• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user jenniferd162
GB
1 review
0 helpful votes
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January 12th, 2017
Verified purchase

Have been a member for several years until I accidentally cancelled automatic renewal but quickly joined again. My friends love receiving jib jabs and I enjoy selecting them. They make people laugh and brighten up a dull day. Would recommend.

Thumbnail of user larryp66
New York
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I carefully listed the emails with comma and space between each.
I included myself as well.
Some never received the email. Some did.
No it didn't end up in their junk, deleted, or spam filters.
Fun app though. Just need to iron out the glitches.

Service
Value
Quality
Thumbnail of user craign29
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Nice site and cards. I have only used it once so far.
I noticed my JibJab account automatically setup to automatically charge me again after the year was up. I did not like this fact. Big assumption on JibJab's part.

Thumbnail of user simong38
Australia
1 review
0 helpful votes
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May 16th, 2017
Verified purchase

OK... so the product delivered as promised, but experience totally trashed by a money-grabbing approach to customers. Don't lock people into a full year just to drive your own revenue... some other options might be appreciated by consumers don't you think?

Make it clear the transaction is in USD. More unpleasant surprises once the exchange rate shows up on your statement.

Disappointing experience.

Thumbnail of user anona43
Arizona
1 review
0 helpful votes
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May 19th, 2017
Verified purchase

Lots of fun to watch and create videos, cards etc. Had a specific work-related purpose in mind when signing up but later found that downloading videos to view offline was no longer an option. Customer service response was excellent.

Thumbnail of user anital34
Michigan
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

I thought there would be more song choices including Happy Birthday,
Congratulations, etc. I did not know it was regular songs with the words written at the end. They are still fun cards, just now what I expected.
Thank you!

Thumbnail of user jeanineb8
France
1 review
0 helpful votes
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April 20th, 2017
Verified purchase

Due to a small misunderstanding, jibjab cancelled my renewal, instead of cancelling the automatic renewal. So they gave me three months free! What a nice unexpected bonus! Plus their products are GREAT!

Thumbnail of user jimg114
Arizona
1 review
0 helpful votes
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July 9th, 2017
Verified purchase

Living in a senior community it's been great fun showing seniors just how young they are by putting them into dance and song videos. Also using it now to send to my grandchildren pictures of their grandparents living it up.

Thumbnail of user richb45
Arizona
1 review
0 helpful votes
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December 22nd, 2016
Verified purchase

Jib Jab ls an outstanding site... it's full potential could be explored through a rewards program. I suggest a program to reward members who submit their revenue generation ideas/visions... Tomorrow's Visions Today

Thumbnail of user karenf94
California
1 review
0 helpful votes
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December 16th, 2016
Verified purchase

Frustrated as I am unable to talk to anyone at jib job. Content is great
But need some more funny holiday cards to join every year.
Being technological disadvantaged, we are unable to move photos properly
Into jib jab. Also, I don't know why the mouth turns black sometimes and
Not others. Kind of takes away from the experience. Thanks!

Thumbnail of user jenniferh224
New Jersey
2 reviews
0 helpful votes
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October 28th, 2016
Verified purchase

What a hassle free, no questions asked return policy! They immediately responded and corrected the issue. Great customer service in a time when no other company seems to value their customers. Extremely pleased!

Thumbnail of user joef77
Germany
1 review
0 helpful votes
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October 15th, 2016
Verified purchase

Easy to look at choices, easy to take one out and having it sent, thank you for your easy handling and perfect working programme! Will soon send more of these funny sometimes ironical or comic issues. Go on and create more of them, I personally prefer ads with a bit of so called black humor like "The Simpsons" e.g.! Regards Joe from Lower Bavaria in Germany

Thumbnail of user eleanorm18
New York
3 reviews
0 helpful votes
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July 29th, 2017
Verified purchase

I subscribed to Jib Jab a number of years ago. It has been great fun. As my lifestyle changed, I found I didn't use it as much as I once did. When the automatic payment (which is really quite low) popped up, I asked to cancel. Within minutes, I heard from their customer service rep. She could not find my email address. I sent her a couple old ones and within a very short time PayPal notified me that my payment had been refunded. I was amazed. If it had taken two days, I would have thought they were doing a terrific job. I highly recommend them.

Thumbnail of user edwinh26
Delaware
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

A fair amount of effort required on sender's part, so I save my efforts for really close friends and family. Worth it, though. My favorite so far is "You and me, babe!" because you used the circling bit.

Thumbnail of user lindab259
Canada
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

Have belonged to Jib Jab before, just renewed the membership. Easy to use and they are always adding new cards. Wish everyone could receive/open them, I guess they don't have flash or something. BUT... over all really good.

Service
Value
Thumbnail of user regr4
California
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

We had a lot of fun on Christmas Day making movies for our family members and friends. The only problems we had were random broken up web pages as if the mobile page would load when you clicked to view the movie or customize.

Thumbnail of user marym532
Mexico
2 reviews
0 helpful votes
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June 30th, 2017
Verified purchase

I contacted the chat room and explained that a card I made was never delivered. Actually there were 2 but one told me today she received it.
It didn't take much time or effort for you to charge me a subscription fee but trying to get this settled now past her birthday is very difficult. I want this resolved. Your web site does not make this situation easy to navigate

Thumbnail of user elizabethn52
Australia
1 review
0 helpful votes
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January 22nd, 2017
Verified purchase

Top range customer service. Very helpful. Great fun. We did the whole thing in the end by showing family headed videos which got people really together and really laughing at themselves and other members. This worked for young to older people Money well spent

Thumbnail of user cheriw4
Colorado
1 review
0 helpful votes
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January 14th, 2017
Verified purchase

I was unaware of auto-renewal. Once charge came through on statement I contacted JibJab via internet. They promptly resolved the issue and issued a refund back to my credit card. I appreciate the no-hassle quick response. Thank you

Thumbnail of user amyt111
Texas
1 review
0 helpful votes
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December 9th, 2017
Verified purchase

A friend asked to impose her face in some dancing video, and JibJab.com gave me good laugh in political video. It is naturally the site I will go, when realize it will cost $1.50 that was not bad to have experience and fun with friends at such low cost. Later from the email I would be charged not $1.50/month, but $18/year and would renew automatically, that is not what I need for one shot, thus request a refund. For frequent users, $18/year is cheap.
I suggested
1. Charge by each video until a max amount,
2. Put more active dancing,
3. Singing mouth is not necessary because it does not look good,
4. Add different countries folk dance, it will broad your support,

Thumbnail of user mavill
New Jersey
1 review
0 helpful votes
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November 24th, 2017

Reliable honest and lots of fun. They responded immediately when I wanted to cancel my subscription and w/o question reimbursed my bank account. You have easy access to your information. Excellent price for the service. Well worth it.

Thumbnail of user lp104
California
1 review
0 helpful votes
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November 20th, 2018

Many companies these days get us caught up on automatic payments. Making it difficult to stop these charges. JibJab has always provided a top notch product and now I have found they also provide top notch customer service. All I had to do is ask via email and my request was fulfilled... and very quickly with ample communication.

Thumbnail of user kimm346
Colorado
1 review
0 helpful votes
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March 18th, 2018
Verified purchase

Not only is Jibjab the easiest way for me to get a friend laughing in 60 seconds, or amaze my 6 year old buddy with a video full of his faces, it's just been so easy to open an account, send things and get support help when you need it. I'm into 'easy' these days and this is great amusement from the comfort of my couch!

Thumbnail of user louisew37
GB
1 review
0 helpful votes
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September 22nd, 2016
Verified purchase

Very unclear that there was a yearly subscription fee. When redirected to PayPal there was no mention of the cost at all. I've emailed jibjab about this and had no reply.
Since writing my review they have given me a full refund. Thank you.

Thumbnail of user josiel5
Australia
1 review
0 helpful votes
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October 12th, 2016
Verified purchase

Great idea and finished product was good, instructions were a bit hard to follow sometimes so it took a long time to complete, didn't get a name in the birthday message. Not sure if we missed that step.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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