Worst customer service and return policy EVER!
The clothes are cheaply made. You may get one item that fits true to size and the next item might be 3 sizes to big and the next item one size small. I can not believe they are still in business with the way they handle customer service issues.
I absolutely love the dresses I have ordered for my two daughters for their events. (4 in total) Not only are the dresses amazing quality, but they are excellent with customer service. I ordered two dresses to assure the correct size for Easter and they were amazing about assuring an easy return!
I absolutely love this site. I have ordered so many items for my kids and a few for myself. The quality is great and the designs are gorgeous. The service is super fast and even their packaging is beautiful. Every time I open my packages it's like a gift to myself. Absolutely love it!
Bought clothing and took forever to process and ship! A lot longer than their policy and don't worry... They will do nothing to help with the situation! They sent me wrong tracking... Flat and short responses. They honestly DO NOT care about their customers... Save your money! I would rather spend my money on a company who actually cares about their customers! BIG WASTE OF TIME AND MONEY! Buyer beware! NEVER AGAIN!
I wish I would have read all of these reviews prior to ordering. 47 days, 7 emails or Facebook messages to get a resolution. Customer service lied and said it was their carriers fault. Carrier(fed ex) said joyfolie created a label in their computers but never even gave them a package to ship. Joyfolie never pulled items and reshipped they just kept saying they were looking into it and would get back to me. On day 47 they sent me a refund. No explanation as to why they couldn't ship me my items I ordered, they just simply refunded my order. I get shipping issues may come up but it was the terrible customer service and the lying that followed that I can't deal with. What a disappointment.
The shipping was fast and I had a problem with a small defect on a pair of shoes. I contacted customer service and they responded right away. Emailed a return label and I was able to exchange very easily. As soon as I sent the tracking for the return, they mailed a new pair of shoes. Very happy with my purchase and how fast they resolved the issue. The shoes and clothes are beautiful.
Dress true to size. Emailed them, needed dress right away, paid for 2 day shipping. Joyfolie responded right away to my email communication. Dress so cute and came as requested! Thank you Joyfolie!
Thank you so much for your review! We are so glad our team was able to assist you in getting a dress delivered quickly for your event. We look forward to bringing you more lovely pieces in the future :)
Buyer RUN the other way! No matter how cute the items are you will waist your money! I have a ton of items I ordered a couple of times during their big sales. Total waist of money, none of the items were sized correctly and they will not respond for a refund or correctly size item. I have 3 pairs of shoes in a size 4Y that I ordered for my daughter. One of them will fit my size 8.5 adult, one will fit a 2 year old at most and the other would fit a 5 year old and I cannot return or exchange. Some thing with dresses order during sale. Every time I try to rate the items it will not accept anything less than 5*'s. So do not believe the feedback you u read on their website.
As soon as I received my dress I noticed the well-made and soft fabric. I chose to go with the Zola dress in Stripe since it looked like the best summer/beach dress! I tried it on and it fit like a glove, I immediately fell in love! It definitely felt like the perfect fit for me and I'm very content with the way it looks and hugs my body. Definitely would recommend checking out their website for the cutest yet elegant clothes and items.
First, before this company tries to gaslight me into thinking that I am in the wrong here, let me make a few things clear. I read the return policy. Silly me, I made the mistake of clicking on the promotional banner which saved me a little money at checkout. This is what the company is using as justification for not issuing a refund - I used a coupon so this automatically means I am not eligible for a refund. Why do I want a refund you ask? Because the dress arrived DAMAGED and DEFFECTIVE. I could go on for days about the embarrassingly poor quality and color of the dress - even before I noticed the zipper was sewn into the lining about 3/4 of the way up. It was unwearable because the zipper was not functional! There were strings everywhere and almost all of the seems were loose and coming unraveled. HORRIBLE QUALITY! I was hoping to wear this dress for my elopement next month, but the color looks like vomit and the material screams "cheap". I ordered a cream dress but it looks more like a dingy grey in real life. After this customer service experience and after reading how many people had a similar experience, I will never order from this company again. FIRST and LAST time customer. If you're still contemplating shopping here...first take a $100 bill and light it on fire. Then if you still want the dress, go ahead and order it, but just know that you are doing the same thing as throwing away your money.
Hi Cat, Joyfolie's goal is to bring delightful designs to our customers. We are so sorry to hear that this was not the case with your experience. Our team is always willing to assist with replacing any defective or damaged items so you get a new piece without flaws. Since this style was no longer wanted, store credit was issued so you could acquire an alternative dress. A Fashion Consultant has reached out to provide further support!
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Joyfolie's goal is that our design and products bring delight to our customers. I am so sorry to hear this has not been your experience. We always welcome feedback on particular styles. It sounds like there have been a few items that you feel have fallen short of our standards. I have sent you an email to see how I can further assist you.