbnail of user jennifern56
Colorado
1 review
0 helpful votes
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August 17th, 2016
Verified purchase

I love this site and think the E-cards are so much fun. The only complaint I have is recently I've noticed some random guys face on one of the characters in the beginning and then the correct face will appear a few seconds later. Makes me worry if our faces appear on someone else E-card.

Thumbnail of user susanp114
California
1 review
0 helpful votes
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June 25th, 2016
Verified purchase

Creating cards was a blast and very easy. The results were great and people loved receiving them. Love the fact that you can create them and send immediately or at a later date. Can't wait for an occasion to make more!

Thumbnail of user veronicab29
New York
1 review
0 helpful votes
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September 7th, 2016
Verified purchase

A lot of the same old "starring you" stuff from when jibjab started. Some additional "starring you" related to office and more patriotic generic should be added. Where is the creativity focus for office skits that can be used in presentations?

Thumbnail of user colinh46
GB
1 review
0 helpful votes
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December 14th, 2016
Verified purchase

I haven't fully explored the site yet but I am enjoying what I have found particularly where you can include yourself and others in the action. I would hope that more music videos could be added particularly for those over 30

Thumbnail of user kristinb47
Massachusetts
1 review
0 helpful votes
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March 22nd, 2017
Verified purchase

I have had lots of fun sharing these with my friends. Family. Very happy I found this site. I had a little trouble finding "kid friendly" jokes and individual (1 -2 person) videos at first. My advice - preview everything before sharing.

Thumbnail of user aimeew8
Texas
1 review
0 helpful votes
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March 23rd, 2017
Verified purchase

So much FUN! The entire family gets a giggle, chuckle and belly laugh at these videos! Easy and even enjoyable to put together and share. Thank You all for this site! It is worth every penny for the laughs it brings!

Thumbnail of user kayp35
Michigan
1 review
0 helpful votes
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March 22nd, 2017
Verified purchase

Folks were a bit too quiet on St Patty's Day so I sent 5 of the ladies a JibJab. I could hear laughing coming down the hall as they opened their email. They each played it several times. It was perfect!

Thumbnail of user jonathanf50
Alabama
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

My experience with Jib Jab was very fun for my wife to see on Valentine's day. However, I was charged $1.99 (which I thought was everything) and then $18.00 for I think a year's subscription. I am not sure it was necessary to pay the extra fee to have it delivered. So I'll be checking with JibJab in order to make sure this isn't one of those fees which automatically renews.

Thumbnail of user patriciam199
Delaware
1 review
0 helpful votes
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June 13th, 2017
Verified purchase

All I needed to do was pay for my membership, upgrade some photos and JibJab automatically grabs a few as well, which you can remove if you like. They should have a direct access button available at your fingertips to see your e-cards, though (unless I missed it). I had to search under my name to do that. The rest was easy to create and manipulate. JibJab, you need to add to the list of e-cards. Very innovative, clever and fun site!

Thumbnail of user kfrancesb
Texas
1 review
0 helpful votes
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March 4th, 2017
Verified purchase

Nor what I'm looking for. I don't want singing I want different dances when I find something I like it keeps going back to main page can't get the mouths lined up correctly and no explanation on how to do this

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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