JibJab

1. My message did not get sent on the day that JibJab said. I got a message saying that it was sent but the person I sent it to said he never received it. Two days later after I repeatedly tried to send the message, he finally received it--with the video but my written message (birthday greeting) never did get through. I am very unhappy with this service and would like to discontinue it. I also don't appreciate that you automatically set it up as an automatic yearly renewal. Now I'm going to have to go through the hassle of getting my yearly renewal cancelled.

I was taken a bit by surprise when my subscription automatically renewed. I immediately requested a refund via email and, frankly, expected to be disappointed and to have to fight for what I've requested. I was pleasantly surprised when my request was graciously, and expeditiously granted. As a result of the outstanding customer service I've received, I will now consider renting my subscription in the future when I am better able to do so. Thank you JibJab.

I used Jib Jab several times last year and many people enjoyed the cards that I sent out. Then this past week-end I was notified that my auto pay on pay pal had paid for a second year. Not wanting to pay for the service right now I contacted JJ to please refund my new subscription, (though I half expected to get no response and no refund). A Jib Jab rep contacted me right away and refunded my money. Thank you for your excellent product and service.

Cropping the faces used to be a game of its own, trying to catch the hair styles and ears. The big round thing took that away. But perhaps the most annoying thing is the fact that the videos cannot be play directly in Facebook, instead you are forced to post a link to the JibJab website. This makes it lame.

Your company is going to be closed down if you don't return my $18 I never agreed to $18. I will in fact. Turn you in to attorney generals office. You were supposed to show how much total was. Said $1.50. I was trying to do a last-minute card for my granddaughter who doesn't live near me and I wanted something to cheer her up she did not like it. I'm contacting my bank in the morning I'm calling the attorney general on Friday morning and if you think I'm pulling your leg I'm not if you don't give me back that like I said in my last message I will contact every social media page that I'm involved in and others if I can find more and put down what kind of business you do you are cheaters. You deceive people for the price down so this cute little pictures So what I thought was going to be $1.50 and it up being $18 my god what do you think people are going to fall for that I'm surprised you haven't been turned in already and I'm going to turn in the Better Business Bureau too.

Jib Jab Co. Has a 5* rating with me because they helped me with crediting my account immediately with a friendly, gracious attitude. No hassle, no pressure. Their employee had a genuine respect for my request and dealt with it immediately. I wish all companies would have their attitude to "keep the customer satisfied". I hope to join jib jab again in the future because they have such a genuine product that has kept my family laughing for years. With much gratitude to all at Jib Jab,

Somehow, I inadvertently signed myself up for a JibJab account - finding out what I had done when I found and $18 charge on my credit card bill. While not much, as a retiree living on a fixed income, I have to be frugal with such expenditures. I emailed JibJab, explaining my situation, and asked them to cancel my account. I received a very kind response, advising JibJab had refunded my money, and closed the account I had erroneously signed up for. I was impressed.

When I opened an account last year I had all access to any type of cards I wanted to create and had so much fun doing it! However, I started to get busy and forgot I had an account. Then my account was automatically renewed after a year and I was charged 18.00 dollars. I was like... Oh crap! I totally forgot about that! So, I just requested a cancellation, and they cancelled me, no questions asked or giving me the run around. I received prompt service and an automatic refund! Thanks guys! You're awesome! :)