Website states easy returns; however, you have to dig deeper to realize if you use a promo code you can only return for store credit. They plaster promo codes all over the place. I ordered several dresses in multiple sizes. Now I have a store credit for over $500 and I didn't even like any of the dresses. I am an avid online shopper and I have never come across such a ridiculous return policy.
I made my first purchase from this company using a discount code to join their site. Because I used a discount code they consider it a "sale" purchase and will only issue me a store credit. Additionally, they do not pay for return shipment. What a joke! I feel like I got screwed. The dress itself is made of very cheap material (made in China) and was definitely overpriced. Based on this one purchase I would NEVER shop here again.
Hello Tricia, We definitely appreciate you as a first time customer. I absolutely understand your frustration with having to return an item that did not work for you. Currently return costs are the responsibility of our customers and all of our policies are available on our website. We do not have an option to "join" Joyfolie in order to shop our site. We do, however, offer promotional codes for those customers who like to participate in additional discounts on their items. Once an item is discounted we do offer store credit or size exchange for those products. I have contacted you via email to see how I can clarify and assist you further.
Love their products, have ordered a bunch, but now they've lost me. They chose a terrible carrier who lost my package. I have to tell them it's never been delivered, JF won't reship the order to me or refund me. Said they won't do anything until they get a refund from Fedex... which "will take some time". It's already been 12 days on a commitment of 5-7. I paid, I lived up to my end of the deal. JF DID NOT! No supervisor to even speak with. TERRIBLE customer experience that they refused to make right!
Looks like they have several fake reviews to try and drown out the real ones. After repeatedly charging our card for the same items we finally received the dresses. 2 the sizing was WAY OFF. No reply's to any of our emails asking for answers and how to return the dresses. Finally was forced to buy two more to match the other two for a the wedding and got them and the sizing is RIDICULOUS. The 7 barely fits my 5 year old. So 450$ in dresses will cost me a couple hundred dollars more in tailoring. Yes, the stuff is adorable but RRUUUUNNNNN! Go buy from trish scully or another company that actually cares about the buyers. **picture is a size 8 dress on an average 5 year old. Also not nearly as beautiful as the pictures. I can't steam that one pretty...
Hi Georgian,
I want you to know that I truly have attempted to assist with this order through our info desk. I was in personal contact with the individual with the corresponding name and email to the order. The conversation was confined to him for privacy reasons. I apologize if you felt like we were not getting back to you. It was mentioned to me that he would forward the information to you for us to have further discussion on any of your sizing issues. I received no response past that communication with him in July. I am still here to assist you with this order. We know many customers buy Joyfolie for lovely life events and we want those moments to always be special! I sent an email to you and I look forward to your reply.
I had to return some clothes that didn't fit. Customer service responded promptly, and help the return process smoothly. I will be ordering from Joyfolie again! Such beautiful, and unique options!
Iris V.
The clothes/shoes for girls and women are breathtaking but have you read their mission statement? They donate to women in need and a portion of every purchase goes to scholarships for girls. Their customer service is outstanding. I love Joyfolie!
Hi Tia, We are so delighted that you have found some lovely pieces here with us at Joyfolie. It's an absolute blessing that we are able to give back in ways that share our successes with our communities. Our recent charitable contributions have been administering masks to hospitals and donating a percentage of our customer order purchases to benefit some neighborhoods in need. We are so glad we are able to provide beautiful items and offer support in these ways. Thank you for your kind review <3
Ordered a size 2 dress got it in the mail today, it has black spot on upper part and is ripped all the way across the left part! I was so disappointed and angry! How can someone not check this before they bagged it? They had to of seen it? Never ordering from
Here again! And the dress was $75 all together tax and all! What a scam! Now I'm stuck with this dress and do not even know if I can get ahold of anyone to return it. My daughter was going to have photographer take sweet pictures of her she has never had any pictures like that before. What a let down.
Hi Annaliese, Thank you for providing pictures of your dress. This is definitely not a typical experience and we can understand the disappointment this has caused. A Fashion Consultant has responded to your email. We will provide these photos so they can further assist you. Please accept our sincere apologies. We will get this taken care of quickly!
We have been long time customers of Joyfolie, the clothing is magical for my daughter! I started getting some things for myself & have loved them all too! Just recently we had a sizing and also an out of stock issue with things we ordered, they reached out to me (even had to email again to check in since I forgot to respond, lol) and went above to work out a wonderful solution!
Ok not only is the quality of the materials top notch, but it's gorgeous! It's so soft and I've worn it to work, to parties, and everyone loves it. I definitely stood out from the crowd. The bottom of the dress was a little heavy, but the top held up well and didn't get stretched out or pulled down.
I bought my daughter 2 dresses. One of them was sized incorrectly. So I wanted a refund because they do not carry the next size up but was gladly told If you use a code during your checkout you Will Not be issued a refund whatsoever. Ridiculous.
Hello Autumn, It sounds like our return policy has caused frustration with your recent return. We like to treat our customers with the option to receive an awesome deal by providing promotional codes. These are always an option for use at checkout where we also provide our return policy. With any discount, the product is dramatically reduced and therefore we allow size exchange if needed or store credit if you would like to choose another item that may provide a better fit. We always understand that there could be the possibility of a sizing error. If ever a Joyfolie item is not measuring up to our size chart we will gladly review the item that was received. It looks like our consultant relayed this information during email communication; however, there was no mention of an error. I have sent you an email to see how I can further assist you.
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karol, We really apologize that you have felt like we are not providing proper communication about our business practices to you as a Joyfolie customer. We do make our policies available on our website and throughout the entire checkout process. Joyfolie loves to extend savings to our customers, however, we then consider these items discounted.