I'm sure others have legitimate complaints but their reviews may have stopped me purchasing if I'd read them before ordering. Glad I didn't let them stop me because I'm really thrilled with the dresses I got. I am a family photographer that now just photographs my two girls so I spend a lot of time looking for dresses for them and most of the ones I find are lackluster. The dresses I got from Joyfolie are some of the nicest I've gotten for the price. I love the fabric is actually wearable but the details are just beautiful. They move so well and photograph really well. I'd purchase again, even knowing the return policy is not to some people's taste. I'd have no problem exchanging something one sale I didn't like for another product as so far everything I've gotten is perfect.
I purchased a dress in October from this website for a Christmas gift for my daughter. When she opened and tried it on it was too small. I sent an email to Joyfolie that i need to exchange for the next size and they tell me that i can not exchange it because it was purchased over 45 days ago. So make sure if you are purchasing any type of gift don't purchase it early or you will be penalized if it is the wrong size. Horrible, horrible policy especially at Christmas time. I won't buy another thing from joyfolie.
Hello Deanna, We have provided a holiday extension to our normal 30-day return window. As your items were purchased over 75-days ago they would not be eligible under our extension. We have additionally taken a look to see if we had the dress in a larger size and unfortunately we are sold out. We apologize for this inconvenience.
I just wanted to take a moment and share with you how very happy we are with our purchases. My daughter absolutely loved her dress and it photographed beautifully in some recent family portraits we had made. This picture my husband took with his phone! I think this dress looks so beautiful on her! We will definitely be ordering again. Thanks again. -Karen
Hi Karen, Thank you so much for taking the time to leave such a lovely review. We are so grateful that you are a part of our Joyfolie Family. We can't wait to bring new pieces to help create more memories for you and your loved ones<3
I love the dress! I'm putting the outfit together for a wedding. I added the belt, hat, earrings, necklace and bracelet all purchased at thrift stores! Cowboy boots coming next!
We're thrilled to hear that you're loving our Cass Dress and having a blast creating your unique style with this signature piece. It warms our hearts to be a part of such a beautiful occasion, and we sincerely appreciate your support in choosing Joyfolie. Your happiness is our greatest reward, and we can't thank you enough for sharing your positive experience with us.
I was excited to discover the Joyfolie site earlier this summer. Everything came so fast and we jumped on the sale items. One of our favorites was this orange dress that my youngest daughter wore to a wedding in July and my oldest daughter took pictures of her in it during a recent vacation in Wyoming. Thanks Joyfolie for your great products and fast service!
Hi Christie, We are so glad you found some favorites here at Joyfolie! These photos are spectacular... based in Colorado we absolutely love the mountain photoshoots, they're so close to home for us. We look forward to designing more lovely pieces for everyone <3
Looked so much prettier on the site in person not good.sizing runs very small returns are terrible store credit only shipping back was costly so don't purchase anything from joy folie. Stuck with credit I can't use
Hi Eileen, We are so sorry to hear the the Eileen dress didn't meet your expectations. Our team is always willing to review any product concerns you may have. If you need assistance with sizing or design specifics, we are happy to provide additional support.
The dress we ordered is beautiful. I'm actually surprised by some of the reviews on customer service because I had such a positive experience with them. They were prompt and so kind to work with. Thank you!
Fabrics are terrible, super scratchy. At least one of the dresses had defects. But worst is there a return policy. They literally expect you to pay for shipping rate to return products after trying them on. Not a discounted business account shipping label like most professional stores... Or free return shipping like the best shops. But full price at the post office I'm really not surprised if I'm about to spend $30 returning a box of clothing to them all for nothing. Oh and the women's T-shirts are absolutely tiny. The large was skin tight.
Considering the business has been around since 2011 you think they would've figured out by now that customers pay astronomical rates to return goods to them and this could be corrected by return shipping labels being included
Hello,
We appreciate the time you have taken to provide your feedback. I know it can be extremely frustrating to have to pay for return shipping; however, currently, this is not a service we can provide as a small family-owned boutique. We are always reviewing our capabilities for our return processing services and we will continue to grow in our accommodations as our business continues to grow. We are always willing to look at the product you have received, especially if you feel the sizing of your items fall off of the sizing chart measurements we provide or if you feel you have received a defective or damaged item. We have always taken the time to review product concerns from our customers and you would be no exception. I will send you a follow up email to see how we are able to further assist you.
Love this store! As long as you read the return policy, you won't be surprised. It's very similar to many other stores. I have returned, exchanged, and have recieved a defective final sale item that the customer service was GREAT to work with! Will keep on ordering from here. I've ordered Belts, shirts, dresses, and youth items. All great quality.
Hi Amanda! Thank you so much for your kind review. We appreciate you sharing your experiences and absolutely look forward to bringing you more lovely pieces in the future <3
I have bought items from Joyfolie for both myself and my girls. Their dresses are beautiful and have held up through many play parties and dress up days. I've always had great experiences with their customer service in the few examples where we've needed them. I can't say enough good things about this company.
Hi Holly! We are so glad Joyfolie has been there for so many fun memories with you and your daughters. Thank you so much for your kind words!
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lindsey, Thank you so much for your lovely review! With all the beautiful posts, we absolutely love our photography family. We look forward to adding more Joyfolie designs to your client closet in the near future <3