• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user pamelae14
Kansas
1 review
0 helpful votes
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June 11th, 2016
Verified purchase

I have been creating home (personal) vacation video's for several yrs now, which included my husband, sister, brother-in-law and myself. Usually on Cruises. I was looking for something fresh, fun, and new to start off this yrs. Project when I remembered your site. So I joined and picked out a video that matched the flavor of our vacation and it will be so much fun to watch their reactions when the video is complete! Thanks JibJab!

Thumbnail of user dss4
Mexico
1 review
0 helpful votes
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December 22nd, 2016
Verified purchase

When you click on the link, the card should be bigger. It's small and surrounded by links to sell more cards. The members card should be the focus. Also, I would like to write a personal message. Eighteen dollars to join without these features will not have me renewing my subscription. Otherwise card was cute, but way over priced.

Thumbnail of user dawnl52
Michigan
1 review
0 helpful votes
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October 13th, 2016
Verified purchase

I have been a JibJab fan for a very long time... More than 10 years? Wow time slips away! Love the service and how easy to use the Fun is! It makes people smile and we don't have enough of that in this world!

Thumbnail of user caram21
Oregon
1 review
0 helpful votes
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January 16th, 2017
Verified purchase

While I personally love the creativity and uniqueness of all the videos and cards I've found on here, they are not all equally appropriate for my kids to click on. It would be a good idea to have a rating or an alert system on each thumbnail. You know how they put a red hot chili pepper on the menu when you should expect spicy? Like that, Simple.;-)

Thumbnail of user pauls390
Indiana
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

Always good. What else can i say. From 1 to 10. U got a 12 not much more to add, usually i run out of room. Love the site, love the site... put in some elvis tunes and rod stewart... that would be cool...

Thumbnail of user deborahh101
California
1 review
0 helpful votes
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June 30th, 2017
Verified purchase

I wanted to make a special birthday card for my Mom, and I'd seen Jib Jab cards in the past. I initially balked at paying when there are so many free sites around, but this really is next-level. My Mom just turned 73, I made her a roller derby chick and watched her dance and prance like a teenager. She loved it! Told me she watched and cracked up every day for a week. Worth it.

Thumbnail of user kathyt62
Canada
1 review
0 helpful votes
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March 29th, 2017
Verified purchase

Recently renewed membership and notice more vids with female characters. This is a welcome improvement over adding female heads to male bodies and voices (unless of course that is what you are looking for).

Thumbnail of user thomasd101
North Carolina
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

Refer to my title. From day one, I have experienced great presentation options as well as flexible photo graphics. I would highly recommend this program to anyone and everyone! Again, First Class
Thomas Davidson

Thumbnail of user villap
Mississippi
1 review
0 helpful votes
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July 15th, 2017
Verified purchase

Excellent choices-should be able to find something suitable for any occasion-I think this will be something I can get some good laughs with and make friends and family enjoy their special day even better.

Thumbnail of user racheln95
Texas
1 review
0 helpful votes
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December 10th, 2019

I only cancelled my account because I primarily needed it for business associates, and, while I appreciated the site's humor, it doesn't really translate well to that arena. Oh their customer service is terrific!

Thumbnail of user shannonb68
New York
1 review
0 helpful votes
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December 29th, 2016
Verified purchase

JibJab has brought a lot of enjoyment to my family over the years. I recently experienced their wonderful customer support as well when I mistakenly signed up for an auto renew subscription. When I notified them of my mistake, they refunded me right away.

Thumbnail of user trishg4
Rhode Island
1 review
1 helpful vote
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November 9th, 2016
Verified purchase

We love to make the videos at Christmas time. I didn't realize how much more extensive the services are and that I could send cards/videos for all different occasions. That's why I decided to join and use their paying service! Well worth it. :)

Thumbnail of user dougj7
New York
7 reviews
32 helpful votes
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November 20th, 2014

This site seems to be inconsistent. Sometimes I create a hilarious video and it gets delivered appropriately. Other times, it doesn't get delivered at all. They've got some kinks they need to work out.

Thumbnail of user mattg68
Canada
1 review
0 helpful votes
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December 16th, 2016
Verified purchase

Pretty cool idea but should have more options for the price. Not enough choices for Christmas cards. I signed up because the site was recommended by friends/family but now I am stuck sending the same cards that many of them have used. Still cute but would be nice to send them back a different card than they sent us.

Value
Quality
Thumbnail of user peggyd6
Arizona
2 reviews
9 helpful votes
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July 22nd, 2015

First, you took away face fitting. Now no more free Holiday cards, which is what brought most of your paid customers to your site to begin with (including my paid membership). I cancelled my account because Jib Jab is now too big for it's britches and thinks their greed will not ruin them. Think again Jib Jab. Your done.

Thumbnail of user toma503
Illinois
1 review
0 helpful votes
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September 14th, 2016
Verified purchase

I wanted to cancel my subscription and forgot to do so before renewal. When it showed up on my credit card, I contacted them and requested a reversal.
No questions or challenges - quick to respond and ask for feed-back for better customer service. Love the product, just dont use it all the time. Unique and fun way to contact family at times. I'll be back.

Thumbnail of user djh11
GB
1 review
1 helpful vote
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December 7th, 2017
Verified purchase

I have barely used JibJab, but when I do, each attempt is met with problems not of my making -- links that don't appear to work, reset requests that take several tries of the same info...
For what should be a simple transaction, it's a bit of a fandango

Thumbnail of user angelam258
North Carolina
2 reviews
0 helpful votes
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February 8th, 2018
Verified purchase

I was dreading the thoughts of having to contact a company on line about something, but working with the people at JibJab, was delightful and they were so nice and professional. I'm glad there's companies like this that changes our experiences and I would definitely recommend them! A

Thumbnail of user patp8
Florida
1 review
3 helpful votes
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October 16th, 2012

I cannot get anyone at Jib Jab to help me get onto my paid account. I keep getting the message that the email address is being used by someone else. There is no one else. I paid in March and have not been able to get a single card sent or a reply to my emails that says anything except "Your request has been deemed solved." Tonight it is request #(#*******. It has NOT been solved. Their customer help people don't do a thing. I've requested my money back, but no one answers. Any suggestions would be appreciated.

Thumbnail of user mitchm67
Washington
1 review
0 helpful votes
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December 26th, 2019

I work for a company where I use some of these hilarious videos as a way to welcome new employees, celebrate their birthday, anniversary etc. It's also been a great way to send holiday messages to other departments who then in turn call asking how they can do something like this within their department.
I am amazed how a simple video becomes a memorable experience for an employee (and team) that results in building a culture that can be fun. I work in healthcare which can be tough and emotionally challenging. I was surprised at how something as easy as this video can positively impact employees. I see companies taking advantage of products like SurveyMonkey for internal use, so maybe those who are responsible for moral, culture and employee engagement should consider trying JibJab. It's been a big hit for me.

Thumbnail of user arleneh47
Alabama
1 review
2 helpful votes
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January 1st, 2020

I love JibJab and used it to send my grands a type of advent calendar card. They loved the cards. However, I stopped after Christmas and did not realize there was a recurring charge each year. Thank you for the quick response. Cancelling was easy... and I do feel that I'll probably reuse it later. The cards are so funny and festive. Everyone loves them.

Thumbnail of user sallyk20
Hawaii
1 review
0 helpful votes
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December 30th, 2016
Verified purchase

JibJab has a lot of cute Christmas videos and dances. I would like to see more of those for other holidays and birthdays that I can send to my grandchildren. Not all are appropriate for small children. The yearly rate is cheaper than greeting cards in the stores.

Thumbnail of user sten109
GB
1 review
0 helpful votes
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June 27th, 2016
Verified purchase

Creating a new e-card or video e-card is straight forward and well done. The only problem is there are not enough new video/animated e-cards and you don't want to send friends & family the same card as before. Jib jab therefore needs to work on upping fresh content!

Thumbnail of user chrisg136
Maryland
1 review
0 helpful votes
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August 17th, 2016
Verified purchase

Bought the subscription, made a card, sent it for my wife's birthday and she never got it. Not in her spam filter, nothing. So what was the point of recording that card if after signing up it doesn't send?

Thumbnail of user clarissac3
Alabama
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

Thanks JibJab for always offering a fun way to send a smile, commemorate an event or just provide comedic relief when needed! Love that you try and offer a great variety and lots of popular videos to choose from!

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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