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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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GB
1 review
0 helpful votes
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Very interactive in creating something very special in a individual and fun way that is memorable to the intended receiver.

Date of experience: May 3, 2017
Switzerland
1 review
0 helpful votes
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Would be nice more videos with music and dance.
Would be nice to present more funny videos.
Would be great videos with high image quality to present.
Otherwise, I'm very satisfied with your offer.

Date of experience: May 3, 2017
Kansas
1 review
0 helpful votes
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My kids love making these for their grandparents and aunts/uncles that live on the other side of the US. They also love receiving the cards and look forward to seeing new ones in their inbox.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Convenient greetings
May 5, 2017

I love sending Jib Jab greetings because I can personalize them with photos and save them instead of throwing them away like greeting cards. Also I am disabled and can't shop for cards so this is convenient for me.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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These are amazing ecards! I only heard about them several weeks ago, and just can't stop arranging and sending them. Thanks for your extremely imaginative creations!

Date of experience: May 3, 2017
Texas
1 review
0 helpful votes
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Program is very easy to use. Have several selections of single person (great for birthdays) and groups (great to send out to employees/customers for holiday greetings). Highly recommend it

Date of experience: May 3, 2017
Canada
2 reviews
0 helpful votes
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Super easy to send and my friend and sister loved receiving them!

Now, I'm finally looking forward to others' birthdays so I can make them laugh (rather than avoid them due to need to go out and find a decent card, mail it, etc).

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
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Creating heads
May 5, 2017

I preferred the option where I could "shape" heads with more contours, they are more oval now and all look alike.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
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Not worth the price.
May 5, 2017

I was led to believe thw price was $1.99 and was charge $25.00. I wasnt very happy and would recomend this to my friends.

Date of experience: May 3, 2017
Illinois
1 review
0 helpful votes
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So much fun!
May 5, 2017

I have a new hobby for $18 a year!? Worth it! So many smiles and so much laughter... priceless!

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
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I wanted to create a birthday card for my 9 YO girl, but my choices were limited for what I would consider appropriate, so I ended up choosing the song Happy with our family faces. Cute, but very limited

Date of experience: May 3, 2017
Washington
1 review
0 helpful votes
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No help with "free trial"
May 5, 2017

I understood JibJab to have a 30-day trial. When my trial was nearing, It was not for lack of trying but I couldn't find out how to do it, submitted a support request, and nothing happened. I'm displeased with the lack of support/information for their advertised money-back guarantee.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
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Easter Cards
May 5, 2017

I noticed that my cards were posted to my homepage on facebook. I was unable to see them again. Do they expire after a certain period? If so, I would like to delete the posts. Thanks

Date of experience: May 3, 2017
Texas
1 review
0 helpful votes
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Same gender cards
May 5, 2017

I have asked over and over again, if Jib Jab could include some same gender, same sex, cards to send. I think there should be a good number of your employees, who could create some subtle, same sex cards. I'm tired of sending myself and my husband at tap dancers, or always sending birthday cards with one of us pushing the other in a wheel barrel in the desert. Love it, but surely you can do better!

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
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This app or site is the best
May 5, 2017

JibJab is the best and only app that I play with on my iPhone, this is by far the greatest entertainment app on the planet, keep up the good work!

Date of experience: May 3, 2017
Arizona
1 review
0 helpful votes
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Joy
May 5, 2017

This site brings so much joy to all my friends & family. I enjoy sending the cards & making everyone laugh.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Fun but not that easy.
May 5, 2017

Difficult to get the mouth in the proper alignment and no edits after finalized. Also, faces are sort of difficult as well but manageable.

Date of experience: May 3, 2017
Washington
1 review
0 helpful votes
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Love it
May 5, 2017

The hilarity JibJab brings is brilliant. My teens and I love it and we spend hours creating cards with their friends and teammates, laughing the entire time.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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No customer service
May 5, 2017

Had tried to reach out with email for my customer information with no response from you customer service very disappointed.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Quick Smile
May 5, 2017

I can always find a card to send to family or friends. My grandchildren love to see their faces on a card.

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA