I ordered the zephyr jacket. I used the sizing guide and ordered a medium, it came and didn't fit. No biggie, I'll exchange for the size up. They have zero customer service, I had to put a letter in the package stating what I needed and spent $8 more shipping it back. I get an email that they've received it and are sending another but... I have to pay 7.99 more to get it. Ok I'm like sure. I get a large and it still doesn't fit only the arms were longer and now they don't have an xl and I'm not spending anymore in shipping, because I'll have spent damn near the cost of the jacket in shipping. Btw I'm 5'7" and weigh 160... a large in most brands is roomy on me. I would never shop with them again.
If I would have read these reviews before, I would have never ordered from this site. They do not reply to emails and their return policy is TRASH. The clothing is cheap, poorly made, and heavily overpriced. The lack of customer service does not help.
Hello Kaitlyn, We definitely apologize for any lack of response. Unfortunately we have recently recognized some issues with our forwarding services and some customers have been missed due to this unforeseen circumstance. Taking care of our customers is the goal and we are sorry if this recent situation has caused you to feel otherwise. We want to touch base to get some information on what you are experiencing with your items so we can further assist you.
There is No Way of communicating with anyone except through email and be prepared to be ignored if u have any issues.
Over $1,000 in multiple orders... around Christmas time.
Feeling ill from the lack of customer service...
Hello Amanda, We appreciate you leaving a review so we can look further into your concerns. It looks like a Fashion Consultant has been working with you to assist in some mis-ordered items. We apologize for the weekend delay in responses as our customer service team provides support during business hours Monday through Friday. We absolutely appreciate your patience and patronage as we continue to assist you further with this order.
I ordered for the first time recently. 3 dresses, a pair of shorts, flip flops, pants, book bag, earrings and a speaker. All of the clothing is slightly different than the pictures on the website (not as nice looking/not quite the same colors). The shipping was fast! The material is fine but not as comfy or soft as it appears on the website photos. Pretty stiff, really. Doubtful if I'd order through Joyfolie again.
Hi Katie,
Thank you so much for taking the time to write a review. We are so sorry to hear your experience with your items was not as expected. Joyfolie has standards for quality, but it sounds like we fell short on your order. Please accept our sincerest apologies. We have contacted you via email to take care of this for you.
My husband ordered a ton of cute dresses for me for my birthday - all of which were size M and extremely large. I ended up having to return it because y'all have this bogus non return policy. He was asked to even have the bag it came in. Who keeps the bag after you open it? Anyways, I returned it for store credit and went to choose some other things. EVERYTHING I wanted was out of stock. I decided on a few shirts and a dress in a size S considering the M was way too large. Got my order and lo and behold, the S is ridiculously small. I am so disappointed with this company. Everything looks super cute online, but this stuff is cheap fabrics made in China. At first, I was so excited to tell everyone about Joyfolie because the clothes were so cute and now I just hate everything I've purchased from you guys. Nothing fits, fabric is thin and cheap and not as described online, and customer service is lacking. Worst experience I've had shopping online for clothes.
Hello Michelle, I am so sorry to hear that your experience with Joyfolie has left you feeling disappointed. I would love to assist in finding you some items in our collections that you would enjoy. We definitely want this sweet gesture from your husband to be delightful on our part. We are still a growing business so currently, we do not offer free returns; however, if ever there are sizing discrepancies we would prefer to review these products and offer support to our customers. Let's see how we can turn this around for you!
I've wasted a lot of money purchasing from Joyfolie. The return policy is horrible and sizing is strange so you must pay to return items to exchange (and its not cheap.) Many items are cheap, shipped in a plastic bag, which for the price I would expect more. Every now and then there is a nice item though. Hit or miss but for me, mostly miss.
Hello Ellie,
Thank you for taking the time to leave a review. I apologize that sizing has been an issue with some previous orders. We are always willing to assist customers in finding the right fit prior to purchasing; however, should you ever feel like your items are measuring outside of our sizing chart we would want to assist in taking care of your returns. I have sent an email to see how I can further assist you.
I wanted to return a few items that didn't fit correctly for my daughter and it feels like jumping through hoops to get it returned (must be in original plastic bag, $7.99 size exchange shipping and you have to pay to ship it back!). It's 2020 - I am just very surprised that it is this complicated - I am just going to have to sell on Poshmark or another site instead.
Hello Jen,
We appreciate the valuable feedback on our returns process. I definitely apologize if this may have felt like more requirements than usual. We love designing clothes for Women and Girls and we appreciate customers who are able to support small businesses, like Joyfolie, as we continue to grow. Currently, we are unable to offer complimentary returns and exchanges, but we are always working towards providing more services in the future.
According to their chart I'm M. I'm 5.5', 130 lb. ordered dress M size and it's big. The quality of the fabric is very cheap. I will be returning. I wish I read all these reviews before purchasing. They moderate all negative reviews on their website. Now I will get only credit and have to purchase something again.
Hello Tetiana, I am so sorry the quality on your purchase was not as expected. We absolutely take a look at our reviews to see what our customers are experiencing so we can assist them further. Typically, if there is a sizing concern we will audit the item you have received to see if the measurements are matching the spec designs and take care of you from there. We will be contacting you to provide additional support.
So I made an order worth $350 of dresses front Easter. When I received my order I was impressed that it came so quickly. 5 days. I live in North Dakota so that's pretty good for out here. But when I opened it to find that none of the items were the items ordered my heart sank... then I found the invoice that had another womens correct order... just not my order. Feeling frustrated I sent messages right away and assumed after reading all of the negative reviews about customer service that I was going to hit a dead end. But that's where my experience differs. I received a response within an hour and Aja was quick to correct the problem. She included a return label for the misplaced items I had received in the email and she assured me mine would be sent the very next day (just received confirmation)and that I would be receiving prority shipping as well as a few extra goodies for my troubles. I must say I was VERY IMPRESSED. I only left a 4 star rating because of the mistake made in the beginning but everything after that deserves a 5 star rating!
Do not buy from this company! Their return policy is extremely unfair. I spun a wheel at the beginning of my order and received a discount, so I put the discount promo code in when I ordered the dress. When the dress arrived it was too small for my daughter, so we tried to return it, but because a promo code was used they only allow store credit. I believe this is deceitful and misleading, and I felt like a fool for playing their game. This is so misleading and wrong and I pretty much begged them to give me a return and they said you need to read our policies and procedures more carefully. Very bad customer service!
Hello Chris, We apologize for any disappointment with your recent experience. As a company, we treat our customers to monthly free gifts, aspirational journals, and complimentary shipping options. Providing incredible sales and promotions is how we extend savings to our customers. If you choose to partake in a sale event, we then consider these items discounted. We are sorry to hear this was missed during your shopping experience. A Fashion Consultant has reached out to offer further support!
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Roxanne, I am so sorry to hear the Zephyr Jacket style did not provide a good fit. We are always happy to take a look at the measurements to see how we can better assist you with this design. Currently shipping costs are the responsibility of our customers; however, If ever an item falls out of our size chart we will always take care of all arrangements to get you the perfect item. If we are not made aware of a sizing discrepancies, we don't know that a customer needs support unless they reach out. We regularly offer accommodations for customers in need of service and this would be no exception. We have reached out to see how we can further take care of you.