I ordered a dress from them and when it finally arrived after 3 weeks it was too big. So the logical thing to do is exchange it, but when I tried it said I'm over my 30 day return policy wth! I sent them an email and finally heard back with the return label, but I had to pay shipping, came to $14 to ship it back again wth! Then I got an email to complete my transaction for the exchange and guess what…. I have to pay for shipping AGAIN, oh and the best part, I have to pay taxes on the $7.99 shipping, so it's over $8 to ship. Nope never again will I buy from joyfolie! This is not a way to build loyal customers.
I contacted Joyfolie with a question about their VIP free gift. I had placed an order several days before I had seen this offer. I was delighted to receive an immediate and personal response. I was even more delighted to hear that they were able to apply this promotion to my previous order. I felt this customer service was outstanding. I am so happy with this company's unique merchandise and my shopping experiences with them.
Customer service to be
Before buying look up better business bureau. I ordered on 27 of nov. Realize if it was back ordered until nov 30. Which I understood. They did contact until dec 13 that the item wasnt available. I wrote a comment on Facebook got a response. After numerous emails. They said theyll exchange for another sweater. ( which on another website it was a lot cheaper with fast free shipping) they then said theyll give my daughter a purse as an apology. Well the purse was 8 my shipping was 11. I then emailed them wondering if the sweater will be there for Christmas the eve they havent replied.
This was my first order from Joyfolie, and I will never order from them again. I ordered multiple earrings on sale (meaning non-returnable), and almost all of them arrived broken and completely useless. Money down the drain.
Hello Meg, We are so sorry to hear there was an issue with the delivery of your accessories. Joyfolie will always take care of any defective items, so there is no need to worry. One of our Fashion Consultants is reaching out to see how we can further assist.
I was excited to order dresses for my daughter and decided to go ahead and order the $75 gladiator sandals she'd been begging for as well. Turns out their sizing is WAY OFF - these shoes are way too small for her even though I ordered a 4Y thinking she would have a bit of room to grow. Tried to leave a product review on THEIR website and it defaulted to five stars when I hit 'submit' even though I had set it at 2 stars. That one posted immediately - tried to post another with the correct 2-star rating and it did not show up at all. Really unhappy with the amount I'll have to pay to return these when it's clearly their sizing charts that are way off... do not recommend.
I don't think I will ever shop here again. First time and last time. I have yet to hear back from customer service about help with my returns since my items do not match the quality shown in the photos they have on their website by a long shot. My Seraphina sweater came damaged (it's a chunky knit sweater and there were lines and poor knitting throughout the whole garment). The button holes on the Rehanne set were also machined so poorly the buttons would not fit through their holes without a struggle, I was afraid to rip it because the material is so mediocre. Also- their return policy is very strict and YOU have to pay the cost to return it which to me says STAY AWAY they're aware of what they're doing. Everything is Free People prices for Walmart quality.
Hello Ellana, It does look like we were able to assist you further! We understand that all customers have different expectations. If you are ever having an issue with a product our team is always happy to take a look at what you are experiencing. We absolutely value every customers' opinion and always pass along feedback to our design and production teams.
My daughter picked out the pink kitty faux fur backpack for school, unfortunately there was a mix up and we didnt get our package, I contacted customer servive via email, i received a response immediately. We received our package and are extremely pleased with the backpack! They went above and beyond to ensure that we receive the backpack that is currently out of stock, we will definitely be a repeat customer
DO NOT waste even 1 penny on this website! All the pictures look great on the website, but its the greatest scam in the world! The material is not even worth 5 cents to make. The clothes showed up flat and when finally I put it up on a hanger, its like I went to buy fabric from a store and sewed it together! DO NOT, I repeat, DO NOT buy a single thing from this website! The dresses look NOTHING like the website pictures! I got 5 dresses for $200, waste of freaking money! All I can imagine is poor factory workers in China being beat up to sew together this clothes! Honest to God, I am donating these clothes to the homeless tomorrow! I wish I read these reviews before ordering! Please avoid this website at all costs!
I have purchased many items of clothes and shoes over the years and the quality has always been superb, and the customer service top-notch. I always receive compliments on everything myself and my daughters wear from joyfolie. I love finding unique items with them!
Hi recently made a sizing error ordering my free monthly gift from Joyfollie. I contacted the team and they replied immediately. Provided me with a pre paid returns postage and offered to send the correct size for me free of charge. Considering this was a free gift anyway I feel like they went above and beyond to keep me satisfied.
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sonet, Thank you for taking the time to leave a review. We definitely understand your recent frustration and apologize for any delay in response. At the time, a few of our customer return inquiries were having issues flowing through to our helpdesk. This has since been resolved and a Fashion Consultant was able to reach out to assist further in this situation. Please feel free to reach out via Live Chat during business hours if you have any immediate concerns. We are always passing along feedback to our team and as we continue to grow we look forward to providing additional services and shipping options for our customers.