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JibJab

How would you rate JibJab?
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New York
1 review
0 helpful votes
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Enjoyable
April 10, 2017

It was easier to do than I thought. Always wanted to try it. I did it in a rush and it was so worthwhile. It makes me happy every time I watch it. It made my son very happy on his birthday.

Date of experience: April 8, 2017
Canada
1 review
0 helpful votes
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Thank You Card
October 20, 2016

I was very impressed with the easy directions and the finished product - it made me look like I was very tech savvy and everyone that I know, knows that is not my forte!

Date of experience: October 18, 2016
Florida
1 review
0 helpful votes
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Save to laptop.
August 16, 2017

I Can not download my saved card to my laptop and can not find a contact number to get help. Please help me or give me information on how to resolve this issue.

Date of experience: August 14, 2017
Texas
1 review
0 helpful votes
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I feel I was misled.
September 5, 2016

I somehow missed the part where I would be charged upfront for the year. It needs to be more obvious that you do that. I was not prepared to spend that much money.

Date of experience: September 3, 2016
Illinois
3 reviews
0 helpful votes
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Love it...
May 5, 2017

It's fun and easy to use! Worth every dime, And my family loves the videos! The only thing I don't like is the fact I have to use 100 characters to review it...

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
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Birthday card
January 12, 2017

Enjoyed using JibJab for the first time. I had to experiment with getting the correct placement for the mouth but there were no issues with the site or the end product. Thanks JibJab!

Date of experience: January 10, 2017
Washington
1 review
0 helpful votes
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I needed a refund.
February 23, 2018

I needed a refund and I was so pleased to be able to ask and with in just a couple of days my request was received and granted. Thank you so much JibJab

Date of experience: February 21, 2018
Virginia
1 review
0 helpful votes
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I Got You Babe... it is "our" song!
February 22, 2017

When I saw that you had animated the song my wife and I consider "our" song, I knew I had to send it as a Valentine... and it was complete hit with her!

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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Fast and Courteous
November 19, 2018

I had to cancel my subscription and jib jab made the process very easy. It took only one email and it was done. I was very appreciative of the fast and courteous service.

Date of experience: November 19, 2018
Canada
2 reviews
1 helpful vote
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Ripped off
February 22, 2017

I've made and sent two cards from this site and neither card was received by the person it was sent to. I'm extremely disappointed and won't be bothering to use this site again.

Date of experience: February 20, 2017
Oregon
2 reviews
0 helpful votes
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Auto payment without permission
May 28, 2016

The card was fine. But I noticed that you set up an auto payment. I do not believe i gave you permission to do that. I have cancelled the auto payment. This is a sleazy way of doing business.

Date of experience: May 25, 2016
California
2 reviews
0 helpful votes
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Great customer service at JibJab
June 7, 2016

I have written to customer service twice and each time the responses were immediate. And each time the issues were corrected just as fast. It seems customer service is a priority with them.

Date of experience: June 4, 2016
Florida
1 review
0 helpful votes
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ALWAYS A KICK!
December 14, 2016

My family, both my adult daughters and my "mature" sisters and mother, always appreciate my jib-jab work. I just wish i was better at getting the mouth and teeth in the right location!

Date of experience: December 12, 2016
Iowa
1 review
0 helpful votes
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Rip off...
June 30, 2016

I paid for the service and when I go to login it says my account doesn't exist. Waste of time and money! I think it'd ironic that I get an email to give it a review when my account doesn't exist.

Date of experience: June 28, 2016
Alessandra S. JibJab Rep
over a year old

Hello!

We are more than happy to help with this issue. Can you please send an email to help@jibjab.com?

Virginia
1 review
0 helpful votes
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Awesome
June 25, 2016

A little challenging in the beginning until I got some better understanding of how to use it. But pounce I got the hang of it, I had a lot of fun creating cards and musicals!

Date of experience: June 22, 2016
Pennsylvania
1 review
0 helpful votes
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Lots of attempts
March 29, 2017

I found it time consuming to try and create a birthday card - no edit option so I had to keep creating it and then it asked for payment again and again before I could proceed

Date of experience: March 27, 2017
Florida
1 review
1 helpful vote
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JibJab, the best.
October 13, 2017

I have been a client of Jibjab for several years and it has been a very good experience for me. It's a good way to send my friends cheerful and funny messages. I love it!

Date of experience: October 11, 2017
Texas
1 review
0 helpful votes
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Making smiles
January 24, 2017

Fun putting smiles on other people's faces, would like to see more videos to use on my emails really enjoy it and my friends really like it and laugh and share what i send them.

Date of experience: January 22, 2017
California
1 review
0 helpful votes
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Crazy Expensive and Terrible Service
March 22, 2017

1. The site encourages you to create a card. Then when you're ready to send it tells you you have to be a member. Then when you click to join, THE CARD YOU PAINSTAKINGLY PREPARED IS TOTALLY ERASED AND YOU HAVE TO START ALL OVER! That's rude beyond measure.
2. The membership fee is too high, and the auto-renew is heinous. You guys used to have a great site. Why have you ruined it?

Date of experience: March 20, 2017
Minnesota
1 review
0 helpful votes
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I'm trying to cancel my subscription!
June 22, 2017

And I'm used to companies not making it easy. It's business. But this is bordering on unethical. I want to cancel this. I used a single jib jab and now I'm on a monthly charge.

Date of experience: June 20, 2017

Overview

JibJab has a rating of 4.2 stars from 12,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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