• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user kellyg93
California
1 review
0 helpful votes
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February 23rd, 2017
Verified purchase

Loved the cute selections for Valentine's Day I could send and that they could be personalized. Personalizing them proved harder however than I expected. I took me several tries to get it done. Well worth it however. Wish the site, offered help and would tell you if you can permanently save your cards. Site is really sparse.

Thumbnail of user jimc194
Texas
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

You charge $20 to have an account and then you want $2 each to download the videos. That's highway robbery especially since you put your own advertising all over them. I won't being renewing or downloading anymore videos.

Thumbnail of user susiep9
GB
1 review
0 helpful votes
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January 12th, 2017
Verified purchase

Great site... Although a lot of the selections are really old and boring now and could be updated... also some suitable up to date ones for children.
Renewed my account for another and found it easy to do.

Thumbnail of user lorenl22
Canada
1 review
0 helpful votes
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May 21st, 2017
Verified purchase

Got jib jab to make some custom cards for friends and family's birthdays last year. It was a lot of fun and we had some good laughs. Was charged another years subscription by the auto renewal feature but was not interested in another subscription this year and requested a refund. The customer service was extremely quick, pleasant, and uncomplicated. Why can't every company operate like that? I will definitely be a customer again in the future!

Thumbnail of user melaniea12
Florida
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

I always use Jib Jab to send holiday cards. I add the people I'm sending it to's faces along with ours dancing and singing and it's always a big hit. There's nothing like being remembered and laughing too.

Thumbnail of user nancyh156
California
2 reviews
0 helpful votes
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April 20th, 2017
Verified purchase

Sending Easter greetings to my family has never been so much fun. But the responses I received were the BEST. Who knew old mom had such a funny bone. I even included our family dog which made it even more hysterical. I had a blast. Thanks for helping me bring some joy to my children and grandchildren.

Thumbnail of user joanneg137
Georgia
2 reviews
0 helpful votes
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July 9th, 2019

I have used JibJab since it's inception and all my friends and family love to receive their online cards (especially the ones with music). I love how they are continually updating cards and popular music selections to stay fresh. Customer service has been swift to reply when I had a (personal) problem to fix, and very kind personnel. Everyone should try this site.

Thumbnail of user sonias62
New York
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

Had a problem with JibJab. When submitted I received an email within a few hours and a few hours later all was rectified! Awesome service! Unusual in these times! So impressed. Thanks, Jib Jab! Still love your product.

Thumbnail of user crisj4
GB
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

Used jibjab successfully for a couple of years then forgot I had it. When the next payment went out I cancelled it and the support team gave me an instant refund with no quibbles. Thanks Jibjab, Good service.

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Value
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Returns
Quality
Thumbnail of user bianf
Louisiana
2 reviews
1 helpful vote
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December 12th, 2016
Verified purchase

Asked for refund after learning 18 is not all Jibjab wants a year to charge for everything it offers everytime you use it is absurd. Disappointed but the comments did warn me no one was happy with it.

Thumbnail of user krisj18
New York
1 review
0 helpful votes
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August 21st, 2016
Verified purchase

I recently emailed Jibjab about a billing question and I heard from their support team within 2 hours and they were friendly and immediately fixed my request. I highly recommend them for all of your greeting card needs!

Thumbnail of user michellem207
Montana
1 review
0 helpful votes
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October 15th, 2016
Verified purchase

I was mistakenly charged $18 for a Jib Jab experience that never happened. Within 30 seconds of emailing Jib Jab, I received a message letting me know the charge had been reversed. Very impressive and much appreciated! WOW!

Thumbnail of user mayb41
Michigan
1 review
0 helpful votes
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July 19th, 2017
Verified purchase

Love the originality and humor of the Jibjab company overall. When there was an issue with my account they fixed it right away and made it easy for me. I really appreciate that from a company these days.

Thumbnail of user barbarab219
California
1 review
0 helpful votes
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March 3rd, 2017
Verified purchase

I tried 4 times to reset my passed. And was rejected each time. Finally just gave up. I don't kno why it was rejected... should have explained? I finally got a card made... they are wonderful cards. I kept starting over because I didn't see an edit option. Once I get my password figured out, I'll explore making cards again.

Thumbnail of user cranstonc
Wisconsin
2 reviews
0 helpful votes
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April 30th, 2017
Verified purchase

I laughed. My wife and sisters laughed. My friend on the reviving end loved it. It will circulate. I imagine you will pick up at least 10 new subscribers once it gets passed on to their friends. On & on. Most of these people live in Kansas, Missouri, NC, Tennessee.
Can I buy stock? Need additional seed monies?
Cranston Cranium

Thumbnail of user iraa10
New Jersey
1 review
0 helpful votes
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January 22nd, 2017
Verified purchase

Although the site is not complicated it's also not super self explanatory. I had to make several mistakes before figuring it out. They should fill in a few missing pieces of the puzzle to make it more user friendly. At first I didn't see that you can send it on a particular date, stumbled upon that later. Some times it offers the ability to write a message, other places not. Etc.

Thumbnail of user erikaf15
North Carolina
1 review
0 helpful votes
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July 21st, 2017
Verified purchase

Fairly simple to use. Would be much easier if Jib Jab could access your albums on FB and not just a few Picts from each. When creating the faces, to fill the space, you have to blow up the picture of the face so much that sometimes it looks grainy. But overall, it a fun tool to use for e-cards.

Thumbnail of user donnac145
Massachusetts
1 review
0 helpful votes
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December 29th, 2016
Verified purchase

A family friend has sent out a JibJab card for two or three years - it was a riot! This year I felt guilty about not sending out traditional cards with our now young adult children pictures... this was a great alternative!

A number of acquaintances will be trying to do the same in the future! Happy to spread the word!

Thumbnail of user philu
GB
1 review
0 helpful votes
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December 18th, 2016
Verified purchase

Felt cheated by JibJab. It is not clear that rather than purchasing one card, I was signing up to an annual $16 subscription which annually renewed too!
I will warn anyone I send a card to and the students i teach of this 'business model', felt like a mugging. I've learnt from my mistake and it left a nasty taste.

Thumbnail of user bethb56
New Hampshire
1 review
1 helpful vote
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December 16th, 2016
Verified purchase

Rather disappointing. After review of a project you can not edit!
Showed sign up $1.50 a month, next I find I have been billed for a full year then want to download the brief video and another fee $1.99. Should have all been clearly disclosed as part of registration. So I look for a way to cancel, help doesn't work...

Thumbnail of user ninat17
Wisconsin
2 reviews
0 helpful votes
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October 15th, 2016
Verified purchase

Refunded my account the total amount that was taken out for year renewal that I had forgot I even had. It was set to auto renew. I sent an email and had a response the next day and two days later the money was returned. Anyone wanting this company's services know that they are very helpful and honest and will make sure things are done correctly. Thank you jib jab :)

Thumbnail of user timk319
Michigan
1 review
2 helpful votes
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February 21st, 2020

I saw the renewal charge on my card and thought " oh no, I'm stuck for another year!" But when I logged on their site I easily found where I could request cancellation with a full refund! I soon received a sweet email that confirmed my request. Thank you for making dealing with your company so easy and friendly. It encourages me to do business with you again in the future.

Thumbnail of user erikas37
Canada
1 review
0 helpful votes
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February 23rd, 2017
Verified purchase

Signed up/paid to access Valentine's videos but despite trying four different times with four different sets of photos (in the same video) the mouth of one photo would always appear as just a big black hole. Disappointing to have gone through so many steps to end up with nothing usable.

Thumbnail of user gretchend5
Illinois
1 review
0 helpful votes
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April 12th, 2017
Verified purchase

It was fun selecting and putting the card together. I had trouble when i made mistakes already entered. I seemed like there was no way to go back and edit, accept by starting over. I took off 1 star, for what might be that I could not figure it out.

Thumbnail of user janetl191
North Carolina
3 reviews
0 helpful votes
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September 26th, 2018

Jib Jab is one of those rare companies which actually does what it says it will do to make sure that customers are happy and satisfied. Case in point, I opened an account and then closed it an hour later when I could not produce a card with more than 6 heads. The outstanding aspects of the process are that it was totally hassle free, took only a few minutes to do, and it was a pleasant experience.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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