business logo of JibJab

JibJabReviews 12,913

4.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
This company does not typically respond to reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Samie B.
Unfollow Samie B.
Share Review
Report Review

Incredible customer service, and I've had a ton of fun making different cards for my family. Having a blast!

Date of experience: May 6, 2020
Texas
1 review
0 helpful votes
Follow Arthur L.
Unfollow Arthur L.
Share Review
Report Review

Had my account with job jab for a few years, I have no use for it lately and had to cancel my subscription, customer support was very helpful with this. Jib jab is a great app and I will be subscribing again sometime in the future, I'd recommend this app to family and friends.

Date of experience: May 4, 2020
Guam
1 review
0 helpful votes
Follow Arleen E.
Unfollow Arleen E.
Share Review
Report Review

Customer service was excellent. Very understanding, professional and I did not need to repeat myself.

Date of experience: May 4, 2020
Canada
2 reviews
0 helpful votes
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

I had an excellent response to my situation with JibJab. They were very positive and prompt. Great Customer Support.

Date of experience: May 4, 2020
Spain
1 review
0 helpful votes
Follow Beatriz T.
Unfollow Beatriz T.
Share Review
Report Review

Lo adquirí porque es muy divertido pero no sabía que los vídeos no se pueden descargar, por eso tras una prueba solicité la devolución, y resuelto todo bien.

Date of experience: May 3, 2020
Florida
1 review
0 helpful votes
Follow Chris P.
Unfollow Chris P.
Share Review
Report Review

I've used JibJab in the past, and pleasantly so. But when i found that someone opened a new account in my name, I contacted their Support Team, and my issue was resolved in less than 24 hours. Thanks!

Date of experience: April 28, 2020
Canada
1 review
0 helpful votes
Follow Belinda D.
Unfollow Belinda D.
Share Review
Report Review

Fun to make the cards and you can rely on their prompt customer service if you have questions or issues.

Date of experience: April 27, 2020
Florida
1 review
0 helpful votes
Follow Ann P.
Unfollow Ann P.
Share Review
Report Review

VIDEOS FUN TO MAKE
April 24, 2020

I loved making an Easter Video for our grandkids and one for our niece's birthday but then found not too many more videos I liked due to language and adult content. When I asked for a refund, it was prompt, polite and efficient so I give them 5 stars for customer service. I must say, I didn't realize it wasn't free from the start after I got charged but they made it easy to request a refund. I certainly got a great reaction from everyone who got the two videos I made so it was worth it,

Date of experience: April 24, 2020
Canada
1 review
0 helpful votes
Follow Maryanne S.
Unfollow Maryanne S.
Share Review
Report Review

I am very pleased with their prompt reply to my email, and the quick service in resolving an issue.
Thank you JibJab for your great customer service!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Share Review
Report Review

Jib Jab rocks!
April 23, 2020

I love Jib Jab! Who doesn't enjoy seeing Jib Jab videos! I teach school and the students love seeing the staff in the different videos. Thanks!

Date of experience: April 23, 2020
California
1 review
0 helpful votes
Follow Bethany L.
Unfollow Bethany L.
Share Review
Report Review

Customer service is great! I emailed them with a concern and they responded right away and took care of it! We will be using Jib Jab more often. They care and they're funny!

Date of experience: April 22, 2020
Washington
1 review
0 helpful votes
Follow Doug E.
Unfollow Doug E.
Share Review
Report Review

Lots of fun
April 22, 2020

Jibjab is lots of fun and very easy to use. I enjoyed making a video for my family and got everybody rolling on the floor laughing.

Date of experience: April 22, 2020
Colorado
1 review
0 helpful votes
Follow Zach T.
Unfollow Zach T.
Share Review
Report Review

Hello,

I contacted JibJab about a problem I was having. They were responsive and helpful.

Thanks for your support!

Zach

Date of experience: April 20, 2020
Diahn C.
Michigan
1 review
0 helpful votes
Follow Diahn C.
Unfollow Diahn C.
Share Review
Report Review

My problem was handled in a very professional way. I will be receiving my refund in a couple days. Great customer service from Jib Jab.

Date of experience: April 20, 2020
Pennsylvania
1 review
0 helpful votes
Follow Cheri T.
Unfollow Cheri T.
Share Review
Report Review

JibJab is awesome. Their video cards are a lot of fun. And when I needed customer service, they were there to help.

Date of experience: April 20, 2020
El Salvador
1 review
0 helpful votes
Follow SHARI S.
Unfollow SHARI S.
Share Review
Report Review

Customer service is fast and makes things easy, truly taking care of the customer! The only bad thing is that it does make it difficult to make a free account even though it is supposed to be possible. But they did resolve my issue quickly and easily, which I was pleasantly surprised about!

Date of experience: April 19, 2020
GB
2 reviews
0 helpful votes
Follow Norman R.
Unfollow Norman R.
Share Review
Report Review

FUN
April 19, 2020

Jib jab was fantastic used it with my family so funny would tell anyone to have ago best laugh in ages

Date of experience: April 19, 2020
Georgia
1 review
0 helpful votes
Follow Debra W.
Unfollow Debra W.
Share Review
Report Review

JibJab resolved my issue very quickly and in a satisfactory manner. I was pleasantly surprised and very pleased.

Date of experience: April 17, 2020
Texas
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Responded quickly to solve my situation
Appreciate y'all
Thanks
Don't like a
Having to have 100 characters to submit this positive review

Date of experience: April 17, 2020
GB
1 review
0 helpful votes
Follow Alison P.
Unfollow Alison P.
Share Review
Report Review

Fantastic!
April 16, 2020

This is a brilliant way of wishing friends and family happy birthday - especially at present when it's difficult to get out and buy birthday cards.

Date of experience: April 16, 2020

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA