JibJab

Staff is always great. Flights on time and mostly comfortable other than the concrete seat I had on the way back in isle #13. Main complaint is about the extra charges for bags and transportation to and from hotel... So NOT necessary - cost us an extra $170 :(

This is certainly a fun thing to do... the only suggestion I would have is after you have put your "heads" on, give an option to edit, like maybe change the smile lines or make it smaller or larger... instead of having to start all over to perfect.

Took awhile to get the head ratios just right, and the mouth was even harder, but with persistence, my videos turned out great! Everyone wanted to know how I did it, so I told them they had to join JibJab to find out. Who knows? Maybe they will.

I was charged without my knowledge or consent for a years subscription on my Visa card in American dollars. When I contacted them that I didn't want it they did credit me but not the whole amount. The exchange rate was less therefore I didn't get the whole amount refunded. This isn't my problem as I never authorized this purchase in the first place and when you don't give the whole amount back they are basically stealing from us. Totally unacceptable.

I had cancelled my subscription but was charged again.

What amazing service, it is unusual to get such superior service today. Danielle went way above & beyond to solve my problem & didn't give up until she uncovered the solution to my problem (which was of my own doing) Thank you so much. I will definitely use Jib Jab again.

Paid for membership to do a Fathers Day jib jab. When it went thru the your site said, "Oops site down". I tried several times to make the jib jab video card and every time it said to sign in, I would then it wanted me to pay again.

I feel like you just took my money. I emailed but all I got was you must have been on another account, say what? I would like my money back.

Susan Goodman

Even after I pay $18 up front? Your email did not get thru the sister's SPAM filter so I had to download the movies and figure out how to get the movies to my sister so she could watch them. She is not a computer person so there was a lot of going back and forth.

The movies themselves were well-received, but I don't see enough templates that I would use with my family.

Wondering if I should use this service or not.

Why not just charge per card? I was hoping to make a nice holiday card for my family this year and just learned that I have to pay an annual $18 subscription (no other options). JibJab - this is not great customer service. People are screaming that they don't want to commit to an annual subscription, and you're not listening. It's costing you more in the long run. I understand and fully accept the refund policy, it's typical. But I decided not to buy because I don't want to commit to a service annually for $18, especially when I'm only going to use it once or twice. Stop using marketing tactics to lure people like this, very disappointing to say the least.

After paying for what I assumed would be the ability to create custom video cards I found that everything created is basically an advertisment for Jib Jab. I could live with the mild ad at the beginning of the video but having this program add text to every post you make using the created video is incredibly annoying and definitely not something we should be paying for. 2 thumbs down.

Joined not realizing I was signing up for annual renewals. Had lots of fun with the application but then quit using it for a while. When I realized I was being billed, contacted JibJab and my money was refunded same day no questions asked other than was I satisfied with the experience and outcome. Does exactly what it says it does, easy and intuitive to use, well worth a try.

I love the end result, but getting there is a little challenging. There is no place to search what you are looking for. I can't find how to delete faces or videos. There is no way to go back and edit. I would like to preview before finishing. The menu should have a "Help" to click on. I'm still learning. Hopefully it will get better!

Hello team JibJab, i am happy that i renewed the membership, however i was hoping to find more personalisation room. The detail: if i have to personalise for a small group of 2,3 and maybe 4 faces. On older date cards there was the option of filling in the spot, 1, 2, 3 and 4 faces. Now seems to be 5 and no other option.
I am happy to contribute and hope that this might be taken care.
My thumbs are all up, still... thank you in advance.

I go on and want the app, it says $1.99. All the other apps that I've bought were that price 1 time. These guys charged my card $18.00 for a complete year. I guess it's my fault for not reading closer and reading their 25,000 word disclaimer. Not good business practice.

I signed up getting the monthly rate of $2.99. Imagine my surprise when I was switched to the yearly rate afterwards. I will not be keeping JibJab and will caution everyone else about the charging/switching practices used. I am VERY disappointed in JibJab! This is what I got from PayPal: "Just wanted to let you know your PayPal automatic payment to JibJab Media Inc. changed."

I send JibJab cards a few times a year and everyone enjoys them. Sometimes it's hard to find the right card but I like the suggestions for particular holidays or time of the year. It would be great if we had the option to omit or add a head, since some that might be suitable are either a head short or have one too many.

I've been having a blast creating JibJab cards for friends and family and get more enjoyment out the reactions than when I received my first JibJab! This is a fun thing to do to lighten things up, bring a smile and chuckle and just brighten someone's day. What a neat idea!

I've used free jib-jab in the past and love it. Upgraded to a paid membership, but there was a glitch and my cards didn't send. Emailed customer support and they followed up with me right away. Refunded my membership and even sent another email to see if I was satisfied. Impressive.

I decided to send a card/video to my niece and nephew... they absolutely loved it! The laughter I heard in the background, when talking to my sister, filled me with such joy. After the first card was sent, several more followed, each one was adorable. Thank you JibJab for filling our family with laughter and happy moments!

Jib Jab is fun, but it's pretty pricey and I was disappointed by the overall low number of video options. Several are just repeated (like they put Happy in the birthday section and the valentines section).

Only problem I've found is being able to fine tune the mouth. The dancing memes are so much fun and I know a friend has received a birthday card or thank you when I pick up the phone and all I hear is someone laughing.
We all need something to laugh about right now.

My children and I had a blast making holiday cards for family. I just wish there were even more NEWER child friendly videos to choose from. Several were older ones that they children had seen repeatedly.

I have contacted customer service a few times during the past few days via email. First I'm a bit concerned, there are no telephone number on the website. But what I found out is, they are very responsive. I received all responses within a day or less. Matters were handled professionally. I'm very satisfy.

As my kids leave the nest and create new lives, I now have family clips to keep us together. Dance clips are a delight and make me smile each time I watch. I could never get them to learn a dance routine together in real life.
Also loved sharing clips with my staff faces for special events.