Yes, she's very nice and helpful when they are taking your money and there are no problems. But an entirely different experience happens when there is a problem, as evidenced by all the bad reviews here and on the Better Business Bureau website.
So I told joyfolie I was posting a negative review in late March. Clearly they fake to this site and freaked out over the consistently awful reviews-and wrote a bunch of fake positive reviews in like a three day span. Look at the number of positive reviews in a short period and then compare these to the consistently awful ones below, which are spaced out over time in a more natural way. They are so shady!
Please beware of their return/exchange policy and buy way in advance. Shipping is slow and if you need to exchange an item it's even worse. I've been waiting close to 2 weeks and it looks like I won't get my daughters shoes in time for the wedding. I've even paid more for faster shipping and it hasn't helped... customer service hasn't even helped rush my item. Waste of time and money and I will have a little girl without shoes to match the other flower girl.
I have been a customer for several years. Clothing is always good quality and a nice alternative to all the stuff that looks the same everywhere else. I have had a few orders with minor issues but customer service has always been quick to resolve. I'm surprised by so many of the negative reviews. People are so used to having the luxury of free returns from large corporations that we come to expect it and that used to not be the case and is still not with smaller businesses. You take that chance, and most of the time everything is fine. If not, you have to pay the return shipping- thats just how it is. I think the women's clothing does run large for the most part. I am petite so I can't wear most of the clothes. I will keep wishing that you come out with a line for smaller women... maybe I could wear the girls clothes? They are amazing too and my girls love them!
I am a new customer to Joyfolie. I have been watching their ads for about a year and was so excited to purchase some of their beautiful items. But when I received my package and tried on the dresses, some were too long so I thought no big deal I can just return them since it's within the 30 days. NOPE. I contacted them and received an email back telling me that since I purchased them on a sale day with a code I was NOT ELIGIBLE for any return! All they had to say was "I'm sorry if this is disappointing" and "our policies are listed on the website". Seriously?! I will never order from this site again. I am infuriated. It's not even like I am trying to rip them off but rather receive an item that fits properly that I am satisfied with. Now I am stuck with dresses that I can't wear and paid 200 dollars for.
Hello Rebekkah,
It looks like a Final Sale item was the cause of dissatisfaction with your recent purchase. As with general retailers, Final Sale merchandise is not eligible for returns; however, all other items sent back in original condition within 30-days are always accepted. I understand Final Sale apparel can be frustrating as fit can be different for everyone. Our fashion consultants are available during business hours to assist with sizing if further assistance is ever needed on any products. If you feel like your garment falls outside of our sizing chart we would definitely want to take a further look to review the item you have received.
I am new to the joyfolie family and have only purchased 2 items so far. I had to send an item back due to a sizing issue. The items themselves are fantastic quality and so unique. Upon trying to return the item, I came across a few issues (my end of things) and they were happy to respond and help me figure out the best way to accommodate me. When I shop online this is the kind of service I look for... especially when I am trying out a new shop! I will definitely be giving my business to them in the future!
Hello Lauren, Thank you so much for your lovely review of our customer service. We are so delighted to have you as a part of our Joyfolie Family. If ever there are any immediate concerns or questions always free to use our live chat during business hours. We look forward to bringing you many more signature designs in the future<3
I bought a cute pair of slippers as a birthday gift for someone and they love them! Everything went pretty smooth for the most part, however paid additional for expedited shipping and their partner UPS dropped the ball. Turns out, UPS won't talk to you unless you ship direct with them so I needed Joyfolie to make it right. They ended up coming through and fully refunding me for shipping even though it was against their policy. I really appreciated them taking the time to work with me and making it right.
Hi Summer, We are so glad the slippers were a hit! We absolutely apologize for the shipping delay by UPS. It is unfortunate but during this time, some unforeseen transportation limitations are postponing some of the expedited shipments. I'm so happy we were able to assist, please accept our sincerest apologies for this delivery inconvenience you experienced and thank you for allowing us to make this right for you.
This was my first order with Joyfolie and I bought a dress and choker for my daughters. This company has super cute & unique clothes. I forgot to add our free monthly item so I reached out to customer service and spoke with Ashleigh. I received a response quickly and the company (and Ashleigh!) went above and beyond to correct this even though it was my fault. I am super pleased with this company and will definitely be ordering again!
I ordered earrings & two belts one with rhinestones. The rhinestone one was missing one large rhinestone on arrival. I sent an email to the company and they quickly sent out a replacement. Madeline Anne gave great customer service and this is the kind of interaction that makes me happy to recommend this site to others.
We appreciate you taking the time to comment on our service levels. Madeline is truly a great support for our team and our customers! We definitely apologize for the defective item upon arrival and thank you for allowing us to take care of you during this experience. We are lucky to have wonderful customers like yourself!
Unfortunately, I purchased a dress for my daughter that too big and they were sold out of the smaller size. I emailed their customer service about my options. The customer service department was quick to respond with clear and accurate information. They were able to refund me and made it very easy to make another purchase.
I recently made a few purchases from this website for my wedding. I bought both of my daughters flower girl dresses and I also purchased my bridal shower dress. I had to exchange my dress for a different size and Aja contacted me to help with the process. Once the order was completed I thanked her for her help and explained what the dresses were for. She then added on earrings for my daughters and a necklace for myself as a gift of appreciation. Her kindness blew me away! Besides the amazing customer service I also have to say that the dresses are all beautiful and amazing quality! I will definitely be ordering more from them in the future! Thanks again Aja!
Overview
Joyfolie has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy, Thank you so much for taking the time to write a review. I know it is difficult for consumers to be able to tell small businesses from large businesses online, so we are so grateful for our Joyfolie Family who acknowledge the difference and allow us to continue to grow. We adore designing lovely collections for Women and Girls and we give many thanks to those who allow us the opportunity to do what we love. We definitely appreciate your kind words and understanding.