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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Very interactive in creating something very special in a individual and fun way that is memorable to the intended receiver.
Would be nice more videos with music and dance.
Would be nice to present more funny videos.
Would be great videos with high image quality to present.
Otherwise, I'm very satisfied with your offer.
My kids love making these for their grandparents and aunts/uncles that live on the other side of the US. They also love receiving the cards and look forward to seeing new ones in their inbox.
I love sending Jib Jab greetings because I can personalize them with photos and save them instead of throwing them away like greeting cards. Also I am disabled and can't shop for cards so this is convenient for me.
These are amazing ecards! I only heard about them several weeks ago, and just can't stop arranging and sending them. Thanks for your extremely imaginative creations!
Program is very easy to use. Have several selections of single person (great for birthdays) and groups (great to send out to employees/customers for holiday greetings). Highly recommend it
Super easy to send and my friend and sister loved receiving them!
Now, I'm finally looking forward to others' birthdays so I can make them laugh (rather than avoid them due to need to go out and find a decent card, mail it, etc).
I preferred the option where I could "shape" heads with more contours, they are more oval now and all look alike.
I was led to believe thw price was $1.99 and was charge $25.00. I wasnt very happy and would recomend this to my friends.
I have a new hobby for $18 a year!? Worth it! So many smiles and so much laughter... priceless!
I wanted to create a birthday card for my 9 YO girl, but my choices were limited for what I would consider appropriate, so I ended up choosing the song Happy with our family faces. Cute, but very limited
I understood JibJab to have a 30-day trial. When my trial was nearing, It was not for lack of trying but I couldn't find out how to do it, submitted a support request, and nothing happened. I'm displeased with the lack of support/information for their advertised money-back guarantee.
I noticed that my cards were posted to my homepage on facebook. I was unable to see them again. Do they expire after a certain period? If so, I would like to delete the posts. Thanks
I have asked over and over again, if Jib Jab could include some same gender, same sex, cards to send. I think there should be a good number of your employees, who could create some subtle, same sex cards. I'm tired of sending myself and my husband at tap dancers, or always sending birthday cards with one of us pushing the other in a wheel barrel in the desert. Love it, but surely you can do better!
JibJab is the best and only app that I play with on my iPhone, this is by far the greatest entertainment app on the planet, keep up the good work!
Difficult to get the mouth in the proper alignment and no edits after finalized. Also, faces are sort of difficult as well but manageable.
The hilarity JibJab brings is brilliant. My teens and I love it and we spend hours creating cards with their friends and teammates, laughing the entire time.
Had tried to reach out with email for my customer information with no response from you customer service very disappointed.
I can always find a card to send to family or friends. My grandchildren love to see their faces on a card.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)