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JibJab

How would you rate JibJab?
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New York
1 review
0 helpful votes
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Using JibJab
January 29, 2017

JibJab is good but would be so much better if they bring back that feature where you are allowed to shape the face you are bringing in. Just dropping a face in a circle doesn't always look like that person.

Date of experience: January 27, 2017
Michigan
1 review
0 helpful votes
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Overcharged
July 27, 2016

I was overcharged $1.99 and $18. According to your site it, the charges were supposed to be $1.99 for the download, and $1.50 for the account sign up. I was dupped! That is false advertising. Needless to say I will be telling everyone about this issue. Please have someone from your Customer Service department should call me at the number/email on file. If I do not receive a correction for these charges, I will contact the State of Michigan Attorney General's office. It may only be a difference of $16.50, but right is right.

Date of experience: July 25, 2016
Australia
1 review
0 helpful votes
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Quick response
October 28, 2017

I needed to cancel my membership for money reasons but my auto subscription payment had just gone through. I contacted JibJab and a refund was in my account the next day. I was impressed with the competent handling of the matter and the very nice accompanying email from Heather.

Date of experience: October 26, 2017
Florida
1 review
0 helpful votes
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JibJab Service
October 26, 2017

I'm very pleased with the service I received from JibJab. After using it for a couple of years I decided to stop for a while, and they immediately refunded my money in a very pleasant way. I highly recommend them.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Easy to use
July 26, 2017

The online website is very easy to use and they offer a range of templates for any situation. JibJab lets you review your video and schedule for a particular date so that you don't have to miss an important date.

Date of experience: July 24, 2017
California
1 review
0 helpful votes
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A lot of fun... but needs variation.
April 26, 2017

In this day and age, I was quite surprised to find there are no same-sex options to send a card to a loved one. Only one spoofing a gay man in a very stereotypical way. I paid for a year, so I'm stuck with it. But I probably won't renew unless you move into the new millennia and recognize all forms of love and affection.

Date of experience: April 24, 2017
Massachusetts
1 review
0 helpful votes
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Love these guys!
December 2, 2016

These people are great! FAST, accurate, courteous, creative and understanding. JIB JAB is a fun and easy program to use, while my kiddo's were home we enjoyed it and got a lot of good laughs from Jib Jab throughout the past 3 years. Kids have moved on and so must I.

Date of experience: November 30, 2016
Serbia
1 review
0 helpful votes
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Put a smile on your partners face
February 24, 2017

I have definitely made my wife laugh watching me in the roll of John Travolta in Grease or jumping around the kitchen as a peanut butter sandwich. She told me it her made her day and i was really pleased.

Date of experience: February 22, 2017
California
1 review
0 helpful votes
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Review
February 22, 2017

Only one complaint: on my first attempt I didn't get the mouth quite right. If there is a way to go back and edit it, that wasn't apparent to me. So I started from scratch several times until I got it right.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Can't edit cards
October 1, 2016

The JibJab cards are fun. However, it's kind of annoying that once you have created a card and added a message, you can't edit it. At least I couldn't figure out how... if I wanted to change it I just had to start over from scratch

Date of experience: September 29, 2016
West Virginia
1 review
0 helpful votes
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Technical problems - unable to process purchase.
February 23, 2017

After paying for membership, tried to prepare Valentine's "cards" for grandchildren. Could not get past first step after adding photos; each time after attempting to go to next step, the site would send me back to original web page. After 4-5 attempts, and much time, I requested a refund.

Date of experience: February 21, 2017
Hawaii
1 review
0 helpful votes
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I have enjoyed being referred to this great and fun site, a few years ago. My sister Melinda Nielsen, sent me a greeting... that was the beginning of my enjoyment in creating and sending Jib Jab eCards to my loved ones! Mahalo

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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0... not even 1
February 22, 2017

Very upset at the $18 charged that I didn't approved! I asked one time charge for $1.50 and your billing department or whatever charged my account for the whole year without my approval! Very wrong and I will be contacting the Yelp site if this doesn't get resolved soon!

Date of experience: February 20, 2017
Massachusetts
1 review
0 helpful votes
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JibJabonderful!
March 2, 2017

Discovered what I perceived to be an error. Emailed JibJab and much to my astonishment, received a swift and professional reply. Also, the error was taken care of at the same time. A rare occurrence in this age of electronics.

Date of experience: February 28, 2017
Oregon
2 reviews
0 helpful votes
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Wishing
May 5, 2021

I wish there were more kids videos where you can put an entire family in a family friendly video. I was looking for something for a 12 yr old happy birthday and there wasn't much to choose from. Too Adult sexual content!

Date of experience: May 27, 2016
Washington
1 review
0 helpful votes
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I've had a subscription to Jib Jab for quite awhile and have always had good experiences from them. Even though Jib Jab has been around for awhile, many of my recipients are always surprised and happy to receive a unique card. Sure beats buying dumb cards at the store!

Date of experience: July 4, 2017
Florida
1 review
0 helpful votes
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Where's a variance?
July 11, 2017

I was really considering resubscribing to JibJab, after 4-5 years from my last subscription expiration, in hopes that the selection had changed significantly since then. I didn't see too many updates on the website, so I thought that resubscribing would open the doors of new video possibilities on my computer screen. Not so much... Sure, there are a few new updates. But after 5 years that's all there is? Come on guys! I hope there's a lot of updates this year, because I would really like to stay subscribed indefinitely.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
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Your customer service is outstanding.
October 10, 2016

I had a problem getting into the app. So I got in touch w someone who not only got me in but gave me 3 months free for my trouble. You went above and beyond expectations. Thank you, I'm totally digging JigJag.

Date of experience: October 8, 2016
North Carolina
2 reviews
1 helpful vote
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Used my credit card!
January 2, 2018

This month we noticed a charge on my Amex card from JibJab! We never bought anything from them and had to alert my card fraud department! A few days later Jib Jab contacted us and stated that they removed the charge! Beware of these companies advertising on the internet!

Date of experience: December 31, 2017
Washington
1 review
0 helpful votes
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Fun-- but expensive!
May 24, 2017

I think the whole I concept is pretty cool, and a lot of fun to share with friends and family. The exception being the price per month, year and auto-resign after a year. I think it would be more beneficial to JibJab if they charged on a pay-per-use format. I keep getting emails to rate the experience, so here you
Go!

Date of experience: May 22, 2017

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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