• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user dougb72
Canada
1 review
0 helpful votes
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February 16th, 2017
Verified purchase

Recently in error I ordered a duplicate subscription not realizing that my wife already had one. I contacted the JibJab help line and immediately they credited my credit card. We will continue to have fun with ongoing JibJab ecards.

Thumbnail of user beverlyl45
Canada
1 review
0 helpful votes
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April 16th, 2017
Verified purchase

I recently sent Easter messages. I think its time for some new music videos for Easter. Also I would like to mention that some of the cards/messages in general are pretty lame. In other words, I would never ever use them--too silly. I just keep searching, and usually manage to find something that is more appropriate.

Thumbnail of user louiek12
Wyoming
1 review
0 helpful votes
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November 24th, 2017
Verified purchase

Customer service is Very Important to me! So, when I got a quick personal reply that addressed my suggested issue I "really" appreciated it!
It couldn't have been more personable. I hate cookie cutter computer generated replies!
Thanks JibJab,
Louie (a long time subscribing member)

Thumbnail of user johno129
Illinois
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

While many might see this as "lame" or "square" it's actually rather fun. This unique little website takes all of the hard work out of making wonderfully enjoyable videos & pix that feature the faces of your family & friends in themed situations (& there's lots to choose from). It's inexpensive (a big plus) & requires no computer skills other than finding a suitable picture you want from your collection(s) & uploading it into their editor, which is also dirt simple to use. In fact, the most difficult aspect of making a video is probably selecting which face to go on which particular character's body. I highly recommend this. Trust me, after you've made your first video, you will want to make more.

Value
Quality
Thumbnail of user julief64
Florida
1 review
0 helpful votes
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October 12th, 2016
Verified purchase

I have had more fun with JibJab. My nieces and nephews loved seeing their faces on the video cards. The assortment for Christmas videos allowed me to send one each day before Christmas - they looked forward to getting them.

I also had fun sharing anniversary and birthday video cards to a more mature audience. You ROCK!

Thumbnail of user elih21
Spain
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

After having received a JibJab I decided to make some myself. Family and friends have had a lot of fun viewing them. However, my sister could only see the one I exclusively made for her. It did not work on any computer or phone. We do not know what went wrong but I will find out of the problem, I recon.

Thumbnail of user petere34
California
4 reviews
43 helpful votes
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January 24th, 2016

I have sent many cards using this site and friends and family always love them. The fact that you can no longer adjust the shape of the head is kind of lame especially knowing that they use to offer that. Not sure why they removed it but the original heads that I have from when I could do that look much better.

The only other complaint I have is that many of the videos are really low brow male kind of humor (like farting…) I would like to see more videos that might appeal to women.

Overall I would say it has been very positive and fun. Not expensive either given the price of paper cards.

Thumbnail of user lindaf78
California
1 review
0 helpful votes
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June 24th, 2016
Verified purchase

Answered phone right away. Needed a refund and there was no problem or
Hidden agenda's. Devonne was a very good representative for Jib Jab. Thank you.
Usually would not take the time to do a review however customer support is not that
Great anymore with many companies. Great job

Thumbnail of user debbier63
New York
4 reviews
0 helpful votes
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August 11th, 2016
Verified purchase

Had such fun over the years jib jabbing my friends & family! They made some changes to make it more simple by having a template that you could no longer adjust around the face which worked better for many but I liked it much better the old way so I pretty much stopped using it. When I contacted customer service about canceling my auto renewal, they responded quickly & took care of closing my account with a great attitude! I would not hesitate using them in the future!

Thumbnail of user memerh
Indiana
1 review
0 helpful votes
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June 16th, 2016
Verified purchase

With a few glitches in overall set-up process, I think I did ok... my challenge has been (just discovered) thought I posted on frfiends facebook page and they said they didn't see it... don't know. Could still be user error...
Overall experience... good, knowing I gotta believe I will get better w/ practice!

Thumbnail of user judya39
New Zealand
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Crack up being able to manipulate others and get away with it
One way to get a response from those you forward too...

Would b good to have other (sexy) music on pole dance
More options like beach. Cake on the ocean etc. bikini girls, sailing, scuba diving etc?
Just thoughts.(was a designer my self once)love the immagination

Thumbnail of user debbies137
Texas
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Jibjab has been a life saver for honoring friend and family birthdays. The little ones especially enjoy seeing themselves in 'starring you' videos. But after a couple of years I am running out of fresh cards to choose from and, sadly, will probably have to let my subscription lapse after this year. Additionally, most cards are geared toward adults not kids.

The cost of subscription is easily offset by the price of actual greeting cards.

Thumbnail of user kathrynd19
Illinois
1 review
0 helpful votes
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January 22nd, 2017
Verified purchase

LOVE! Mailing cards is honestly adding up in our family as it grows. All bdays hit at the same time too - this is great bc even though it's an email, they are so personalized with pictures and songs that the older generation doesn't think i am "lazy" and I can set the date and be confident the card will be sent timely.

Thumbnail of user michelleb261
Washington
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

I love jib jab and use it to "star"my employees in funny little dance themes throughout the holidays on social media. Our customers love the video clips. But my subscrition for a year was cancelled for no reason.

Thumbnail of user idonad
New Jersey
2 reviews
0 helpful votes
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September 7th, 2020

Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people. Only given an average score as the email facility on share doesn't seem to be working effectively or may take longer to go through depending on the recipient provider. Will test it for the remaining year, enjoy!

Thumbnail of user aprilm56
California
1 review
0 helpful votes
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December 29th, 2016
Verified purchase

I think they could use some fresh blood in the creative department. Their stuff is getting repetitive and not as kickass funny as it used to be. Lot is it seems targeted at people who find fart jokes hysterical which is fine but to balance that with equal number of things that are really funny in the dance sequences would be nice. We need more choice because I keep having to use the same ones year after year because it seems the best video cards came out hen Jib Jab was new. Time to fire your script writer and choreographer. It's just not fresh anymore. Still love you and hope you stretch the envelope more.

Thumbnail of user lorig35
Canada
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

I love the concept and the cleverness of the program, but some frustrations using.
1. Many recipients unable to download without trying several times
2. Some recipients did not receive (my daughter; making me wonder how many others on the send list missed as well)
3. Not a current contact list that was brought up by the program (wondering how all those old contacts of many years ago were included?!) and missing some newer contacts
4. Would be nice to be able to confirm if opened/received at the other end
5. Option to save select contacts for future cards would be nice
6. Didn't appreciate that it was extra money to save the card. The base price should cover this.
With some tweeking and without gouging this is a terrific program. Hope you can oblige.

Thumbnail of user zoriah
Canada
1 review
0 helpful votes
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August 20th, 2016
Verified purchase

Tried multiple times to send on weekend and wouldn't go thru - then my 5 attempts came through 4 days later. Tracking system not reliable - had to ask people if they had received my invite.

Good variety of cards & up to date music.

Thumbnail of user caitlinh6
New York
1 review
0 helpful votes
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January 26th, 2017
Verified purchase

Couldn't be more impressed with speedy and courteous, no fuss response to my request for a refund after not remembering that my son had signed up for jibjab last year and so didn't know it would be an ongoing renewal and they just refunded the membership fee with no hassle whatsoever! Makes me want to support their company and I'm sure we will again.

Thumbnail of user sallyp37
Pennsylvania
1 review
0 helpful votes
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July 31st, 2017
Verified purchase

I was excited because this site had really funny cards available years ago. Joined to make a card for my sister's birthday. Nothing has really been added (nothing of substance anyway). So many fun songs available and all you had was "Happy" by Pharrell- I'm not very Happy.

Thumbnail of user valyndad
Arizona
1 review
1 helpful vote
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June 3rd, 2018
Verified purchase

I had an issue and almost immediately after my request I heard back from Jib Jab. They said they would work on it.
Wow, not 10 minutes later and it was resolved by them. All I had to do was log back on. Thank you!
I was quickly trying to make a video for my husbands birthday so I appreciated your quick resolution.

Thumbnail of user monikap5
Vermont
1 review
0 helpful votes
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October 8th, 2016
Verified purchase

I personally enjoyed the videos/movies of different dance, single and group ones. It was fun to create personalized dances adding family members pictures and use them for entertainment on a i. E. Birthday Party, etc. I used most of your your templates for fun entertainment. Everyone I showed the videos I created by adding faces, loved them too and thought they were hilarious.

Thumbnail of user jeaniec5
Louisiana
1 review
0 helpful votes
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December 15th, 2016
Verified purchase

For whatever reason, only on this site, my number nine, in my address changes to what looks like a g, but different. Very few have been able to receive it. I originally signed up for a 1.99 video, but my Pay Pal was charged 18.00, which I wouldn't mind so much, if it worked right. Can not understand why I'm having this problem and don't know how to fix it.

Thumbnail of user carolc98
Maine
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

Saw a friend of a friend's JibJab post on facebook and it was immediate love. I'm having a ball annoying everyone I know. Actually, I'm quite proud of my creative efforts. Sometimes when I forward the fininshed JibJab piece by email, the people I'm sending them to cannot open them. It's even happened on my own email site when I've forwarded them to myself. But, most do go through without any problem. Please keep on posting your craziness for those of us with too much time on our hands so that we can complete them. Love it!

Thumbnail of user carolr64
Canada
1 review
0 helpful votes
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March 29th, 2016
Verified purchase

5 Stars to Jib Jab, great at creating clever, entertaining cards that deliver tons of laughs. Things change and I do not need this service now, haven't utilized it for about a year, so when renewal fee showed on my credit card, I asked for a refund.
It was no-hastle and immediate. Customer service just as great as the product!

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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