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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Incredible customer service, and I've had a ton of fun making different cards for my family. Having a blast!
Had my account with job jab for a few years, I have no use for it lately and had to cancel my subscription, customer support was very helpful with this. Jib jab is a great app and I will be subscribing again sometime in the future, I'd recommend this app to family and friends.
Customer service was excellent. Very understanding, professional and I did not need to repeat myself.
I had an excellent response to my situation with JibJab. They were very positive and prompt. Great Customer Support.
Lo adquirí porque es muy divertido pero no sabía que los vídeos no se pueden descargar, por eso tras una prueba solicité la devolución, y resuelto todo bien.
I've used JibJab in the past, and pleasantly so. But when i found that someone opened a new account in my name, I contacted their Support Team, and my issue was resolved in less than 24 hours. Thanks!
Fun to make the cards and you can rely on their prompt customer service if you have questions or issues.
I loved making an Easter Video for our grandkids and one for our niece's birthday but then found not too many more videos I liked due to language and adult content. When I asked for a refund, it was prompt, polite and efficient so I give them 5 stars for customer service. I must say, I didn't realize it wasn't free from the start after I got charged but they made it easy to request a refund. I certainly got a great reaction from everyone who got the two videos I made so it was worth it,
I am very pleased with their prompt reply to my email, and the quick service in resolving an issue.
Thank you JibJab for your great customer service!
I love Jib Jab! Who doesn't enjoy seeing Jib Jab videos! I teach school and the students love seeing the staff in the different videos. Thanks!
Customer service is great! I emailed them with a concern and they responded right away and took care of it! We will be using Jib Jab more often. They care and they're funny!
Jibjab is lots of fun and very easy to use. I enjoyed making a video for my family and got everybody rolling on the floor laughing.
Hello,
I contacted JibJab about a problem I was having. They were responsive and helpful.
Thanks for your support!
Zach
My problem was handled in a very professional way. I will be receiving my refund in a couple days. Great customer service from Jib Jab.
JibJab is awesome. Their video cards are a lot of fun. And when I needed customer service, they were there to help.
Customer service is fast and makes things easy, truly taking care of the customer! The only bad thing is that it does make it difficult to make a free account even though it is supposed to be possible. But they did resolve my issue quickly and easily, which I was pleasantly surprised about!
JibJab resolved my issue very quickly and in a satisfactory manner. I was pleasantly surprised and very pleased.
Responded quickly to solve my situation
Appreciate y'all
Thanks
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This is a brilliant way of wishing friends and family happy birthday - especially at present when it's difficult to get out and buy birthday cards.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)