• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user noney23
Hawaii
1 review
0 helpful votes
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January 21st, 2020

4 stars bc of membership disclosure not being clear, I thought I was purchasing the 2$ video only ( wish they had that option!) Despite email mix up issue, wasn't a big hassle, not a lot of money involved. My concern was recurring charges on CC. Would love to be able to purchase JJ videos to create as I please instead of membership. Mahalo!

Thumbnail of user irenea15
Massachusetts
1 review
0 helpful votes
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May 3rd, 2016
Verified purchase

Jib Jab Co. Has a 5* rating with me because they helped me with crediting my account immediately with a friendly, gracious attitude. No hassle, no pressure. Their employee had a genuine respect for my request and dealt with it immediately. I wish all companies would have their attitude to "keep the customer satisfied". I hope to join jib jab again in the future because they have such a genuine product that has kept my family laughing for years. With much gratitude to all at Jib Jab,

Thumbnail of user sharonv15
Mississippi
1 review
0 helpful votes
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July 17th, 2016
Verified purchase

I appreciate all of the different cards, as there are so many choices. And many of them are very funny. One thing that didn't work out for me was when I pasted a relative's face in one of the cards, I kept getting a black line where their mouth should have been. That was frustrating. But otherwise a good experience.

Thumbnail of user cesarp13
Illinois
1 review
0 helpful votes
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July 6th, 2016
Verified purchase

Cropping the faces used to be a game of its own, trying to catch the hair styles and ears. The big round thing took that away. But perhaps the most annoying thing is the fact that the videos cannot be play directly in Facebook, instead you are forced to post a link to the JibJab website. This makes it lame.

Service
Value
Quality
Thumbnail of user joano20
Texas
1 review
0 helpful votes
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May 26th, 2017
Verified purchase

Your company is going to be closed down if you don't return my $18 I never agreed to $18. I will in fact. Turn you in to attorney generals office. You were supposed to show how much total was. Said $1.50. I was trying to do a last-minute card for my granddaughter who doesn't live near me and I wanted something to cheer her up she did not like it. I'm contacting my bank in the morning I'm calling the attorney general on Friday morning and if you think I'm pulling your leg I'm not if you don't give me back that like I said in my last message I will contact every social media page that I'm involved in and others if I can find more and put down what kind of business you do you are cheaters. You deceive people for the price down so this cute little pictures So what I thought was going to be $1.50 and it up being $18 my god what do you think people are going to fall for that I'm surprised you haven't been turned in already and I'm going to turn in the Better Business Bureau too.

Thumbnail of user jesseo24
Texas
1 review
0 helpful votes
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March 30th, 2018
Verified purchase

I used Jib Jab several times last year and many people enjoyed the cards that I sent out. Then this past week-end I was notified that my auto pay on pay pal had paid for a second year. Not wanting to pay for the service right now I contacted JJ to please refund my new subscription, (though I half expected to get no response and no refund). A Jib Jab rep contacted me right away and refunded my money. Thank you for your excellent product and service.

Thumbnail of user geraldh40
Florida
4 reviews
1 helpful vote
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February 24th, 2018
Verified purchase

Somehow, I inadvertently signed myself up for a JibJab account - finding out what I had done when I found and $18 charge on my credit card bill. While not much, as a retiree living on a fixed income, I have to be frugal with such expenditures. I emailed JibJab, explaining my situation, and asked them to cancel my account. I received a very kind response, advising JibJab had refunded my money, and closed the account I had erroneously signed up for. I was impressed.

Thumbnail of user patrickm151
GB
1 review
0 helpful votes
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December 30th, 2016
Verified purchase

I sign in and select a new card and an error message telling me that the plug in will not load comes up. Am wondering whether this is because I am still running MS Vista which is no longer supported by Chrome?

Thumbnail of user rogerm89
Colorado
1 review
0 helpful votes
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September 3rd, 2016
Verified purchase

Liked be able to send new cards to my friends. Could not get the function to work to get photos from facebook to use which was a bit disappoint. Tried 4 or 5 times then gave up and used photo's off my hard drive.

Thumbnail of user barbaraj61
Mexico
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

As I am older, I had a bit of trouble getting started, but I got some help. What I really don't understand is how to save something and mail it at a later time. I have had to reconstruct the same X-mas card twice.

Thumbnail of user lenal15
Canada
1 review
3 helpful votes
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September 28th, 2016
Verified purchase

I have done this before and am having trouble this time. There is one a few birthday cards (funny ones) and yesterday there were more. Just about at my wits end as I have been working on this the majority of my day today

Thumbnail of user amym24
Alessandra S. – JibJab Rep

Please send an email to help@jibjab.com so we can help you out!

Thumbnail of user errolb15
Canada
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Easy to use and reasonably priced. Needs more content but that will happen over time. Also would be nice to be able to save my work to my hard drive without having to pay for them all the time. I already bought a membership.

Thumbnail of user katiep37
Arizona
1 review
0 helpful votes
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June 23rd, 2016
Verified purchase

When I opened an account last year I had all access to any type of cards I wanted to create and had so much fun doing it! However, I started to get busy and forgot I had an account. Then my account was automatically renewed after a year and I was charged 18.00 dollars. I was like... Oh crap! I totally forgot about that! So, I just requested a cancellation, and they cancelled me, no questions asked or giving me the run around. I received prompt service and an automatic refund! Thanks guys! You're awesome! :)

Thumbnail of user shelleyk10
Canada
2 reviews
0 helpful votes
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May 5th, 2017
Verified purchase

Super easy to send and my friend and sister loved receiving them!

Now, I'm finally looking forward to others' birthdays so I can make them laugh (rather than avoid them due to need to go out and find a decent card, mail it, etc).

Thumbnail of user lynnc84
Virginia
1 review
0 helpful votes
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January 18th, 2017
Verified purchase

The site is excellent and offers a lot that my household loves in online cards. We love creating funny cards, and most others have only limited options for that. The closest is Blue Mountain's "Talking Cards" for which you get to set the text.

Thumbnail of user guillermot5
Florida
1 review
0 helpful votes
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October 22nd, 2017
Verified purchase

I was very angry at being with my being auto renewed and not given an opportunity to see if I wanted to or not. I thought here goes another scam! I contacted them via email on their site and was able to correct the issue and even got an email the next day to make sure I was satisfied. I went from really disliking the company to being extremely happy and appreciative of them fixing the issue with no hassle. First rate indeed!

Thumbnail of user melissae92
North Dakota
2 reviews
1 helpful vote
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November 5th, 2018

Jon, at Jib Jab, was quick to help after I reached out to Customer Support. He was courteous, extremely helpful, and resolved my issue within 24 hours. Awesome customer service, in a world where customer service no longer seems to exist. Thank you, Jon.

Thumbnail of user carolep10
Australia
1 review
0 helpful votes
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September 25th, 2016
Verified purchase

Our friend was having a significant birthday and loved the disco dancing character with the platform shoes & white trousers. He said he was "good, but didn't realise he was that good!"
Made him feel young again and gave family & friends a good chuckle!
Thank you!

Thumbnail of user paulm386
GB
1 review
0 helpful votes
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March 9th, 2017
Verified purchase

Can only upload Facebook photos, not ones from gallery. Used excellent broadband connection so it isn't that problem. Also used Samsung S6 edge - so it isn't old phone. Editing tool doesn't calorie mouth properly. Such a good idea, pity it didn't work in practice.

Thumbnail of user melaniel26
Pennsylvania
2 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

I must have forgotten which email address I set up my Jibjab account on, so, I was unable to make a new card. Jeremiah solved my problem, and I was very happy to be able to complete my card. This time, I wrote all my information down, as I should have done when I started. My grandchildren and I have a lot of fun with this. It is well worth the money. Someone was complaining about having to pay on Facebook. Sure hope they don' t expect this service for free! As it is, the price is quite reasonable. Thanks again, Jeremiah!

Thumbnail of user yvetter16
Texas
1 review
0 helpful votes
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October 25th, 2017
Verified purchase

The website/application is VERY user friendly. AND, the customer service is outstanding. They respond & resolve quickly any issues with their product. I highly recommend Jib Jab to everyone. Let the fun begin! #WooHoo

Thumbnail of user elizabethl115
Texas
1 review
0 helpful votes
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December 3rd, 2017
Verified purchase

The application is lots of fun. Made many spoofs and sent to family. We had a lot of laughs. Contacted Customer Service for help. I received a response within 15 hours. Karen was very helpful and professional. I give them a 100% satisfaction rating.

Thumbnail of user pattir20
Canada
1 review
0 helpful votes
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April 8th, 2018
Verified purchase

Great website but I hadnt used it in some time. I was charged on my credit card for an annual free and could not access my job jab account. The staff cancelled my membership for me and provided a full refund without any question

Thumbnail of user kennieg
South Carolina
1 review
0 helpful votes
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October 12th, 2016
Verified purchase

Really enjoy these cards. I wish they had more with just 1 or 2 people on the dances - example; many of the fun Halloween dances require 5 people. Would be great if site allowed you to choose the number you wanted on the card.

Regardless - always fun!

Thumbnail of user heatherj6
South Carolina
1 review
19 helpful votes
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December 21st, 2014

I have used jib jab for years to create holiday videos and now after I sign up for another year of fun I find out there is now no fine tuning of face shapes! This is horrible! Why would you guys think this is a good idea?!?!

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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