• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user jillh74
New Jersey
1 review
0 helpful votes
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June 7th, 2017
Verified purchase

I renewed my subscription because it's a good value for me. The only thing I'd like to see improved is the selection of dancing/singing cards available for birthdays, especially. I am a senior citizen and the choices are limited.

Thumbnail of user carolm221
GB
1 review
0 helpful votes
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July 28th, 2017
Verified purchase

Loved creating this- but site did not work on my ipad and I had to go on my Mac Air laptop.
Everything then worked beautifully- I tried out various options for the dances and adjusted the faces I was using to fit better.The birthday person loved it. I also put it on Facebook.
Jib Jab is a gift. It also allows you to email to other relatives.
(but why did i have to re register and pay again? Not sure)

Thumbnail of user bryanp38
Canada
1 review
0 helpful votes
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May 4th, 2017
Verified purchase

A great way to empower friends when you include them in your JibJab production. I have a lot of fun exploring the different possibilities that JibJab provides. Thank you very much for this very creative approach to one's expression.

Thumbnail of user courtneye16
Illinois
1 review
0 helpful votes
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April 22nd, 2017
Verified purchase

I have enjoyed using the jibjab site as entertainment with my children and was extremely happy when there was an issue with my account, their reps were very responsive, helpful and resolved it quickly - they even exceeded my expectations.

Thumbnail of user cliftonm20
Indiana
1 review
0 helpful votes
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July 3rd, 2017
Verified purchase

I have really enjoyed JibJab over the past few years. It sure would be great if new "Starring You" videos would show up every month or two. Fresh videos would certainly have me showing up on site more often.

Thumbnail of user cheriem14
Canada
1 review
0 helpful votes
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June 30th, 2017
Verified purchase

Wish there were more continuous selection that are offered weekly
I enjoyed the videos and cards and want a little more variety. The app doesn't offer everything the website on my home computer does

Overall very entertaining and unique

Thumbnail of user harryr49
Canada
1 review
0 helpful votes
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February 17th, 2018
Verified purchase

JibJab is easy to use, has many options and occasions to choose from. You make everyone look like a pro, and the results are absolutely hilarious. Great site to entertain your family and friends. Try it, You'll love it.

Thumbnail of user sharonb134
California
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

I am not a sophisticated user, so putting the photo heads in the cards proved very difficult. It would be great to have more cards with just one face. Cards with several faces were too time consuming to attempt/

Thumbnail of user debm37
Colorado
1 review
0 helpful votes
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December 15th, 2016
Verified purchase

JIb Jab is a fun affordable way to reach lots of people for lots of occasions. I do have a couple frustrations; however. 1. I had to create my card twice because apparently I needed to first upgrade my account then start over. 2. I did not see anywhere that there was a 50 email address limit, so I had to guess at how many on my list, was 50, then send the card to a second batch of emails.

Thumbnail of user teresah51
Illinois
1 review
0 helpful votes
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November 17th, 2016
Verified purchase

Today I used customer service to take care of a billing problem. It was all handled very quickly and efficiently online without ever having to speak to a person. I wish more companies were this easy to deal with.

Thumbnail of user brendah58
Texas
1 review
0 helpful votes
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June 24th, 2016
Verified purchase

The jibjab I created never posted; therefore, I'd like a full refund. I'm not sure if your system was on overload due to Father's Day demands, but I will not be using this again. A full refund is requested.

Thumbnail of user paulal43
Canada
1 review
0 helpful votes
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December 14th, 2016
Verified purchase

The jibjab was easy to use and gave our group at work lots of laughs! Maybe a little pricey since you pay the yearly fee and then have to pay to download videos but it is nice that there is no charge to email them! The only thing I would change is maybe that you could manipulate the box around the face to cut out any background! I would highly recommend it to my friends :)

Thumbnail of user rons58
Illinois
2 reviews
1 helpful vote
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May 13th, 2017

Half of what they have is very good and half is so so. Most videos are from when I joined 8 years ago. Takes too long for new videos to come out and when they do, they are often only okay. But they will come out with some really good ones once in awhile. Two new videos a month would be great, but I don't see that happening. Not really worth the money in my opinion.

Thumbnail of user mikieu
Illinois
1 review
0 helpful votes
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December 12th, 2018

What a FUN site! I have nothing but positive feedback to share for JibJab. I have used JibJab numerous times over the years and have had so much fun with their videos. They are easy to create and bring hilarious laughter to everyone I show them too. As a corporation I have found the very easy to work with--in terms of a refund request they willing refunded my money with no questions asked. Love this site!

Thumbnail of user tammyg35
Ohio
1 review
0 helpful votes
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October 14th, 2016
Verified purchase

I love how the card turned out. I believe, however, that you should be able to buy one card without spending $18 for a full year. At first you think it is $1.99, then go to the trouble to make the card and find out it's an $18 charge for a year (no cheaper option). And if you do acquiesce to spend the $18, it SHOULD NOT be an automatic yearly renewal. I'm still trying to find my way out of that one. No response from JibJab yet. Too bad about this issue, because the cards are great.

Thumbnail of user albertc40
District of Columbia
1 review
0 helpful votes
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May 21st, 2016
Verified purchase

JibJab's are fun to receive and even more to create your own to send to family and friends. My first use was, and still is, a success. I created a Xmas greeting for our grandchildren who, after years they still play it and laugh along. Simple, affordable, and fun! Try it, you'll like it!
Unfortunately, this app does not allow me to attach a copy.

Thumbnail of user nicolec102
Florida
1 review
0 helpful votes
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August 27th, 2016
Verified purchase

Very happy with product and the service of choosing a specific send date.
The only reason I didn't give 5 stars is because there were no notifications or emails to me that the card was delivered on specific date and if receiver opened card or not.

Thumbnail of user francess37
Colorado
1 review
1 helpful vote
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December 14th, 2016
Verified purchase

It'd be nice if you gave 2 choices to form face shapes... the current way and an advanced way (in the past, we were able to set "points" to shape the face). Another system I miss is ordering "a la carte". $18 a year is a lot of money when I order only 2 videos.

Thumbnail of user ruthn18
Texas
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

JibJab is now my place to go for birthday cards, special holidays and just because. I'm a geezer and have always sent cards through the mail but when something like this comes along that is so fun for everyone, you just got to go with it.

Thumbnail of user peterg136
Australia
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

I have been using several of the E Cards over the past couple of years.The
JibJab presentation beats the opposition by a country mile. Keep up the good
Work and you you will surely prosper, and the price is most affordable. I know where my greetings will be coming from in the future.
Kindest Regards.

Thumbnail of user janicel31
Australia
1 review
0 helpful votes
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December 12th, 2016
Verified purchase

Overall very good thanks and fairly easy to use!
Would like to see a few more Christmas choices both music wise, i. E. traditional tunes rather than more modern or rap, and perhaps eventually a couple more stories/dances suitable for non-snow climates. Some current choices I would have liked to try were restricted to 5 people so could not use for 4 or less people!

Thumbnail of user patriciac160
Texas
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Thought these would be cute, but didn't like the mouth area on either card I chose!

Tapping on the mouth and just having it move would have been a lot better than trying to fix a black line that ended up looking to a tally weird!

Thumbnail of user sherees5
Ohio
1 review
0 helpful votes
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January 1st, 2017
Verified purchase

As a mom and g-ma we have had much fun with JibJab. My grand babies love picking out a photo and placing it in the funny character settings, the holidays are most fun. Our little family funny is so easy to share too. Hope you enjoy your personalized little funnies as much as we do.

Thumbnail of user joet108
Oregon
1 review
0 helpful votes
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May 19th, 2017
Verified purchase

I wanted to download and put my video on a DVD for my mom as part of her Mother's Day gift. However, JibJab doesn't let you download the videos after you created them even as a paying customer! What looked like a promising service left me dissatisfied.

Thumbnail of user raem10
California
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

Mouth is way to wide. No matter what I do to adjust the photos... Just doesn't fit well.

Out of 30 photos... I have one that actually looks okay. Not the best but. "Okay"... Fix the mouth (shorten) and I will give it 10 stars :)

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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