JibJab

Had a question to resolve and left an e-mail not expecting a response or a positive resolution that happens often with so many 'blind' e-mails. Well, forget that. JibJab customer service is fast, prompt, on target and exactly what you would hope for. Timely resolution to my inquiry, really neat reply and I could tell they cared about me as an individual customer. Thanks so much! I will recommend you all to everyone I know!

I was notified that a repeat annual payment had been made from my account.

I did not want to renew my account so I emailed the helpdesk, received an email back saying it was refunded straight away!

No quibble, no hard sell, just excellent customer service

Thank you JibJab!

I live the site and fun of it all especially as it has improved continuously since day 1. Yet I feel your pioneering original customers should have a fixed forever original "gratitude rate"; the first ever membership price. Thank you

I know enough about computers to be dangerous, but i didn't have many issues downloading pictures and setting everything up. One issue is the playback is choppy if you don't let the video download over a few minutes first. The wifi is fast here, so the problem isn't that.

I love humor! Especially bizarre types. I don't seem to find the time or energy to sit down with pen and some kind of paper and jot off an appropriate message. We'll see how you stand with me next year!

Great way to send your greetings and always make people laugh!
Doesn't take long to make and at the same time it's fun to do!
Only just begun, so I look forward to see if there are enough changes made/new choices (would love to find Stevie Wonder's Happy Birthday...)!

Experience and product was brilliant, however being tied into an annual subscription, and not having a monthly option was something I felt very annoyed about. So my overall view of JibJab was compromised by this inflexible, money grabbing subscription model

Funny ways to make someone laugh. My mom always loves these e-cards. It's a great site. The birthday options are limited, and don't change. After using them all for a few years, would be great to get some new options.

Every year we make a family Christmas card through JibJab, and share it on Facebook. I purchase my own copy to download and keep. It brings joy not only in the current year, but also looking back on years past.

Thank you, JibJab. Keep up your awesome, creative work!

Very original and funny, however found difficulty loading photographs as no instructions to help you through the procedure. Also found out after arranging message that unless recipient has up to date Adobe unable to open message, so all for nothing

Made a few video cards and Laughed so much I had to have a lie down. Easy to use. My three year old grand daughter was using it to make her own inappropriate videos.
I would prefer a higher annual fee and be allowed to copy the video instead of a pay per copy. Also, automatic payment renewal is a big turn off for me. Yours is the only site where I have submitted to this sort of charge.
I think what you do is great and good value.

It has been three years since I last used Jib Jab, it was a lot more fun, and I think easier to post and send. Not sure I would want to stay at Jib Jab. I feel like I just wasted my money. Where did all the year end shows go? You stopped doing that in 2014, and there isn't anything really new.

I recently contacted JibJab, with a billing concern. Dean responded to my concerns and took care of everything. He responded quickly and professionally, and responded with a follow-up email explaining how the situation was resolved. Excellent customer service!
I really enjoy making JibJab cards. Dean's great service and assistance has made it even more enjoyable! 5 Stars!

Thank you very much Dean, and all involved!

Best regards,
Michael Murphy

I signed up so I could create some fun things for a work party (they were a big hit!). I forgot that I was on "auto renew" and didn't discover the billing until a month or two later. I contacted customer support and they refunded the full amount, no questions asked. I'm sure I'll find a reason to use JibJab again. It's totally worth paying for!

JibJab is really cute, but I could not get it to post on facebook. I tried a number of different routes. I was also charged 18.99 for an annual fee but the advertisement said they were having a sale and it would be $1.50. There must have been fine print somewhere that I completely missed but a day later, I was charged. So I probably won't use this again.

Why would you not tell people up front that you're going to try to charge them for an auto renewing subscription before you'll let them watch the video they spent a lot of time creating? Bad business. Be honest! I would have paid for my video, but now I won't even be coming to your site.

30 day money back guarantee, no questions asked.
I only wanted to make one video and therefore felt 18 USD was too high for one time use.
I emailed, cancelled my membership and within two days I received a "no problem " reply and the transaction reversal was applied to my credit card.
Great customer service.

I purchased a one year subscription to JibJab. They sent no receipt acknowledging my purchase and I was not able to access my account because none had been created. In fact they did not even recognize my email address. When I called customer service, they were quick to issue a refund... too quick. To me this is a very deceptive business practice. Charge your card (with recurring charges no less), the provide absolutely nothing.

I understand the decision to make your "head-maker" mobile platform friendly and easy to use, but the generic face shapes that cut off ears and chins are just not as aesthetically appealing as the original was. I'm not at all satisfied with settling for less than awesome.
Jib-jab, once you were awesome! You've lost your mojo.

To potential buyers I would say... ok you're about to spend 20 dollars for a birthday card so think about other people and events that you can jib jab this year. Then make sure you have access to pictures on your iPad from which you can choose the appropriate faces - heads to use in each song. Once you save a head you cannot edit it to fix it if it's too big or small or the mouths not quite right But you can import another head of the same person. Once you join for the year you can have fun being creative with these little movies and send several to the same person so I'd say it's worth it.

My mother-in-law laughed harder than I ever saw her laugh and wanted to watch it twice. I thought it was delightful, too. But, please do warn customers about the following: some of the elves have boobs. This is not what my son has. Would rather be warned about that when attaching our pictures to the dancing elves! Maybe we could have that information ahead of time. His face (and ours) seemed to be attached to different elves, who have different body parts, throughout the video. Thanks.

First, you took away face fitting. Now no more free Holiday cards, which is what brought most of your paid customers to your site to begin with (including my paid membership). I cancelled my account because Jib Jab is now too big for it's britches and thinks their greed will not ruin them. Think again Jib Jab. Your done.

Had some queries and was promptly assisted by the help desk; so I can only highly recommend their service.

As to the e cards, they were delivered promptly and there is such a huge array of cards for every occasion, so that's really cool.