I was trying to purchase some items online. The credit card transaction was approved, however, the company told me the transaction was declined. I contact the credit card (AMEX) company and confirmed the transaction was successful. I ask the reasons code for the decline but the representative was unable to provide me with the information. Financial institutions ask me for a reason code, but the store was unable to provide me. I do not recommend it the purchase at all.

Jos A Banks store at 4601 Creedmore Rd.
Suite 107
Raleigh NC *******

I do not think I will ever be back. The entire staff walked around me like I was not there. I had looked at the website and saw that they were having a clearance sale. I walk into the store and they were chatting among themselves. I WAS THE ONLY CUSTOMER IN THE STORE! No one says anything, to me at least. A white guy walks in behind me and gets the red carpet treatment. I have experienced similar treatment at another Jos A Banks here in Raleigh in Cameron Village. You can learn a thing or two from Chick Filet. They appear to want (almost) everyone's business! At least they say hello when a customer walks in! Is there a culture of poor treatment towards black people in your stores? If so, no problem. My money is as green as anyone else's and I have no problem, I am actually happy spending it with people that at least pretend to want my business. I see why you all are laying people off.

My first time going to this store for my son. I walk in, no once welcomed me. My son and I walked the whole store and not anyone in that store offered or asked if either of us wanted or needed any help. We found something we wanted to purchase and this fool, black dude with locs was on the phone, he knew we were waiting to be checked out and not one time did he or this other idiot with yellow or orange hair tell us we would be right with you. I had to seek this other idiot with yellow or orange hair to check me out, when she gets to the register, the black dude magically gets off the phone. I cam back and got a refund because I refuse to buy anything out of this store. The whole time my son and I was shopping the black dude was in the chair like he was at home. The MOST unprofessional customer service I have experienced and I go to walmart alot and when I come in walmart, they speak. Will never shop or refer anyone to this store or establishment.

I don't usually write reviews. However, because I'm in sales, and critical of "scripted salespeople" I wanted to acknowledge this unexpected professional level of service. I stopped by the Spring Creek Plaza store to browse for a suit for my husband. We are attending a wedding and he needed a new suit. I was greeted and given several suggestions by Tony. Hmm, I thought I'll ask my husband to come talk to Tony. We both came in, finding Tony courteous, professional and full of helpful suggestions. Tony fitted my husband for 2 custom suits. After the final fittings, we were so pleased with the fit and service that my husband took in several old clothing items for alterations. Thanks Tony, you exceeded our expectations.

Bought two pairs of shoes online very cheap a month later still haven't gotten the shoes so I reached out to them. They are saying that they had a system issue and they were willing to give me a $25 gift card on the purchase of $125 or more. My whole honor was $19.25. They are saying that they had a systems issue at the doing a search online I found that they have done this multiple times not just with me. They lower you in with cheap prices and then you do not get your owner but they offer you a $25 discount on 125 bucks.

My son is getting this week end and my husband waited until last minute to get his suit. After several failed attempts at other merchants I told him to go to Joe A Bank. From the moment we walked in the store we were treated with such warmth and welcoming. We went to the Hickory, NC location and our associate was "Scottie". She was so helpful in getting what we needed in the time crunch. Her knowledge of material and color is superb. It was a wonderful experience truly. Picked his suit up today after alterations and it is one gorgeous suit. We will definitely shop there in the future and recommend to all our friends. Thank you

Have been going to this location for a few years and always thought the service was great. Of course, the first time I experience a problem, I get no help or options... just sorry we can't help you. I bought 3 suits a year ago and have only worn them a few times (at best). The other day, I crouched down to pick something up and the pants split in the back (a little embarrassing). So when I brought them back they said there's nothing they can do. Not, hey let's see if we can find the same suit pants and see what we can do. Nothing. Well, goodbye Joseph A Banks! Never going back.