I purchased a dress 2 months ago, did not fit, sent back within 2 days eels and Joyfolie refuses to refund my money. Over $100.00. I really think twice before ordering, I wish l would of ck d into company before doing business with
I had seen Joyfolie on Facebook quite a bit before I made my first order. I only wish I would have ordered sooner! Their pieces are unique. They can't really be compared to anything else, which I love. Their VIP gifts are amazing & so sweet. I just got my first order in & my sunglasses were scratched. I emailed & Melissa in CS was happy to take care of me right away. Her customer service was exceptional. I am happy to support a small business that truly cares about their customers & the quality & look forward to sharing Joyfolie with my family & friends. As a mom of 3 girls, I can say that we'll be back for many more purchases.
I have ordered a few times from them, and every time I have had nothing but amazing experiences. I receive my packages really fast and when one was too big i was able to exchange it for a smaller size with no problem AT ALL. Aja was my customer service representative for the exchange and she was quick to email me back and was super nice and professional during the whole process. I read some of the reviews were people have problems returning/exchanging, and I'm confused by them, they have a whole section on their website about exchanges and returns and they make it very clear that if you buy clearance, promotions, etc you will get store credit or an exchange. But anyways, in my own personal experience, I would 100% recommended them to anyone looking for adorable clothes for themselves or their girls!
Please stay far away from this company. They send you crappy products that they don't stand by, and have an unclear/sneaky return policy. Customer service is a nightmare too. There are plenty of other online boutiques with normal return policies and great customer service, support them instead.
Hi Halle, Our refund policy does openly state that "refunds are only available on full-priced merchandise that is not discounted..." We did provide support for your return, but it sounds like perhaps we did not address all of your concerns. Our team would be more than happy to continue our support.
Joyfolie has recently employed parrots in their customer service department. I had the unfortunate experience of my credit card being billed thrice by them, yet their website threw up an address mismatch error. Instead of helping me place an error the "parrot" kept going on an on about it being an address mismatch. The address was accurate but their credit card acceptance service was badly configured. Each mail I sent asking for a solution, I kept getting the same annoying response. Needless to state I will send my legal team after them if I have been billed in triplicate for something their useless website cannot process! What a waste of time. I would caution customers to be extremely careful whilst dealing with them. Further, they don't look after or respect your information and complaints are being dealt with by a half-wits!
I recently bought a dress that was over $100.00 for my daughter and they sent me a size 14 instead of a size 10 that is clearly stated on my receipt. They asked me to send pictures of the packaging, the dress and the tag? Why? You wronged me? But I sent the pictures anyways and now I can't get a response from anyone. It's been a week and nobody will respond to my emails as it's the only way to communicate with them. Very disappointed and will never shop here again. They lost a loyal customer!
Hello Dorinda, I am so sorry our warehouse sent the wrong size dress. Unfortunately this can happen on occasion. We do request pictures so we can identify the exact issue in order to provide a resolution specific to your situation. I see that our Fashion Consultants have been assisting with this process; however, it seems like you may have missed some of our communication. I am going to send a private message here as well to see how I can continue to provide service. We definitely want to take care of you!
Buyer Beware Items fall apart. Non existent customer service repeated attempts at contact with no response. Over priced crap that hold up about as well a childrens play costumes. Never buy a thing from this company. Fell apart first time wearing. No customer service
I received the loveliest email regarding a dress being out of stock. They gave me a couple of options based on the choice I had made. I purchased one of them and not only did they give me free expedited service but also applied a new discount that had happened since my new order. Love these people. Unfortunately the Dress that came was much too small in the upper arms, so it has to go back. Hope my new order to replace with another dress comes before Christmas.
Hello Kathryn, Thank you so much for the kind words. We know that most of our Joyfolie customers use our products for special occasions and photoshoots. We absolutely hate delivering this disappointing news, so we attempt to assist in the best way we possibly can. I am so glad you were able to purchase another item that would work for you. One of our Fashion Consultants is reaching out to take a look at your sizing concerns!
Superb customer service! I ordered a dress it arrived 5 days later, or was to big so I emailed them, got an immediate response with direction on how to exchange for a smaller size. My new order was processed and shipped promptly the whole time this company always remained in contact with me. I will definitely be shopping with this company again. And the quality of the dress was far better than I expected. Thank you Joyfolie for being so pleasant..
Hi Daniele, Thank you so much for the kind words! We are so glad you had a delightful experience with our team. We look forward to taking care of you in the future <3
Like another reviewer, I purchased with a promo code without knowing that ANY discounted item is not returnable for a refund, only store credit. I have never seen this before and consider it to be basically a scam in a world where people mostly shop online and returns for refund unless an item says "final sale" are standard. I will not be shopping at this store in the future and will make sure my friends and family are aware of their absurd policy.
Hello Chloe, There are many design boutiques similar to Joyfolie that only allow store credit for returns. We wanted to give our customers the opportunity to try new and full-priced items and receive a refund. If a promotional code is offered, we like to give our customers an option to receive a discount. We appreciate your feedback and look forward to providing additional services in the future.
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathrynn, We definitely understand that returns may be necessary. If you have any concerns on fit, our team is always willing to take a further look at what you're experiencing so we can assist in finding the best size. Your return was processed quickly after the package was received. Please keep in mind, as listed on our website, all discounted purchases are eligible for store credit or a size exchange with the exclusion of Final Sale. Feel free to reach out if we could provide further support on your next purchase.