JibJab

I recently paid for a 1 year membership to create a video for a friend's birthday. The fee seemed low enough. For some reason, my card was charged twice instead of once. So an $18.00 charge turned into $36.00. I did contact JibJab for assistance and the rep informed me that his research revealed only one charge. I am still trying to get this rectified but have decided to cancel the membership altogether. I don't believe it's worth the trouble of having to go through this.

The site is great, works easily, even if you've never done it before. Only problem is if you pay for a premium membership, there's not enough new music videos or cards added annually.
If you have lots of people to do birthday or occasions for, you can't be recycling these ideas for them (as they will all see the card that was specially made for them, with someone elses face).
For the price of membership, JibJab needs to keep adding at a faster pace than they currently do.

I spoke with Heather at JibJab who answered my live chat immediately. She was polite, patient and very professional. She took the time to help figure out that my account was under an old email that I had not used for some time. It's almost rare nowadays for someone to take the extra time to solve a problem rather than to just tell people no. Her efforts were greatly appreciated

This video was easy to create and lots of fun for all who were able to watch it. I hope you create more NEW birthday videos. I've exhausted the ones we would care to use. We prefer clean humor, not bawdy, and classic tunes that all generations can enjoy. I appreciate you keeping all tastes in mind when creating your videos. Thanks Jib Jab!

I recently renewed my membership for Father's Day and sent two Jibjab emails to my husband, neither of which he could view. I had to go to my account and let him view them there.
ALSO, it is not always possible to distinguish offensive messages (profane or lewd) by the title or cover picture. For families' sake (and children who love to look, too) please consider grouping or marking these in some way. Thank you for your consideration of these matters.

Long story short I misplaced my credit card while I was out and about. Within a few a days it was returned but here is was the kicker. I got an notification stating I made purchases through PayPal. JibJab being one of the companies that were on my bank statement. However soon as I contacted JibJab about what happened they were ready to fix the issue immediately without an hassle and I really appreciated that. In which I was surprised and felt good because you hear stories similar to mine and nothing gets resolved. This was a positive outcome and I wanted to share my experience. Thanks! Again JibJab.

Loads of fun,,, more scenarios would make it even better... could spend countless hours each day with the different characters and persons faces... great site to joke around with and send out to share laughs

JibJab rocks -- love their humorous products. I've sent many a JibJab card to loved ones over the years. They also are very accommodating. I had been charged for a yearly subscription that I no longer wanted (not because they were not great, but because I'm paring down subscriptions in general) and they responded immediately to my request and refunded me right away, no questions asked. Great company.

I put in a request to JibJab's helpdesk, and received a response which satisfied my need very quickly! It was one of the smoothest, no-nonsense, no-questions-asked customer service experiences I've had in a long time.

In the past, I have used JibJab's one free use at Christmas time. I clicked on that option, but somehow found myself in the midst of a charge for using it - I stopped immediately and shut down. My charge card was billed. So, before disputing it with AMEX, I went to JibJab. I explained my story... they got back to me very quickly with the answer that they were crediting my bill the full amount. I really appreciated the quick handling and total fairness with which they handled my request They were kind and caring... Truly a good company and great customer service! Thanks! Suzanne

I just renewed my subscription as I've been a member for a very long time. The only beef I have is it would be nice if we could remove the Jibjab logo. I put them in many of my video's as my company is called Memories in Motion. Sometimes it's a big distracting. I can crop it out on some but not all the videos. In future, I'd like to see a ways to create a jibjab with your own music video so we can pick and choose the group/artist. Keep up the good work though. It always brings many laughs.

This app has brought laughter and cheer to my friends. Even if someone is sick you can send a cute get well video to let them know you care. Great birthday stuff included! You can save many faces from your contacts, and gallery to make fun videos! I love this app! It's worth paying for a full year of endless, and unique ways to say happy birthday, congrats, happy Valentine's, or merry Christmas!

I have sent many interactive cards with Jib Jab and have always had a wonderful response. My friends and family kind of expect me to send them one on their birthdays. I do wish you would go back to the older face-capture. I think it made it look better and more proportionate. One more suggestion, please add more cards with varying genders. You need some new material. Thanks so much for coming up with this product. It's hilarious and so easy to use

I love JibJab and have sent numerous cards to friends and family the past few years- all hilarious and well received. However this month I find myself in a different set of financial circumstances due to the recent flooding in my area and felt I should cut back on unnecessary expenditures in order to be able to assist those in need. My yearly payment had already been deducted by the time power was back on and I had an opportunity to call customer service.The representative who took my call immediately took care of that by refunding my payment. He was kind, considerate, and extremely helpful and I greatly appreciated his assistance. Thank you JibJab!

I joined again thinking there would be much different content than when I joined a year ago. Maybe it's because I was mainly focused on the music video section, but it seemed that there was very little new content. I guess this is my bad for not looking at the full inventory of videos available before rejoining.

Be careful, JibJab has set up their payment screen to make it seem like you're only going to pay a couple bucks but you are actually paying for a year subscription, on a recurring basis. So you cancel your sub right away but it's not even clear if you have cancelled or not.

I'm sure there is some small print that says you are about to pay 20$ and not 1.60$, but it's easy to get confused. If this product is so great, why would have you to obscure the true cost? Why would you not make it obvious if you have cancelled your sub or not?

JibJab just tries to milk 40$ out of each customer because they know no one will ever need more than 1 or 2 of their "okay" video cards.

Could not get to step 2 in making a card... after putting face on card and sizing it, when I hit done, page went back to home page. Tried several times and gave up in frustration. Will probably cancel my subscription if this happens again.

I'm having so much fun with JibJab that I'm driving my family nuts! Just kidding... they're always nuts! The app is very user friendly and it's a great alternative to the mundane greeting cards out there. I would highly recommend it... get addicted to fun!

I made the Mothers Day dance one for my 86 year old mom. I haven't seen her laugh that hard in a very long time. My brother passed away several weeks ago and this provided a strong healthy dose of laughter in my parents home! Thank you jibjab, can't wait to make another one for Father's Day!

Fun but can get Meh after awhile. There's actually a handful that I like. Pretty worried since I would like to cancel after this year and am not interested in future payments being automatically deducted. Sadly, holidays and a select few are entertaining for myself.

Watch out! 1 year after you engage this company they will auto renew you for $18 and when you go to their site it's obvious that a request refund is up front. They know a percentage of people will simply overlook the charge. Chit holes!

Paid in advance for the one year subscription, then played around on the site, made some fun jib jab videos, shared them with other family members... but decided I didn't want to commit to playing that much through out the rest of the year and decided to cancel the membership. Finally a company with NO drama, or sales pitch to try and change my mind. Helpful and prompt service and membership was cancelled. Now I'm waiting for the refund... which I fully expect to see reflected in my account soon.

I have been using Jib Jab ever since its arrival but some how this year I lost my subscription, so I have subscribed again. I am very happy with the program, it has so many cards to choose from and is so easy to use. The service is great, you have never missed sending any of my cards on time & my friends tell me they really love receiving them. So please keep up the good work... Daphne..