• JibJab

JibJab

Write a Review

Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
See all photos
How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

Rating

Timeframe

Other

Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user traceys63
GB
1 review
0 helpful votes
  • Send Message
December 22nd, 2016

I created ONE video back in 2011 and have only just realised it has so far cost me $72! Hey, it was a good halloween video but not worth $72!

They just keep taking money from my PayPal every year. I have never used them since 2011 and haven't have any communication from them. How are they allowed to do this? I hope they refund me in full. I am waiting and will update you all... I hope they will do the honourable thing...
UPDATE: They would only give me back $18 and refused any further refund. So I am $54 out of pocket. The moral is - be careful what you sign up for... it would have been nice if they had sent me the odd email during the times they were taking all of this money from me... so at least I would have known that I was spending money on nothing... I have had no communication from them in years. It was only checking my bank account that I noticed this.

Thumbnail of user cathyd9
Texas
1 review
4 helpful votes
  • Send Message
December 26th, 2013

I recently signed up for $10/year (Christmas sale) with recurring payments via Paypal (this can be changed in Paypal).

I sent a bunch of cute Christmas cards and look forward to using it for other occasions throughout the year.

But they need to be more transparent as to the cost of membership and downloading videos.

I think is is $24/year one time or $12/year with recurring charges annually, and $1.99 to download the video.

Thumbnail of user paulh153
Washington
1 review
16 helpful votes
  • Send Message
October 13th, 2015

I wasted my time building a card to be told only at the very end that I had to pay $18 to do anything with it. I saw the "$1.50 per month" thing and thought, OK, thats fair, $1.50 per card. NOPE. They will only bill you $18 for an annual subscription, There is no "monthly" charge or fee, They LIE LIE LIE and try to scam people after they've spent their time, figuring they will sucker enough people... STAY FAR AWAY! (like every other review here says! Go figure!)

Service
Value
Shipping
Returns
Quality
Thumbnail of user royb63
Colorado
1 review
0 helpful votes
  • Send Message
September 8th, 2016
Verified purchase

Lots of options you offer but wish your staff would also develop some more serious and genuinely softer approach to birthdays, anniversaries and special occasions. Some of your audience may be somewhat older crowd and for that segment your inventory gets a bit 'thinner'.

Thumbnail of user davidm596
Canada
1 review
0 helpful votes
  • Send Message
February 24th, 2017
Verified purchase

I have been a long term JibJab member and am disappointed with the infrequency at which new cards are introduced to the site. One fairly quickly runs through the material and has to turn to other sources for cards. Will probably not renew membership.

Thumbnail of user elizabethh137
Utah
1 review
0 helpful votes
  • Send Message
February 3rd, 2017
Verified purchase

I made my JibJab but it would not load to my facebook page. I tried several times. I'm truly disappointed in your service. How do I cancel my membership as you clearly don't work? If you can help I'd appreciate it.
Thanks Elizabeth Hebert

Thumbnail of user lum201
Minnesota
1 review
0 helpful votes
  • Send Message
May 4th, 2017
Verified purchase

I love JibJab! I have such fun making silly things to send to family and friends. My reason for four stars rather than five is that I can't go back and tweak a face I've already set up. And I can't figure out how to delete ones I've had to do again, although there's probably a way to do it, and my 6-year-old great-grandson could probably show me! But it's still loads of fun.

Thumbnail of user ritaw69
GB
1 review
0 helpful votes
  • Send Message
November 2nd, 2018

Great sight really enjoyed it only problem is they need to state the $2 is a weekly fee taken all at once as a yearly subscription and not a weekly one. Small print too small I couldnt see it even with my glasses on.

Thumbnail of user xr35
GB
1 review
0 helpful votes
  • Send Message
January 1st, 2017
Verified purchase

Really easy to use and fun. Apparently JibJab as is, is passe. Very little reaction or response from those it was sent to. When I paid for an annual membership, I thought I would be able to send other e-cards, not just JibJab videos.

Thumbnail of user leeannh5
New York
1 review
0 helpful votes
  • Send Message
December 13th, 2016
Verified purchase

My family had fun taking pictures and placing them into your videos. We wish we would have more time to do this because for some of the pictures it was a little time consuming making the faces just right. The final product was funny!

Thumbnail of user glendag9
Texas
1 review
0 helpful votes
  • Send Message
March 26th, 2016
Verified purchase

Jib-Jab is so user-friendly. I do not consider myself computer savvy and I love making cards on the Jib-Jab site. It's just the best type of personalized card to send. The music background is always top notch. Keep up the good - no GREAT work.

Thumbnail of user natashab228
Washington
1 review
0 helpful votes
  • Send Message
May 12th, 2021

Although I only used it for a short time it was really neat and fun. But I really appreciated them quickly answering my request for cancelation with urgency. If you are someone who likes to send unique cards this is the app for you.

Thumbnail of user ac471
California
2 reviews
9 helpful votes
  • Send Message
March 29th, 2016
Verified purchase

I've been a paying member for a couple of years now. This is a very straight up easy to navigate and use site. Everyone I send these cards to gives me positive feedback. They love the cards and think I'm oh so clever! I've taught other family members how to use the site and sometimes I spend hours with the kids creating new cards for them to star in. FUN, FUN, FUN! Never boring. Highly recommend.

Thumbnail of user rebeccam120
France
1 review
0 helpful votes
  • Send Message
December 24th, 2016
Verified purchase

It was very difficult choosing a clip which suited everyone in the office and which would be suitable to our clients. The choice was much better a few years ago. Many of them are just to SILLY which suit the younger generation I suppose but not a work environment. A lot of companies like to send these out these days as it is a fun way to show who works behind the scenes in a company to the clients and suppliers. Need more company appropriate choices.

Thumbnail of user stevew202
North Carolina
1 review
0 helpful votes
  • Send Message
December 15th, 2016
Verified purchase

I loved the concept, I wanted to join but thought I was paying for one month. I am on a fixed income and every penny counts. When $18.00 was taken out it caused a domino effect and I have many $35.00 charges that has plummeted me into no money for food, or gas, or paying the electric bill. I tried to contact them immediately and I could not reach anyone to quickly put the $18.00 back.

Thumbnail of user debraj218
California
1 review
1 helpful vote
  • Send Message
November 13th, 2020

I bought t his years ago and love it. It really brings smiles to people. But... recently the music had been muted due to copyrights. Why sell me something i MIGHT not be able to use as advertised. Not cool

Thumbnail of user heathers139
Canada
1 review
1 helpful vote
  • Send Message
December 24th, 2016
Verified purchase

Have enjoyed quite a few e-cards and video fun over the last few years. The yearly fee was nothing for all the joy Jib Jab gave me, my family and friends over these years. This year, I needed assistance for reasons I'll keep personal, however, the customer service for this company were outstanding. Sometimes it's the little things that make a huge difference. Thank You Jib Jab!

Thumbnail of user janm82
Australia
1 review
0 helpful votes
  • Send Message
August 10th, 2016
Verified purchase

Delivery of cards very slow. Of the first four I have sent only one has been delivered and that was the first. Have I missed something here? Is there an additional fee for each card? Please advise me.
Thanks. Jan

Thumbnail of user amym24
Alessandra S. – JibJab Rep

Hello!
Please send an email to help@jibjab.com with the subject "SiteJabber Assistance," and we will be more than happy to help!

Thumbnail of user catherineh53
Australia
1 review
0 helpful votes
  • Send Message
June 27th, 2016
Verified purchase

It seems that you have adjusted things for Windows 10 which is great. Had a bit of trouble topping up my account in advance. It also looks like you have 3 different card sizes now which I would have suggested.

Thumbnail of user alberts75
New Zealand
2 reviews
0 helpful votes
  • Send Message
January 5th, 2017
Verified purchase

Why don't I send you my friends review? Herewith...
Happy New Year my dear friend. I've watched your video a few times now, and it gets better and funnier each time, maybe because it's so special, and I realize how much effort you put into doing it. Albert it's the nicest present I've gotten in a long time! It's made the start of the New Year more palatable, and I will keep watching it when I need a laugh. Love you Phyllis

Thumbnail of user royalr10
Texas
1 review
0 helpful votes
  • Send Message
June 18th, 2017
Verified purchase

We sent a congratulations card to a journalist friend getting an award so the vintage printing press video was perfect. But we were shocked at the price.
$18 seems too much compared to other sites that do the dame thing.

Thumbnail of user valerieh43
Canada
1 review
0 helpful votes
  • Send Message
March 20th, 2017
Verified purchase

Creating these cards brought joy and giggles to my life as well as the recipients. Being over 60, I would like to see a few more music and dance videos with music from my era... but overall, lots of fun.

Thumbnail of user lindah252
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 25th, 2017
Verified purchase

Selecting faces from my photos was fun and easy. Seeing them perform in the videos was hilarious! Everyone who sees them is seriously amused!
Thank you all for providing this hilarious way to keep in touch with friends and relatives.

Thumbnail of user brendah84
Georgia
1 review
0 helpful votes
  • Send Message
May 5th, 2017
Verified purchase

We were recognizing our pastor for his anniversary. I was disappointed that there were no religious or church related material. It would be nice if you would add that to your selections. Recognitions of all kinds would be great also.

Thumbnail of user martinw54
Czechia
1 review
0 helpful votes
  • Send Message
January 5th, 2017
Verified purchase

Everything is fine, nice and funny. I haven't been logged in for long time from Xmas 2015 and all my saved videos and heads just disappeared from my jib jab account. I am member since Jan 2012. Where are they?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

How do I know I can trust these reviews about JibJab?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JibJab?