Jimmy John's

JJ's needs to get a new Marketing Director! They think it's cute or acceptable to show an actor punching a hole in people's parked car tires to flatten them. Whose moron idea was this? There is enough mischief & crime in America without this really BAD example. No excuse for decision makers to allow this to air. Instead, they should be creating ads with a positive experience for their food.

Ordered to-go via the mobile app and purchased a pickle, cut in half, with my sandwich. When I got back to my office, I discovered the pickle was rotten and there was a huge dead pickle worm inside it, leaving a trail of excrement behind it. And unlike finding the prize at the bottom of my tequila bottle, this grossed me out. Clearly, anyone preparing food would have noticed it and tossed it aside before serving, right? Wrong. Then, to add insult to injury, I contacted the store and they said to contact main customer service, which I did; sent 2 emails with no response. I guess you could say I'm in a "pickle," because I'm at least due a refund, but also waiting for anyone with a pulse, unlike this little guy, to respond to my complaint. Oh and apparently, pickle worms are poisonous so, unless there's a secret pickle worm conspiracy afoot, I guess JJ feels I should be grateful I'm still alive, or sick, or maybe grossed-out... okay not sick but still grossed out. #pickleworm

Although they have said my area is out of their delivery area, I see them delivering near and beyond my house on a daily basis. In response to my original post, the "manager" says the employee that tried to get me to pay for his flat tire was fired. However, how did the manager know who to fire when I never identified the employee or even the employees gender. Sure the sandwiches are great, but their customer service and professionalism is terrible.

Since the implementation of "rewards program" the service has slowed down considerably. I suggest you figure out a quicker method (swipe?) to get customer phone numbers through the drive up. I frequent Jimmy's quite a bit, and nearly every time I have to repeat my order 2-3 times, so I have to wonder if your speaker system needs improvement, or employees need to wear headsets?

Order two sub, lulu's cut in half, after comming back inti store to ask for cut in half.she said Can't you opened them already >>WOW.after going back and forth.she tossed both subs in my lap.aske for manager.got money back.service is so,so bad...sore #357...502 Liberty ave Pittsburgh,pa *******

I ordered, for the first time, "The Veggie" because I love avocado. You could not taste any avocado. I found a sliver of avocado spread the size of a quarter in between the slices of cheese. Disappointing. Hence, I took one star. Other than that, as a veggie sandwich, it was very good. The lettuce, tomatoes, pickles, and cheese were fresh. Delivery was spot on and quick. I biggest fear was that they would forget to leave mayo off, but they remembered! Jimmy John's, if you advertise avocado spread, at least put enough so we can taste that it is there!

I will no longer use Jimmy Johns for my lunch in Boardman Ohio. Last time I ordered for delivery it took 1 hour and 10 minutes and the store is 2 minutes away.
Today I opted to pick up and got a bad attitude from employee. Done with them.

Our employer ordered lunch for us! Effing horrible... 42 people agree the worst they ever ate... flaccid tasteless bread a few strands of lettuce. Nothing numbered all thrown together. Surprise tasteless meat... they forgot the meat in some... it all ended up in the trash! HOW CAN you SELL THIS stuff!

I don't see what a lot of people like about their subs. They are bland, the bread has almost no taste, and for one that was supposed to have tomatoes,
It had one small one! And no onions! I'd rather go to Subway!

I used to order about weekly but no more. My order which was location specific with suite was delivered to the wrong floor. I had given a 25% tip on the website. I called looking for my sandwich and the GM was rude. I assume it's hard to get drivers so they are allowed to ignore the deliver instructions if they can't figure them out I guess. I've been ordering to this address for a while. My phone number was even on ticket. Bad service and I guess anyone can be a GM now.

When trying to create an online delivery order there is not a clear delivery and pick up option and when finishing 50 orders it made me restart for a delivery.

We ordered our food for delivery, Jimmy Johns is 6 streets away and after 40 minutes we called inquiring on our food and was told they were really busy, street an hour we called back and we were told the good was dropped off. I advised we were never called end the app shows out for delivery, I was then told oh, not sure why they didn't call you but he hasn't checked in showing delivered. I asked if we will get fresh sandwiches if the ones delivered were soft. She said the don't guarantee a delivery time. Very disappointing!

ONE HOUR to deliver my "Freaky Fast" order. I had to call the store twice with little help or concern. The driver marked it as "delivered" 20 minutes before it got here? This has been the second time I've had to wait an hour for my deliver. I should have known better. I was hoping service had improved. To make things even better, my sandwich was made incorrectly. Very disappointed.

I have a Jimmy John's that is 2 minutes from my job and this is the 5th time that I never received my order and had to cancel after waiting over an hour, then told that is will take 3-5 business days to receive my refund. Terrible service and I will not be recommending this to anyone ever.

I order myself I don't realize it's the wrong one till I get home by the time I get back to the store it has been 1 hour with traffic. When I get there I tell them what happened and what they wanna do is just add whatever meat I'm missing to a sub I have already touched and opened anasagi after one hour. But offer an apology did not offer to refill my drink or anything.

Would have left no stars if I could! Sandwich was soggy, all the meat fell out first bite, sandwich was flavorless and I ordered sides of ranch that weren't even half full! This has happened before; I'm done. Jimmy John's is overpriced for the quality. Won't order from them again.

I really like JJ's sandwiches. The bread is so much better than subway's. When you walk in the staff always says "welcome to jj's" and your order is always ready before you get done paying. Food is always fresh and good. My favorite place to stop when we are in a hurry and need lunch fast.

Don't know if it's endemic of all franchises, but the Chesapeake VA location is useless. Basic heros (sic) lack substance (unless you get all the cheap vegetable fillers). Compared a recent turkey / cheese sandwich with what I would make:
A typical slice of Boar's Head Oven gold real turkey breast from a quality grocer / deli is ~8-9" long by 4- 5" at the center of the cut – it does taper off – so if one were to cut it in half, ~4x4. What is the size of the turkey product that JJ uses? How many slices (or probably more correct) half slices does JJ use used on an 8" #4 Turkey Tom? Oh, and what is the brand; anything that resembles real turkey breast? Forgetting about the cheap tomato, lettuce, etc., fillers, how many slices of cheese are used at no additional cost? Only provolone? Don't understand how Michael Symon endorses such crap, except of course if he's good friends with the founder / owner.

Waited behind store for 30 minutes and online tracking never showed ready for pickuo. Finally went thru drive thru and order was waiting for me. Two sandwiches were $14.00 each and had little ingredients on them. Won't be back. Waste of money.
Have saved puctures but attachment only allows current pictures taken.
After an hour and 45 minutes, tracking still does not show ready for pickup.
What z disappointment!

The Jimmy John's in the greater greenspoint area the staff are rude you have no variety of subs they put no condiments on your sandwich this restaurant is not what I want visit anywhere Houston or any other states or cities. Just disgusting.

I ordered at 10:32pm. After an hour. Called and they said the driver is on the way. One sandwich. One. I LIVE 4 MINUTES AWAY!? I've been sick the last 2 days and haven't eaten so I'm too dizzy to drive to pick it up. Another hour goes by. Still no food! Call the store and the manager refuses to give me my tip back. You really think I'm tipping when it's taken over 2 hours now?

Well now it's 8:40am the next day! Guess who never got their food and they won't give me a refund!

Love JJ's subs. Freaky fast my $#*!. I placed an online order, took 20 minutes to get there and it wasn't ready. Monticello MN is the worst JJ's ever. My daughter lives there and we've stopped often in past few years. Nothing has changed. I will eat dirt before I ever go there again. Snail $#*! slow and bunch of cocky brats working.

Store received my order a 1:25. I only live 5 min away so I headed to the store and parked in the lot waiting for notification that my order was ready. Kept checking online tracker and still not updated at 2:00 so I called. Was told that order was already ready for pick up. Online tracker didn't update til I was in line at the window. Obviously someone dropped the ball but didn't get any kind of apology or anything else after being kept waiting unnecessarily.