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JibJab

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Colorado
1 review
0 helpful votes
Follow Roger M.
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Customizing at card
September 3, 2016

Liked be able to send new cards to my friends. Could not get the function to work to get photos from facebook to use which was a bit disappoint. Tried 4 or 5 times then gave up and used photo's off my hard drive.

Date of experience: September 1, 2016
Canada
2 reviews
0 helpful votes
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Super easy to send and my friend and sister loved receiving them!

Now, I'm finally looking forward to others' birthdays so I can make them laugh (rather than avoid them due to need to go out and find a decent card, mail it, etc).

Date of experience: May 3, 2017
Virginia
1 review
0 helpful votes
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The site is excellent and offers a lot that my household loves in online cards. We love creating funny cards, and most others have only limited options for that. The closest is Blue Mountain's "Talking Cards" for which you get to set the text.

Date of experience: January 16, 2017
Florida
1 review
0 helpful votes
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I was very angry at being with my being auto renewed and not given an opportunity to see if I wanted to or not. I thought here goes another scam! I contacted them via email on their site and was able to correct the issue and even got an email the next day to make sure I was satisfied. I went from really disliking the company to being extremely happy and appreciative of them fixing the issue with no hassle. First rate indeed!

Date of experience: October 20, 2017
North Dakota
2 reviews
1 helpful vote
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Awesome customer service
November 5, 2018

Jon, at Jib Jab, was quick to help after I reached out to Customer Support. He was courteous, extremely helpful, and resolved my issue within 24 hours. Awesome customer service, in a world where customer service no longer seems to exist. Thank you, Jon.

Date of experience: November 5, 2018
Canada
1 review
0 helpful votes
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Great product.
February 22, 2017

Easy to use and reasonably priced. Needs more content but that will happen over time. Also would be nice to be able to save my work to my hard drive without having to pay for them all the time. I already bought a membership.

Date of experience: February 20, 2017
Canada
1 review
3 helpful votes
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I need Assistance
September 28, 2016

I have done this before and am having trouble this time. There is one a few birthday cards (funny ones) and yesterday there were more. Just about at my wits end as I have been working on this the majority of my day today

Date of experience: September 26, 2016
Alessandra S. JibJab Rep
over a year old

Please send an email to help@jibjab.com so we can help you out!

Mexico
1 review
0 helpful votes
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5 Stars
December 13, 2016

As I am older, I had a bit of trouble getting started, but I got some help. What I really don't understand is how to save something and mail it at a later time. I have had to reconstruct the same X-mas card twice.

Date of experience: December 11, 2016
South Carolina
1 review
0 helpful votes
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Love it - makes everyone smile
October 12, 2016

Really enjoy these cards. I wish they had more with just 1 or 2 people on the dances - example; many of the fun Halloween dances require 5 people. Would be great if site allowed you to choose the number you wanted on the card.

Regardless - always fun!

Date of experience: October 10, 2016
South Carolina
1 review
19 helpful votes
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I have used jib jab for years to create holiday videos and now after I sign up for another year of fun I find out there is now no fine tuning of face shapes! This is horrible! Why would you guys think this is a good idea?!?!

Date of experience: December 21, 2014
Pennsylvania
2 reviews
0 helpful votes
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Needed Help
May 5, 2021

I must have forgotten which email address I set up my Jibjab account on, so, I was unable to make a new card. Jeremiah solved my problem, and I was very happy to be able to complete my card. This time, I wrote all my information down, as I should have done when I started. My grandchildren and I have a lot of fun with this. It is well worth the money. Someone was complaining about having to pay on Facebook. Sure hope they don' t expect this service for free! As it is, the price is quite reasonable. Thanks again, Jeremiah!

Date of experience: July 21, 2016
Texas
1 review
0 helpful votes
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#JibJabIsAwesome
October 25, 2017

The website/application is VERY user friendly. AND, the customer service is outstanding. They respond & resolve quickly any issues with their product. I highly recommend Jib Jab to everyone. Let the fun begin! #WooHoo

Date of experience: October 23, 2017
Australia
1 review
0 helpful votes
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Exceptional experience
September 25, 2016

Our friend was having a significant birthday and loved the disco dancing character with the platform shoes & white trousers. He said he was "good, but didn't realise he was that good!"
Made him feel young again and gave family & friends a good chuckle!
Thank you!

Date of experience: September 23, 2016
Canada
1 review
0 helpful votes
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Customer satisfaction
April 8, 2018

Great website but I hadnt used it in some time. I was charged on my credit card for an annual free and could not access my job jab account. The staff cancelled my membership for me and provided a full refund without any question

Date of experience: April 6, 2018
Texas
1 review
0 helpful votes
Follow Elizabeth L.
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The application is lots of fun. Made many spoofs and sent to family. We had a lot of laughs. Contacted Customer Service for help. I received a response within 15 hours. Karen was very helpful and professional. I give them a 100% satisfaction rating.

Date of experience: December 1, 2017
Oklahoma
1 review
0 helpful votes
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I feel somewhat let down...
May 26, 2016

As a new user to JibJab, I of course have a learning curve so-to-speak regarding making entertaining & quality work. That being said, I have been disappointed at the ability to change faces properly, etc. I would like to see greater ability for manipulating the various features.

Date of experience: May 24, 2016
Alessandra S. JibJab Rep
over a year old

Thanks for the thoughtful comment, Michael.

New Hampshire
2 reviews
0 helpful votes
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No One is Perfect But Some Are Really Close
May 18, 2016

I have used JibJab services for years. An issue presented itself and it was patiently and efficiently addressed. I will continue to use JibJab and hope they will use some more vintage music as not all of us are punkers. I am 67 and my family and friends get such a kick out of the videos I send them. Keep making the video greetings JibJab that put smiles on many faces.

Date of experience: May 16, 2016
GB
1 review
0 helpful votes
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Can only upload Facebook photos, not ones from gallery. Used excellent broadband connection so it isn't that problem. Also used Samsung S6 edge - so it isn't old phone. Editing tool doesn't calorie mouth properly. Such a good idea, pity it didn't work in practice.

Date of experience: March 7, 2017
Illinois
1 review
0 helpful votes
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Auto-renewal scam
March 22, 2017

Don't like the fact that they make you have an auto-renewal set up an automatic payment, that should be left up to the customer if he wants to renew his Membership with out forgetting or worrying about someone taking money out of there acct makes it seem scam

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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This was a waste of my money. The videos that I sent to friends and family cut off every time. No one was able to watch any of the jib jab videos I made all the way through without it cutting off. Terrible. Just a waste. Could have been really cute if it worked properly.

Date of experience: December 28, 2016

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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