I made my first purchase a couple weeks ago. I recieved an email the same day notifying me that my order had already shipped out! It arrived in about 2 to 3 days (faster than expected). The two dresses where beautiful! I adore my pink slippers and the flower earrings were exactly as shown online! One dress was a little big in the chest area so is being tailored (since it's for an engagement shoot). There was a minor defeat with the second dress but the quality/material was great and the color was so pretty. Customer Service responded quickly and sent me a prepaid label with clear instructions on how to return. I was given store credit (as stated in the return policy since I used a discount code) the moment I let them know it was dropped in the mail. Ashleigh was so pleasant and professional. I definitely recommend this site! I do suggest reading the return policy in advance so you know what to expect should you need to return.
By far, this is my favorite clothing brand,
The clothes are some of the hightest quality I have ever seen and so is the service. I ordered the wrong sizes on my order and I had some trouble but I contacted Joyfolie for help and they could not be more helpful. Not only they helped fix my issues but also they gave me a free gift worth $22.50. I absolutely love this company and I will be sure to make more purchases from it in the future. It is a shame to see all these false horrible reviews...
Never received my daughter Xmas dress that I ordered on November 13. It's December 30th and even though they admitted to having the dress at their warehouse I have yet to receive a refund. Just combative unprofessional responses. I wish I would haveresearched this Company. The other bad reviews would have prevented me from wasting my time and money
So far no issues, I couldn't get my free item in correctly and they answered my email and was able to still included the item in my purchase! Everything came in as described and quality is for the most part extremely good. Occasionally I have one item that may not be made of a top quality material but even so, I'm loving this place.
Take a close look at BBB and their facebook page. They are now blocking people that posted looking for answers on their orders. I am one of many many people who have customer service issues. After all I went through to get through their sale (website was crashing and a mess) and 25 days to ship, they have sent me the wrong item. No phone number to contact customer service. BEWARE!
Such cute clothing! I've been shopping with Joyfolie for a few years now, and I have absolutely nothing negative to report. Shipments come fast, and even when I had to exchange for a different size, I was able to get a hold of a customer service girl and it was processed smoothly. Overall, I would recommend shopping here!
Their website is too slow and it keeps crashing. I was finally able to order and now I hope I don't have to return anything because I read this reviews a bit too late. If I had read the reviews I would have not ordered from a company who doesn't gives a refund when purchasing items at a discount price.
Hello Cynthia,
I'm so glad you were able to place your first Joyfolie order. Thank you for letting us know that you have recently had some issues browsing our website. Occasionally our platform provider can have service issues and I apologize for the inconvenience. I will definitely pass along your experience with the site speed so we can take a look at possible areas that may be creating the lag time in merchandise searches. Our Fashion Consultants are always happy to assist any customer concerns through info@joyfolie.com, please feel free to follow up with us on your order.
I have ordered many things over the past several years and have always been 100% satisfied. The clothes are beautiful, unique and very well made. I did have an issue with a necklace once that I had ordered from one of their retailers and when that retail company wouldn't help me I contacted Joyfolie directly and they sent a replacement. I have emailed them several times just asking about products and availability and I always get an immediate response. I would highly recommend!
I have ordered several dresses and sandals from Joyfolie. Everything has been beautiful and of high quality. The customer service is also very good. I recently ordered the wrong size dress and they politely and quickly facilitated an exchange.
Thank you for your review! We definitely appreciate customer feedback, and we are so happy you found items that you love :)
A few years ago I had a horrible customer experience with Joyfolie and almost never shopped there again. BUT, I decided to give them a second chance and over the last couple of years their customer service has exceeded my expectations, and I have had any problems promptly taken care of with polite employees. While quality can sometimes be a bit hit or miss the quality issues I have had were taken care of immediately and in a manner that made me happy, and both quality and customer service have improved drastically. They have, in my opinion, remedied their customer service woes of the past and are now one of my favorite online businesses! Plus, they have absolutely gorgeous clothes!
Thank you for the kind words about our customer service. Our goal at Joyfolie has been to make sure every customer has a delightful experience and I am so glad that we are constantly growing in that department. Your feedback means so much to our team!
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica, This was a specific incident due to an entry error while you were checking out. When an incorrect address is given, there is always the possibility of a delivery issue. We do not process returns until the package is received, inspected and logged by our third party warehouse, which all return packages are subject to. When a parcel has "return to sender" services it does take quite a bit longer for us to receive. We always suggest reviewing your order information prior to submitting it as to avoid any delays. Please accept our sincere apologies for the inconvenience.