Seriously. Read it VERY carefully. It's ***VERY*** limited. If you think you might return something, do NOT use ANY discount codes or buy ANYTHING on sale. The whole thing is actually rather scammy and incredibly disappointing. It also looks as if their team consists of mostly interns and the founder admits to having no business acumen (per About Us page). Listen, if a company can't afford to run a proper business without taking advantage of staff and customers, it shouldn't be in business.
I choose the Aniya dress in cream floral to celebrate my anniversary, I am very happy with the style, its has a romantic and elegant look to it. The fabric is soft, for being a long dress it is lightweight, although the fit is very flattering and the slit is my favorite detail of the dress, I will have to alter it's length since I am 5'3.
You mail to ship it back PLUS you pay to exchange it. NO NO NO NO.
They have no system to return or exchange. You have to HAND write a note, they don't guarantee you can get the correct size back. They don't even back a return label. You have to do everything yourself.
DO NOT MAKE MY MISTAKE. Their customer services SUCKS.
Dresses are overpriced unless on sale. They site small boutique business, what BS.
We bought three, only one fit (in photo)
STAY AWAY FROM THIS COMPANY! I would give NO stars if I can. Worst customer service ever. The package of my order is lost and they refused to do anything. I paid $35 for overnight shipping and the order was never received. I emailed their customer service and all they do is the reply with cut and paste answers from their website. They claim they are not responsible for lost package. Why should I? I was not able to initiate an investigation with Fedex because I am NOT the shipper. My order was placed with a gift card so I am not able to dispute the charge. So here I am suffered $90 lost for nothing.
I LOVE the styles of this brand. Everything is modest, feminine, and beautifully simple. I have ordered 3 items over the last 6 months for my 11 year old daughter; two dresses and a top/bottom set. Here are my complaints.
~Sizing is far off the mark. My daughter should fit into their size 14 according to the measurements provided, but everything has been 2-3 inches too long.
~Sewing is sub par: Threads threads threads everywhere. Loose threads come off the hems, off the unfinished edges. She does not wear these items for heavy play. These are essentially church clothes. I wash them alone, on delicate, in a mesh bag. The fraying around ALL of the hems is atrocious. Her one top has an unfinished edge around the hood and it is coming apart like a sweater thread being pulled. Holes form easily in the material.
~My #1 complaint: the return policy of this company is absurd. Unless you purchase something at full price, there is no return. You must take store credit... after paying to ship the item back... after having paid to have it shipped to you. Even if you buy full price, to exchange you PAY to have it shipped back and have the new item shipped to you. These are not cheap items. With the shoddy craftsmanship and poor exchange/return policy I won't be purchasing anymore items from Joyfolie.
Hi Amanda, Thank you for your feedback. We want to make sure you are delighted with your items. Our sizing chart is a guide so you can determine if sizing up or down on a particular style is necessary. Maxi dress sizing can definitely be tricky if the chest, waist and hips fit one size and the height fits another. Our website does offer Live Chat during business hours where we provide assistance so you can get the desired fit. We are always happy to review any product concerns for our customers. To touch on material, Joyfolie has many different styles some of which have raw edges for design effect, but we also have many other style options for those who may prefer something different. We are definitely sorry to hear there may have been more than normal run-off threads or possible manufacturing issues. Please reach out to info@joyfolie.com. Our team would love the opportunity to take a look at what you are experiencing so we can offer further support.
I bought 3 dresses for myself and my 2 daughters to try on for fall pictures using a 10% off coupon and costing 300$. All 3 ran large and upon trying to return they say that they cant refund bc A coupon used, then even starinf thwy could take the 30$ discount out and keep the $ they still arent allowinf. How ridiculous.
Hi Lauren, We appreciate the time you took to leave a review. We apologize that our services provided did not match your expectations. Joyfolie will always take care of any issues where the sizing of your purchased items does not match our recommended charts. I regret to hear that we missed the mark with your experience. We have contacted you via email to give additional assistance.
Ordered a girls dresses in 2 sizes to see which fit my daughter the best. I went to return the larger one and exchange the one that fit for another color and I had to pay to ship them back and then pay for shipping again to have the new one sent for me. They would not honor the promo code that was used in the orginial order and I would not be refunded for the other dress since using a promo code is considered a sale item. I am disappointed that after purchasing 2 flower girl dresses and 2 flower crowns they would not honor a refund of one dress. I do not feel confident purchasing from here again and would not reccomend them.
I have recently discovered Joyfolie site as I was looking for a dress for my upcoming trip. I ordered a dress, but when it has arrived and ended up being too tight in the arms area, so I wanted to return it for a refund. When I contacted customer service they told me that I can only get store credit, because I have use the coupon for my order and it considered final sale. I was not happy about it, but did as I was asked. Once I got back from my trip and received my store credit minus return shipping I placed a new order with some other items since I didn't need the dresses any longer and it took me time to find something instead of the dress I thought I could use, only to find out the these items are huge in size and horrible quality. I contacted customer service again in hope that I can return these items for a refund, because there is absolutely nothing I like on there website at the moment to exchange my items too. And they responded with the same general message that it is there only return policy and they only can do store credit for me. Horrible. So basically there is no customer service whatsoever, just general message about info I already know. No resolving of a problem in reality. Now I am stuck with another return and store credit minus return shipping fee. I wish I would have read reviews before my purchase as I would have never done this mistake.
Hello Anna, We apologize our return policy has caused frustration. We do our best to lay these expectations out in a clear and organized manner on our website, as well as, throughout the entire checkout process. Our apologies if these were missed during your initial purchase. Additionally, it sounds like we were unaware of any sizing concerns you may have had. We are always willing to take a further look at any issues you may be experiencing with our products and assist you further.
Purchased the Saoirse hoodie in cream for my niece. It is super soft and perfect for her to wear as she enters kindergarten. It looks so cute on her and she loved modelling it for the family. True fit for size 6.
Any items that receive a Sale / Discount can only be returned for site credit or another size. There is no need to support a group that tricks you into remaining a customer.
Hello, Joyfolie offers opportunities for customers to take part in additional savings during our promotional sales. If returns are needed discounted items are eligible for store credit or size exchanges. This will exclude our final sale merchandise. We do our best to lay these expectations out in a clear and organized manner on our website, as well as, throughout the entire checkout process. Should you require additional assistance during your shopping experience, please reach out to our team so we can provide support.
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julia, I can definitely understand your frustration as many consumers are use to larger e-commerce businesses and their practices. We currently do not have a return/exchange portal available, so we do ask our customers to return their items and to kindly let us know what items they are exchanging. It does look like one of our Fashion Consultants was able to further assist you with this process. We really appreciate your feedback as we work towards developing these procedures and offering additional services for our customers.