Joyfolie

The hook: They intentionally inflate original prices and offer site wide sales to negate their obligation to issue refunds for items purchased. It is all about profit and moving inventory instead of customer satisfaction. Repeat or satisfied customers is not their business objective, only volume derived from unknowing first time purchasers. No risk on their part, all on the consumer. Each time I asked about this deceptive marketing strategy, they blatantly avoided a response by referring to their return policy they pointed out is located on their website 24/7 for all to see if looked for. (I see they responded similarly in reviews here when others called them out on this. They truly think their flowery BS responses come off as genuine and sincere! HA!) As you can see by the many reviews, most customers simply give up and accept the financial loss, as it is not worth the additional hassle and further expense. They proudly operate with no integrity, as there is always another first time "buyers fool" (such as myself) who fails to search for honest reviews prior to purchase, l truly hope this review saves many their hard earned dollars and extreme disappointment. There are too many ethical companies to purchase from that earn and deserve the business.

In my case, I had a large order which included 4 items all in the same size. Not ONE fit me, either they were too small or too large. The sizing can not be trusted. When I emailed the company, they replied …As a "courtesy" they reviewed my order. What? Isn't that your job? As another "courtesy" they sent me a return label, (which they pointed out they never do-gave a courtesy star for that)) so I may return the items (for them to sell and profit from again. Pretty good gig, wouldn't you say?) I am stuck with a large store credit I will probably never use because of the vicious cycle of additional shipping expense and zero confidence anything will fit. They believe offering a sales consultant to help me with "my sizing" to find something I could settle with to use up my credit is generous! I find it insulting! If they really were interested in operating as an ethical company, they would have amended and adopted business practices to reflect this, given the incredible number of negative experiences reported regarding their return and refund policies.

I used to be a tried-true Joyfolie customer. The first few times I ordered I loved everything we received. Clothing fit was good, quality was beautiful, shoes - okay. While they did have shipping issues I could deal. As of last year they promised revised servers, increased to handle the volume, ample product on hand to ensure no delayed or backordered issues, secure browsing/ ordering... upon trying to order from them for Christmas items when their "Black Friday" sale started you could not access the website. Items sell out before you can even get on to search. You can't keep things in your cart and expect to check out with them. You can't contact anyone because they have no customer service phone number. (This should be a red flag that they can't handle the volume and don't care about the customer enough to be willing to help with issues). The only contact you have is through email or Instagram... and if you contact them through Instagram be prepared to be blocked from their account as I was. Emails are not responded to until W-E-E-K-S later. WEEKS. PLURAL.
We received everything we ordered but one pair of the shoes we ordered, the strap broke before my daughter could even leave the house (within 30 minutes of wearing). It took me having to involve our lawyer - literally - for them to finally reply. They refunded the money but never actually contacted me to
Provide an apology or offer a replacement. The second pair broke within a couple of weeks to the point of non-repair so we had two pairs of shoes retailing for over $100 worthless within less than a month of wear. One of the dresses I paid almost full price for had little flowers attached the the sheer fabric overlay and one by one they kept falling off. My daughter would come to me with flower in hand and I would say "Another one?" Completely irresponsible company with a less than adequate quality of clothes for the price they have them listed at. Shipping is ridiculously slow and customer service is nonexistent. We have removed ourselves as customers obviously and would rather shop from companies who offer better quality product that hold up for at least one season.
Seems in an effort to grow they've lost a lot of what made Joyfolie so great. They now offer a lot of Women's products and even the two dresses I ordered both had quality control issues that they had to send replacements for. It's wasnt anything better than something I would find at Lizard Thicket. And actually Lizard Thickets clothes have fit and worn better than these at a much lower price point.
I now despise Joyfolie when I once praised them and looked forward to Christmases filled with Joyfolie gifts.