A few years ago I had a horrible customer experience with Joyfolie and almost never shopped there again. BUT, I decided to give them a second chance and over the last couple of years their customer service has exceeded my expectations, and I have had any problems promptly taken care of with polite employees. While quality can sometimes be a bit hit or miss the quality issues I have had were taken care of immediately and in a manner that made me happy, and both quality and customer service have improved drastically. They have, in my opinion, remedied their customer service woes of the past and are now one of my favorite online businesses! Plus, they have absolutely gorgeous clothes!
I had a great experience with them... everything came out correctly, no issues and very fast delivery! I order Tuesday night and I got my stuffs today earlier! I read the reviews here after I purchased and I was about to freak out, because it has a lot of bad reviews and almost all of them are related to the same problem. But my experience was different!
Hello Wendy, Thank you for telling us about your experience! If ever there are any concerns we always suggest reaching out to our team to see how we can further assist. We definitely want our customers to be delighted with their visit to Joyfolie <3
Not only is it adorable but they are so helpful as well! I needed an exchange for my flower girl dress for my wedding and they were so great! They made the exchange so quickly but also threw in a set of earrings as a congratulations for my recent engagement! LOVE IT! I will definitely be ordering from again!
I just bought my first Joyfolie dress and am beyond in love! The fabric is so soft and the cut is super flattering. Can't wait to continue to buy Joyfolie's products! Already sharing the company with friends and family. Their styles are so cute and so is their Instagram page! Big fan.
Purchased 3 full priced Girls dresses for a total of $162. Returned all 3 promptly for a cost of $20. Received a $106 store credit, because I used a promo code. So now I have been ripped off for $182 and have nothing but a gift card that I do t want
Hello Heather, Our promotional codes are available for those customers who want to take advantage of an additional discount. When these savings are selected our customers, in turn, are allowed size exchanges or store credit as an acceptable form of return if needed. We provide our return policy on our website, as well as, during the entire checkout process, but it sounds like these might have been missed prior to your purchase. Looking further into your return, there was a discrepancy of the items included causing the incorrect store credit issuance. We have reached out to further assist and take care of your return concerns.
I absolutely love the dresses that I purchased for my girls for our summer and fall photo shoots! Love the quality and the colors! My girls loved them too and all they wanted to do was Twirl in their dresses :)
Hi Safoura! Thank you for sharing these adorable pics :) We are so glad you chose Joyfolie to be a part of this memorable occasion. We can't wait to bring you more lovely items in the future <3
I paid for 2 day shipping. My item was delivered 5 days later. CS says processing time is not included in shipping times and can be up to 5 days. No one pays for two day shipping thinking they'll get it 7 days later.
Hello Rebecca, I totally understand your frustration. It is understandable that not every new customer will read our policies. We currently do not provide weekend order fulfillment as we work with a third-party warehouse who is closed during that time. Just to give a better explanation, your order was placed on Sunday and was fulfilled on Monday, our next business day. The shipping process started on Monday and is scheduled to deliver on Wednesday. This is within the 2-day timeframe of the expedited method chosen at checkout. We offer these delivery methods for our fulfillment times only. We are working to update our checkout process to provide more clarity around our business hours. I apologize that this has caused any disappointment. It looks like a member of our team has reached out.
I ordered two dresses for my daughters. I received them in the mail in an adequate timeframe. There was an issue with one of the dresses. I emailed them about the problem. I got a reply probably within 24 hours. They sent me a pre-paid label to send back the affected dress, and sent me a new tracking number for a replacement dress (which I received in about 2 days). My daughters & I both love the dresses. I'm very impressed with how quickly & efficiently the problem was resolved.
Immediately after I left my previous review I was contacted by a Joyfolie representative who wanted to help. She stated that although not their policy she would ship out the replacement and then issue me a refund after I paid the invoice for the new dress and shipping. She honored the sale price of the dress that I wanted to purchase even though it was no longer on sale. Bottom line - it cost me $23 in shipping back and forth to get a replacement dress, and they were only really willing to help after I left a negative review. I won't be ordering from them again.
Again, I do apologize. We are attempting to problem solve on how we can better assist the customers who have an urgent need for exchanges. I'm glad the solution we were able to create worked out for your situation. I really appreciate you taking the time to update your review.
I ordered two dresses for my girls. One of them was very tight, and the other one was very itchy and too long on my daughter. Because they both were dresses that ended in. 99, I couldn't get a refund. For the one that was scratchy and too long, I asked to simply exchange for another dress that was the exact same price. They indicated they would not do that. I indicated my disappointment with their inflexible exchange and return policies, as I had hoped to have the exchanges done so the kids could wear the dresses for Christmas. I still don't know if that's even going to be possible, as the return was received on 11/28, and I have not received any communication from them, and it's 12/8. When I expressed that I was frustrated and felt that they needed better policies for an online store selling to teen girls (you never know how something is going to fit until you've tried it on), they indicated they were sorry but they're a small business. I will never order from them again. As the mother of three girls, two of who are teens, it's just not feasible if I'm going to have to lose $20 each time on shipping if something doesn't fit right or my child doesn't like the way it feels.
A few days after I placed my order I went to check on it and apparently I had ordered the wrong size. I emailed joyfolie and right away they emailed me back saying that bc my order hadn't shipped yet they can adjust it no problem. The dress arrived and fit great (I had read reviews that said clothes run large so I got a size down) and material is very comfortable. I would definitely order from joyfolie again.
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words about our customer service. Our goal at Joyfolie has been to make sure every customer has a delightful experience and I am so glad that we are constantly growing in that department. Your feedback means so much to our team!