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JibJab

How would you rate JibJab?
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Wisconsin
1 review
0 helpful votes
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Non picture cards
July 14, 2016

I do not have pictures of the people I send cards to so I was not satisfied with your selection of cards that do not have pictures on them. I would like to see more of that or maybe I should cancel my membership and join the Hallmark one?

Date of experience: July 12, 2016
Virginia
1 review
0 helpful votes
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You charged me for a year I don't want
December 15, 2016

I do not want to have a years subscribed in advanced. I do not want to pay for the year in advance either, but you took it from me and I have not been able to get in contact with anyone who will reply to my e. Ails, and refund my money.

Date of experience: December 13, 2016
California
2 reviews
0 helpful votes
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Fast acting problem solving!
May 17, 2018

I was having a problem with disappearing Heads! I wrote in and JibJab jumped right in and fixed my problem. I was so happy and relieved to see all of my heads come back to Mama! Thank you for your quick response!

Date of experience: May 15, 2018
Virginia
1 review
0 helpful votes
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Unhappy with the continuous charges for downloading a copy of each completed video. I wouldn't have paid the membership charges if I knew more charges would be waiting to destroy my enthusiasm after each one.

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Can't Post Video Directly to Facebook?
December 30, 2016

I am disappointed that when I post my video link to facebook it does not allow my video to play on the facebook page, and instead sends viewers to the jibjab website to be able to view the video. I expected convenient viewing where I posted with a paid membership.

Date of experience: December 28, 2016
GB
1 review
1 helpful vote
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Very funny
May 5, 2017

We have created some very funny Birthday ecards for family members. Using our faces our young family of 5 have produced some great video ecards. Really entertaining and it's something a bit different as well.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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The best Internet cards are from Jib Jab
May 5, 2021

A friend of mine sent me a card from jib jab and it was so fantastic, I bought a years subscription from them. I then sent out a bunch of cards to friends of mine, who got such a kick out of them. It's also easy to make these cards. I'm looking forward to birthdays and holidays so that I can make more cards!

Date of experience: August 7, 2016
Canada
1 review
0 helpful votes
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Sneaky billing technique.
February 22, 2017

The billing was unclear and sneaky. I was not aware I was being billed the amount that I was being billed, which included premium membership. Very annoyed post. I did appreciate that my complaint was responded to and I am due a refund but overall I was infuriated by sneaky billing technique.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Easy and hilarious
July 14, 2016

I recently decided to try my expertise on jibjab. I have limited technoskills but found the site easy to use, offering plenty of choices and appropriate materials.
Love it. My efforts were well received for my daughter's 40th birthday.
I have been on the receiving end of a number of jibjab greetings as I recovered from cancer treatment, and every one gave me a much-needed lift!

Date of experience: July 12, 2016
California
1 review
0 helpful votes
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Love the cards but got trapped into subscribing.
October 20, 2016

Love the cards but did not find it a user friendly experience because it seemed as though I was forced to subscribe when I did not want to if I wanted to move forward. Had already created my card and wanted to send it but was forced to subscribe.

Date of experience: October 18, 2016
New Mexico
1 review
0 helpful votes
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Eggsageration
April 20, 2017

To be frank... I have only sent the talking eggs and talking candy... I am not fond of the add a photo cards... I did not use them. The talking eggs/ candy were a BIG hit with all that received the card. James

Date of experience: April 18, 2017
Colorado
1 review
0 helpful votes
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When it works...
January 5, 2017

More often than not you are going to have some kind of problem. E-cards don't arrive. If they do, there's only a jpeg, not a video. The mobile site works better than the PC site. The web version wants to charge subscribers $2 to download the video they made. Heads or videos made on the mobile version often don't show up on the web version.The web version is totally garbled. You can't see all the options on the mobile version. If you search for something on the mobile app that you saw on the web, it's not there. The mobile version is more limited than the web version, but the web version is garbled. When it works it is REALLY fun! BUT, many hitches bring grief. I am considering asking for a refund unless it gets better real fast!

Date of experience: January 3, 2017
Indiana
1 review
0 helpful votes
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Best choice available
February 22, 2017

It was funny and he liked it, but not quite what I was looking for... you need something where you can put just a female's face for a cute valentine (for a guy she's dating or a close guy friend... NOT a declared love) or where it can be a combo of the two.

Date of experience: February 20, 2017
Tennessee
1 review
1 helpful vote
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Few multiperson options suitable for families
December 14, 2016

Except for Halloween, I have been unable to use JibJab for family groups. I also dislike the crude "humor" of many of the options, but, of course, I don't have to use them. Without family friendly options, I doubt I'll use your service. Disappointing. I guess I'm not in your preferred demographic.

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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Payment
October 15, 2016

I signed up thinking it was 1.50 a month and the 18 dollars a year was just telling me the total. But instead i was instantly charged the 18 for a full year. I was confused and called to find out why I got charged, Taylar explained it takes out 18 at one time and I'm good for a year. I asked if they could turn off auto renew and they did without any issues. Very fast, smooth, and professional interaction.

Date of experience: October 13, 2016
GB
1 review
0 helpful votes
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A scam
August 9, 2017

It was not made clear enough, and is utterly ridiculous that you cannot buy cards individually and have to commit to a year long membership. It is also nearly impossible to opt out of the membership as is my right as a consumer, the way that the membership is further auto renewed is disgusting.

Date of experience: August 7, 2017
Maine
1 review
0 helpful votes
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Easy Peasy
January 21, 2017

I love the ease of creating a fun alternative to traditional gift giving for friends and family of all ages and backgrounds. It is fun to have fun while creating an experience for others to share and enjoy.

Date of experience: January 19, 2017
Massachusetts
1 review
0 helpful votes
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New And Love It
May 26, 2017

I wasn't familiar with JibJab but received one from a friend and loved it. I almost forgot a relative's birthday so instead of buying a card as I usually do I signed up for JibJab. What fun - I picked out a really funny video as I didn't have a face shot of my relative. Now I'm going to take some face shots of my family members and save them so I can really play around next birthday.

Date of experience: May 24, 2017
Texas
1 review
0 helpful votes
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Excellent Response
November 25, 2016

When I started my acct and paid with my credit card everything went smooth. I was able to quickly start my ecards. After a year of not using JibJab I noticed there was an auto renewal charge. I tried to contact customer service for a refund and to my surprise the only option was to send an email request. I was devastated and thought I would be waiting days, weeks and nothing would get done. Well, within 10 minutes I was contacted via email and everything was resolved. I was impressed. They are fast and attentive and care what you think of their service. Its a relief to know there are companies this great that still exist.

Date of experience: November 23, 2016
GB
1 review
0 helpful votes
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Refund for renewal
January 9, 2020

I mistakenly automatically renewed my Jib Jab subscription yesterday. After contacting the Support Team, the renewal was cancelled and my subscription returned. The speed at which Jib Jab responded was phenomenal! The Team were polite and understanding, worthy of praise.

Date of experience: January 9, 2020

Overview

JibJab has a rating of 4.2 stars from 12,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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