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JibJab

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Canada
1 review
0 helpful votes
Follow Laurie L.
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JibJab a bust!
September 8, 2016

I had ordered jib jab and made a birthday greeting. I wanted to post it onto Facebook and it wouldn't work. I emailed jib jab back and still have had no response. The only thing they did was bill me $18 promptly! Very disappointed~

Date of experience: September 6, 2016
Indiana
3 reviews
1 helpful vote
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Great service
September 27, 2018

I enjoyed the Jib-Jab site when I was using it, felt I should cancel when I didn't need it. Customer service was very accommodating and helpful... no problem at all. When I need Jib-Jab content again I will certain re-enroll. Good fun.

Date of experience: September 27, 2018
New Jersey
1 review
0 helpful votes
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Great Personalized Birthday Card!
September 18, 2016

It was my sister's birthday, and I had forgotten to mail her card to her. I went to JibJab, and found the perfect card to personalize for her. She loved it, and shared it with family & friends. I will be using JibJab again in the future.

Date of experience: September 16, 2016
New Hampshire
2 reviews
0 helpful votes
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Precious to the Rescue
March 27, 2016

I had to contact JibJab customer service today to straighten out a billing problem. Precious was very courteous and helpful and corrected the problem immediately. It was a pleasure to talk with Precious!

Date of experience: March 27, 2016
New Jersey
1 review
0 helpful votes
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Problem reading Valentine messages.
February 22, 2017

Enjoyed making a dancing Valentine but recipients couldn't download or open them. Also, couldn't create a couple of the cards. After adding 3 photos could not go to the next step of adding a personalized message. System kept taking me back to the beginning.

Date of experience: February 20, 2017
Wisconsin
1 review
0 helpful votes
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JibJab refund
March 30, 2017

I was automatically re-enrolled in JibJab and was no aware this would be done. My account was charged $18. I contacted JibJab and was immediately refunded this amount. This is excellent customer service. Thank You.

Date of experience: March 28, 2017
Colorado
1 review
0 helpful votes
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Refunded payment for a subscription I forgot about
December 29, 2016

I forgot I had subscribed last year and an auto pay came out of my bank on Christmas Eve. I went to the website and followed the prompts, etc and by Tuesday I had an answer that I would be refunded my subscription fee. No muss, no fuss, very easy and customer service was very nice!

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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JibJab rocks!
September 10, 2016

I was looking for something different to greet my best friend for her birthday. I am soooo happy I chanced upon JiBJab. I had fun doing the presentation and the videos were received warm heartedly. They were hilarious and fun. I encourage everyone to join JibJab. It will change the way you say what you feel.

Date of experience: September 8, 2016
Australia
3 reviews
0 helpful votes
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Birthday Card
May 9, 2017

I found JibJab to be Excellent. Well made Card, Easy to use format and Fun to create. The Subjects Face fitted perfectly onto the Creation. There was a decent selection of formats to go with and found it to be Not too expensive.

Date of experience: May 7, 2017
Georgia
1 review
0 helpful votes
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Love it! It was a big hit with our family
September 17, 2016

I got to show off for my grown kids that I can do something cool with technology. Featured 6 of us in the family in the "Happy" birthday video. In order to include 6 I photoshopped faces of two sisters together to make one -fun addition to see that. Birthday girl and whole family loved it!

Date of experience: September 15, 2016
Pennsylvania
1 review
0 helpful votes
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Super customer service
November 2, 2017

I had a issue of having 2 accounts an 2 payments. I emailed customer service receives a personal response within 24 hours and a resolution hours after that. Thanks for having great fast personal service

Date of experience: October 31, 2017
California
1 review
0 helpful votes
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So much fun and easy to use.
May 28, 2017

So much fun! My headshot was easy to edit as well as place the picture in the image to adjust the smile feature. You could possible enlarge that image to show exactly where the lines should align. That's my recommendation to improve the site. Also, had to go in and out of videos and start over.

Date of experience: May 26, 2017
Canada
1 review
0 helpful votes
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Refund
January 6, 2018

Had joined Jibjab long time ago and lm not computer smart. Had forgotten about it and was in my paypal and seen that they had been taking payments every month for a long time! Well l contacted them to cancel the subscription and they even gave me the Dec. Payment back which they didnt have too. Wtg JibJab..

Date of experience: January 4, 2018
Oregon
1 review
1 helpful vote
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Not great sign up information
July 9, 2017

There was a suggestion that there was a free registration (i. E., pay per card) option but the sign up process automatically charges for a year's membership. It was really just an explanation of the advantages of a paid subscription vs. free. Suggest that the wording be clearer that paid subscription is the only option.

Date of experience: July 7, 2017
Canada
1 review
0 helpful votes
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Problems with first image in card
August 31, 2016

I called the help line you provided to inquire about the fact that one of the cards I sent opens with a man's face in the place of one of the faces I input of my family. The card that plays the song, "Tequila" (which is a birthday card I sent to my sister yesterday) has a glitch in the first image. When I first made the card this was not the case (my other sister's face appeared -- whom I had cast in the card), but now it has this man's face. Could you please correct this?

Thanks!

Date of experience: August 29, 2016
Canada
1 review
0 helpful votes
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JIbbing Fun
August 1, 2016

Had a blast making these cards. Sometimes the videos would lock up at times but overall had so much fun.

Thanks, keep adding new ones, ones with dogs and cats, I am an animal activist and fight BSL as much as possible and adore my dogs so much would love to be able to make video cards for doggie friends.

Thanks
Clydine Grenier

Date of experience: July 30, 2016
South Carolina
1 review
0 helpful votes
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Great way to brighten someone's day
May 12, 2017

I recently wanted to send a card to my mother for her birthday. My friend had sent me a card in the past so I wanted to give it a try. The card was easy to set up and my mother got a laugh of a lifetime!

Date of experience: May 10, 2017
Czechia
1 review
0 helpful votes
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Experience
January 6, 2017

I was confused about payment, there was written, that one month is on discount for 1,50 dollar. After payment I got membership for 18 dollars for one year. After personalizing my video, there is another payment about 2 dollars for option to download to my computer.
Never again!

Date of experience: January 4, 2017
Massachusetts
1 review
0 helpful votes
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Valentine's for Older couples
February 22, 2017

Being married for 35 years, having raised our family and now into the grandparent business, JibJab provided options other than the usual flowers, candy and dinner. The novelty of our ecard was a hit with friends and family.

Date of experience: February 20, 2017
Missouri
1 review
0 helpful votes
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Lame
June 1, 2016

I wish there would have been more music videos. Most of the comedy was lame. I first signed up for $12.50 for the year. It didn't go through for some reason or another. Tried making other cards only to find I couldn't send them without paying again. I had to pay $18 to sign up again for a year. Wasn't worth the money.

Date of experience: May 30, 2016

Overview

JibJab has a rating of 4.2 stars from 12,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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