Joyfolie

I was hesitant to shop at Joyfolie because there are TONS of bad reviews out there, but most of them pertain to their understandably unpopular return policy so I decided to order one outfit on sale instead of placing a large order to begin with, knowing that I would end up with store credit if it didn't work out. The package arrived four days after ordering, which was great, and the outfit (a matching burgundy skirt and top) in terms of quality AND fit definitely exceeded expectations. I got an XL (I'm 5'10) and the items fit like a dream (and the maxi skirt is long enough for me which is a BIG DEAL) and seem to match the measurements listed on the website. I've ordered a lot of clothes online lately and sizing is always sketchy and fit is almost always subjective so I've had to return a lot of items. It's very nice to find a website that fits my figure without me having to spend a bunch of time altering items to make them fit. I'm very happy with my purchase and would definitely order from them again.

I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable. In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with. However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens... but it has happened to me a significant amount. I will admit I order A LOT from them. Maybe it is due to the amount of items that I purchase? The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that... but at what point is their accountability for what is going on? It also takes 7-10 days to receive your credit. Which seems EXCESSIVE. I recently was offered a credit, but could not use it on a $500+ order. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE. I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on (which i absolutely hope they do) that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great. Just some kinks that still need to be worked out, along with better quality control of items.

Ordered a dress for my daughter for family vacation pictures at the beach. The order arrived quickly and the dress was lovely. It was snug in the waist so was not going to work. I checked out the return policy and was shocked at all of the hoops I would have to jump through plus the fact that because I used a discount code I would only be able to get a size exchange or store credit. Well the size of the dress was already the largest size for girls. I reached out through the website's chat and was reminded of their policies. I explained how that wasn't helpful since my daughter wouldn't be able to fit into other products and was told to try a woman's size! That is not a helpful solution. They stuck to their not up with the times refund policy and now I am stuck with this pricey purchase. Not worth jumping through hoops and hassles to get store credit that I can't use. I am shocked that an online retailer does not have a better policy for returns. It does not appear that they value customer satisfaction as I am clearly dissatisfied.

I am officially in love with everything about Joyfolie! I have always adored the cuteness of their products and so I ordered some goodies for my kiddos. There was a very small issue so I contacted customer service telling them I had a minor issue and they responded immediately! They didn't address my issue as the minor issue it was, but instead they treated me and my concern with great thought and attention and blew me away with their impeccable customer service! They know exactly how to run a business with quality products, adorable designs, and the kindest and most professional staff ever! Also, I ordered a few shoes originally and when they arrived the durability and comfort to my littles was so great I went back and ordered several more (we like shoes in our family haha). I will definitely continue to shop here for myself (as my order for me was also incredible) and for my littles (all shoes, clothes, and accessories ordered were wonderful) and I will continue to tell all my friends of this great company! I tried to add photos, but I am writing from my phone and it has to be a JPEG :( but the product truly comes looking like the photos on their website, if not better in person!

Cheap. Zero quality. HORRIBLE return policy. Misleading descriptions. Do no buy from them. Total waste of money.

The dresses (style, material, color, sizing, and customer service) are amazing 10/10 recommend ordering from Joyfolie!